Zoom · 2020. 7. 24. · Select Zoom from the list of results. From the Zoom dialog box, click...
Transcript of Zoom · 2020. 7. 24. · Select Zoom from the list of results. From the Zoom dialog box, click...
7/23/2020 Zoom – Greenhouse Support
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Last Updated On: June 30, 2020 Follow
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Enable Greenhouse Recruiting / Zoom Integration
To start, click the Ellipsis icon on your navigation bar and select Integrations from
the dropdown menu.
On the Integrations and Partners page, use the search bar at the top right to search
for Zoom. Select Zoom from the list of results.
From the Zoom dialog box, click Connect on the right-hand side.
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You will be redirected to a Zoom-hosted authentication page. Enter your Zoom
account credentials.
Note: You must have a Zoom Admin account to enable the integration.
You will be redirected back to Greenhouse Recruiting and will see confirmation the
integration has been connected successfully.
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Zoom is the leader in modern enterprise video communications, with an easy, reliable
cloud platform for video and audio conferencing, collaboration, chat, and webinars
across mobile devices, desktops, telephones, and room systems.
Greenhouse Recruiting and Zoom have created an integration so you can add Zoom
links to interviews directly within Greenhouse Recruiting as part of your scheduling
workflow.
Note: Enabling the Greenhouse Recruiting / Zoom integration is a one-time setup for
your entire organization, and must be completed by a user with a Zoom Admin
account. Once enabled, the integration will be available for use by all users in your
Greenhouse Recruiting account who are scheduling interviews.
In this article, we will cover:
Enable Greenhouse Recruiting / Zoom Integration
Schedule Interview with Greenhouse Recruiting / Zoom Integration
Disconnect Greenhouse Recruiting / Zoom Integration
Default Settings for Greenhouse Recruiting / Zoom Integration
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The Greenhouse Recruiting / Zoom integration is now enabled and can be used by
any user in your Greenhouse Recruiting account when scheduling interviews.
Note: If the user who connected the Greenhouse Recruiting / Zoom integration leaves
your organization or is downgraded from their Zoom Admin account, users in your
organization will encounter an error when attempting to schedule using the
integration. To resolve this, the Greenhouse Recruiting / Zoom integration must be
disconnected by a Site Admin, then reconnected by a user with a Zoom Admin
account.
Schedule Interview with Greenhouse Recruiting / Zoom Integration
To schedule an interview using the Greenhouse Recruiting / Zoom integration, begin
by navigating to a candidate profile. Click Schedule Interview next to the interview
you wish to schedule using the integration.
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Note: If you are scheduling back-to-back interviews and wish to use the same Zoom
meeting link for all of the interviews, click Schedule All. On the Schedule Interview
page, you will create a single Zoom meeting link, which will be added to each of the
events you schedule for the candidate during this workflow.
If you prefer to create separate Zoom meeting links for each interview, you must
schedule interviews one at a time using the Schedule Interview option described
below.
On the Schedule Interview page, add the interview details such as date, time, and
interviewers. When you are finished configuring the interview details, click the Add
Video Conferencing dropdown in the right-hand panel and select Zoom.
A Meeting Host dropdown will appear in the Video Conferencing section. Click
the Meeting Host dropdown and select the user who should own the meeting. The
dropdown will list your own user name, the names of any users listed as interviewers
for the event, and any users listed as Coordinators for the job. If you see only your
own name listed, check that you have added users to the Interviewers field.
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Note: The user selected as the meeting host must have a Zoom user account
associated with your organization.
Once a Meeting Host is selected, a Video Conferencing field will appear, populated
with the Zoom meeting link.
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Confirm all fields on the Schedule Interview page are completed, then copy the Zoom
meeting link so you can add it to the Candidate Interview Confirmation email in the
next step. Click to schedule at the bottom right of the page.
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When you are finished scheduling, return to the candidate's profile page and
click Send Interview Confirmation.
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Add the Zoom meeting link(s) to the body of the email, and make any edits needed to
the template. When you are finished making changes, click Send Email.
Note: If you do not add the Zoom meeting link manually to the Candidate Interview
Confirmation email, the candidate will be unable to access the Zoom meeting.
Greenhouse Recruiting does not provide the Zoom meeting link to the candidate
automatically.
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The Zoom meeting link will be available to the scheduled interviewers through their
calendar invites, and to the candidate through the Candidate Interview Confirmation
email.
Note: When a Zoom meeting is scheduled from Greenhouse Recruiting, the meeting
may show a start time in the Zoom account that does not match the actual start time
of the interview. Please refer to your external calendar or the candidate's profile in
Greenhouse Recruiting as the source of truth for the interview start time.
Follow your usual process to update an existing interview if you would like to to edit,
cancel, or delete an interview scheduled using the Greenhouse Recruiting / Zoom
integration. Be sure to keep the Zoom meeting link in the body of the event, and to
send updates to all guests.
Note: Canceling or deleting an interview containing a Zoom meeting link will not
invalidate the link or remove the meeting from your organization's Zoom account.
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Disconnect Greenhouse Recruiting / Zoom Integration
The Greenhouse Recruiting / Zoom integration can be disconnected only by a user
with Site Admin level permissions.
To disconnect the integration, have the Site Admin click the Ellipsis icon on the
navigation bar and select Integrations from the dropdown.
From the Manage Integrations section at the top of the page, click the Zoom tile.
In the subsequent Zoom dialog box, click the Disconnect button.
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Upcoming interviews scheduled with Zoom meeting links will retain the Zoom
meeting links after the integration is disabled, and the links will remain valid for use.
Users will be unable to add Zoom meeting links to interviews scheduled moving
forward.
Default Settings for Greenhouse Recruiting / Zoom Integration
The following default settings cannot be edited at this time:
All Zoom meeting IDs are generated randomly; it is not possible to use a
personal meeting ID.
All Zoom meeting IDs generated through the integration will include a
password.
The host's Zoom settings will determine if the candidate can join the meeting before
the host.
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