Zoheb ShaikhE-Mail: zohebshaikh32@gmail.com

Mobile: 0509602192Dubai-UAE

Professional Summary ______________________________________________________________________________Contribute to the Organization to reach its competitive advantage, exceeding Customers expectations and reaching extraordinary Business Results by providing Delightful recruitment & Customer service. Young and dynamic having 9 years of experience in Customer Service & HR Recruiter with Bachelor's Degree in Commerce. Demonstrates strong communication skills and ability of building strong customer relationships through meeting and interaction. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Skills______________________________________________________________________________●Customer Service●Recruitment/Head hunting●Quality assurance●Listening●Confidence●Relationship building●Communication●Multitasking●Time Management●Patience●Problem solving●Team work

Work History______________________________________________________________________________HR Recruiter 01/2011 to CurrentDerby group of companies Dubai

HR Recruiter• Profile –

-Recruiting people as per the client requirement (With the help of various job portals & Headhunting), -scheduling interview with Operational Manager, HR Manager OR Clients Directly. -Processing Visa application, Visa Cancellation OR Renewal, Medical, Salary, other documents work. -Having total 4years of experience in uae.

Service Coordinator - Handling Concierge department for•ENBD bank.•Dubai first bank.•Ajman bank.•Union Insurance.•Dial A Driver.•Etisalat prestige customer.•Dining plus customer.•RAK Insurance.

• Profile – -Make travel arrangements for sightseeing and other tours.-Plan special events, and meeting.-Perform office duties on a temporary basis when needed.-Arrange airport Transfer service (limousine).-Provide information about local features such as shopping, dining, nightlife, and recreational.-Co-ordinate with driver& other Support staff.-More services like , Road side assistance , visa deposit on airport , gadget locator , Documents management , Flower & gift delivery , special reminder arrangement.-Communicating with Supervisors, Peers, or Subordinates...ETC.

Sr. Customer Service Representative / Team Coach 01/2005 to 08/2010Vodafone-Mumbai India • Profile –

-Handle customer inquiries complaint, billing questions and payment extension/service request & trouble shooting.-Manage a high-volume workload within a deadline-driven environment.-Expected to behave in a consistent, fair and inclusive manner.-Promote team working in an open and communicative environment.-Make service changes recommend service options and schedule installation for phone.-Provide detailed and accurate accounts of customer’s calls for prevention of future audit issues.-consistently meet and/or exceed supervisor expectations.-Resolve an average of 250 inquiries in any given week, exceeding weekly targets by 25%.-consistently meet performance benchmarks in all areas (Speed, accuracy, volume).-Cross-sell services on 40% calls.-Upgrading customers on national service plans, call waiting, call forwarding, caller ID, international calling plans & Phone internet packages.

Education___________________________________________________________________

Bachelor Degree of Commerce from Mumbai University - India. HSC (10+2) Dasmesh Commerce College - Mumbai, India. SSC (10th) from Mulund High School-Mumbai, India.

Technical___________________________________________________________________

Completed 1 year software programming in computer application from EXCEL INSTITUTE Mumbai , India

Personal Details__________________________________________________________________Date of Birth : 5th August 1985Nationality : IndianGender : MaleMarital Status : SingleLanguages Know : English, Hindi & Marathi Driving License : YesVisa Status : Employment VisaPlace : U.A.E.References : On request