Zoho Corporation · 2018-10-02 · Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered...
Transcript of Zoho Corporation · 2018-10-02 · Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered...
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• 6,500 Employees
• 65% Fortune 500
• 35 million users
• 190+ countries
1996 2001 2005
2018
• Bootstrapped and profitable
Zoho Corporation
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IT service management Help desk Asset life cycle CMDB and ITIL Customer support
Endpoint management Desktop management MDM and BYOD polices OS deployments Remote support/unassisted access
IT security Log management and SIEM Privileged access management Vulnerability analysis Network anomaly detection
Active Directory management
Active Directory
Exchange Server Self-service portal
Office 365 SharePoint
IT operations management
Network performance
Application performance End user experience Network change and
configuration Bandwidth and traffic
IT analytics
Data visualization Self-service IT analytics
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40+ business apps to run your entire business
Operating system for business
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Reinventing IT's Role in the Cloud Era
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1) Integrating Data and Applications
2) Cybersecurity
3) Cloud-native
4) Systems of Intelligence
Critical themes for IT
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There was a time
when IT used to focus
on integrating
infrastructure.
Integrating Data and Applications
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The new focus is on integrating cloud applications.
Integrating Data and Applications
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Connectors that use the web interfaces (e.g., REST and other APIs) that cloud applications provide, identifying and choosing data integration tools.
Think integration
Integrating Data and Applications
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Beyond that, IT organizations are also required
to provide a seamless experience with
respect to Identity Access Management
(IAM) and directory services.
Integrating Data and Applications
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Cybersecurity
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In the rush to get projects done, security is something that frequently
gets overlooked, particularly when those projects
don't involve IT.
Cybersecurity
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IT Needs to Establish and Enforce a Consistent Approach to Security
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Cybersecurity landscape
- Secure authentication
- Access control
- Auditing/Compliance
- EndPoint Management
Cybersecurity
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Cloud-native
SaaS
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Rapid development in the cloud eats at the SaaS moat.
Cloud-native
Cloud-native
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Cloud-native
SaaS ate infrastructure, Cloud will eventually eat SaaS.
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How should IT deal with this?
Cloud-native
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Enter the Site-Reliability Engineer (SRE)
Site Reliability Engineering (SRE) is a discipline that incorporates aspects
of software engineering and applies that to
IT operations problems.
Cloud-native
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To keep up with the
increasing pace of Operations,
tools must integrate.
Cloud-native
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Built to integrate Legacy vendors and their point solutions won't
last in this next evolution of monitoring as IT will
refuse to manage haphazard
integration projects.
Cloud-native
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Systems of intelligence are highly
focused analytical systems intended
to solve business challenges and
objectives.
The New Moats: Systems of Intelligence
*Credits: Greylock Perspectives
Systems of Intelligence
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Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered conversational sales assistant.
NLP-enabled chatbots for IT service management
AI coupled with pattern detection for endpoint management
ML-powered root-cause analysis and remediation for IT operations
Unearth contextual clues using AI for security information event management (SIEM)
AI in Zoho Corporation
Systems of Intelligence
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Leading IT organizations will be defined by their expertise in addressing these critical requirements
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Thank You