ZIGYASAAN INTIATIVE OF ZIQITZA HEALTH CARE LIMTIED

VOL 1

TAKING

EMS*TO THE

NEXT LEVEL

*EMERGENCY MEDICAL SERVICES

VOL 1ZIGYASA

CEO MESSAGESweta Mangal, CEO

Dear Friends

On behalf of the Ziqitza family, let me first start by wishing you a very happy and prosperous 2014.

Ziqitza Health Care Limited (ZHL), has been a pioneer in Emergency Medical Response Services and Patient Transport Services

in India since 2003. ZHL was setup by a group of young professionals who, after their education / training in the US and

professional employment / entrepreneurial projects in India, realized the acute need for an organized and networked

Ambulance service in India for saving lives, which may otherwise have been lost ONLY for want of timely medical attention.

ZHL's vision is to assist in saving human lives by providing a leading network of fully equipped Advanced and Basic Life Support

Ambulances across the developing world. Our vision reflects in our commitment to meet International standards for quality in

Emergency Medical Services and be accessible to everyone regardless of income bracket. Our value lies in being ethical,

being transparent and fostering teamwork.

The name ZIQITZA was derived from the Sanskrit word chikitsa, meaning medical treatment and jigyasa, meaning quest

for knowledge.

Ziqitza Health Care operates the Emergency Medical Response (Ambulance) Services under three models:

‘Dial 1298 for Ambulance’ - Fee for Service model with cross subsidy, where the rich and affluent pay higher and the poor

pay less, and for the very poor in accidents / emergencies, the service is free of cost. Currently, this service is operational in the

city of Mumbai and states of Odisha, Punjab, Bihar and Kerala.

‘Dial 108 in Emergency’ - This model is usually in public private partnership with State Governments, this could be either

free to patients or on a user fee, as per the contract with State Governments. The service is provided to Emergency victims. This

model is operational in Bihar, Odisha and Punjab.

Ambulance Outsourcing - Today Corporates, Refineries, Factories, SEZ’s, Infrastructure Companies, Ports, Mines etc

require 24*7 Ambulance onsite for safety of their employees & under regulatory requirements .The trend in Hospitals &

Nursing homes is also towards outsourcing the allied services to experts and focusing on core services. ZHL operates more

than 50 Ambulances for leading brands like Fortis, Max, Sahyadri, Mutooth , GE, SOS International, ACC.

We are currently operating 800 ambulances across 17 states and have served over 2.4 million people till date.

To ensure that we keep you updated about the latest developments at Ziqitza, it gives me immense pleasure to introduce

ZIGYASA, the first edition of our quarterly newsletter. Hope you enjoy reading it! We look forward to your suggestions and

being in touch with you.

ABOUT ZHLZiqitza Health Care Limited is a

pioneer in providing Emergency

Medical and Patient Transport

Services in India.

800LIFE SUPPORT

AMBULANCES

4159EMPLOYEES

INVESTORSEnvision | Acumen Fund

HDFC | IDFC | IVFA

TECH PARTNERSLondon Ambulance Service

American Heart Association

New York Presbyterian EMS

VOL 1ZIGYASA

2007

Launched 'Dial 1298 For Ambulance' in Kerala

Acumen Fund invests $1.5 Million

2008

Launched 'Dial 108 in Emergency' under Private Partnership with the Govt. of Bihar

Public

Responded to 26/11 Mumbai Terror Attack

2009

Dial 1298 participated in MEMEX II in Mumbai

20

102

011

20

122

013

Launched 'Dial 108 in Emergency' under Public Private Partnership with

the Govt. of Kerala in Trivandrum

Launched 'Dial 108 in Emergency' under Public Private Partnership

with the Govt. of Rajasthan

Launched 'Dial 108 in Emergency' under Private Partnership with the Govt. of Punjab

Public

Sweta Mangal, CEO @ UN Assembly

Winner of TOI Social Impact Award

Launched 181 Punjab Police Helplineunder Public Private Partnership

with the Govt. of Punjab

Dial 1033 Emergency Medical Ambulance Services (EMAS)

launched for National Highway (NH8 Gurgaon - Jaipur)

Emergency Medical Assistance, Now at Flipkart!

ZHL JOURNEY @ GLANCE

Launched 'Dial 108 in Emergency' under Public Private Partnership with the Govt. of Odisha

Launched 'Dial 108 in Emergency'under Public Private Partnership

with the Govt. of Kerala in Alleppey

VOL 1ZIGYASA

NEWS MAKERS @ ZHL

LAUNCH OF 108 IN ODISHA

The prestigious Dial 108 Service, under the Odisha Emergency

Medical Ambulance Service (OEMAS) Project was flagged off by

the Honorable Chief Minister of Odisha, Mr. Naveen Patnaik at

Durga Puja Grounds in Bhubaneshwar on March 5, 2013. Since

then 327 Ambulances have been launched in 17 districts. Dial

108 Odisha has served 1,60,698 people. (as on Dec 31 2013).

LAUNCH OF AMBULANCE OUTSOURCING

While hospitals and nursing homes

focus on their core competencies of

providing the best medical treatments,

they outsource aspects like Ambulance

Fleet Management. This is where we

step in. ZHL anticipated the need for a

wor ld c lass Ambulance F lee t

Management Service Provider, and

launched Ambulance Outsourcing

Services. Our esteemed list of clients

include Fortis, Flipkart, GE, SOS etc.

Dial 1033 EMAS was launched on

Monday, July 29, 2013 in association

with ICICI Lombard. This is an

exclusive Ambulance Service provided

to serve accident victims on Nh8.

The Ministry of Road Transport and

Highways, Government of India

launched this scheme on pilot basis to

provide Hospitalization Insurance

cover for benefit of Road Accident

Victims. Dial 1033 has served 645

people (as on Dec 31 2013).

A unique 24 X 7, TOLL FREE Punjab

Police Helpline 'Dial 181', was

launched by the Hon'ble Dty. CM of

Punjab, S. Sukhbir Singh Badal on

August 22, 2013, in Mohali under

the aegis of the Govt. of Punjab and

Dept. of Home Affairs and Justice.

The helpline is a reliable grievance

redressal mechanism, which aims to

provide round the clock assistance to

Women, Children, Sr. Citizens, NRIs

and people who face problems

dealing with Police. The Helpline has

served 13,664 people (as on Dec 31 2013).

On Septmeber 18, 2013, a

partnership between ZHL and

Flipkart was underway, when

services were launched at their

Bangalore Office in Whitefield. As a

part of the association, Ziqitza has

an Ambulance stationed at Flipkart

Offices in Bangalore, Mumbai and

Gurgaon on a 12 X 7 basis and also

provides First Aid Training to all

employees.

181 Punjab Police Helpline brings Hope!

Dial 1033 Emergency Medical Ambulance Services (EMAS)launched for National Highway(NH8 Gurgaon - Jaipur)

Emergency Medical Assistance, Now at Flipkart!

VOL 1ZIGYASA

AWARDS & RECOGNITION

Winner of TOI Social Impact Award

We welcomed 2013 with a big bang by winning the prestigious TOI Social Impact Award 2012 in the health

category. TOI Social Impact Award is an attempt to honour organizations who have taken the plunge and worked

on delivering essential needs such as education, healthcare and decent livelihood to their compatriots.

The finalist was decided by a reputed jury that comprised of Naresh Chandra (Former Cabinet Secretary,

Governor of Gujrat, Ambassador to the US, Advisor to PM), Nandan Nilekani (Chairman of the UIAI), Anu Aga

(Business Leader, Rajya Sabha MP and Member of National Advisory Council), JM Lyngdoh (Former Chief Election

Commissioner), Aruna Roy (Member NAC and Architect of RTI Act), Deepak Parekh (Chairman HDFC, Syeda

Hameed ( Member Planning Commision), Sunita Narain ( Head of Centre for Science & Environment.)

ZHL makes it to the Limca Book of RecordsIt was indeed a proud moment for all of us at ZHL, for making it to the Limca

Book of Records 2013. We were awarded a prestigious place in the books for

being the first company to have trained the highest number of people in the First

Responder Program (FRP) in Punjab.

Free First Responder Training Program were launched in December 2011 and

training workshops were held all across the state in schools, colleges, and

various institutions. The Record has been created in the Medical Sciences

Chapter for training 5143 participants between December 1, 2011 and May 31,

2012 through FRPs.

TRAINING THE FUTURE OF MEDICAL CARE

Lifesupporters Institute of Health Sciences (LIHS) is a world class institute and the training arm of the Ziqitza Health Care Limited. LIHS was

set up by a team of doctors, with a mission to build a cadre of trained Emergency Medical Service Professionals. Over the years, LIHS has

forged partnerships with the London Ambulance Service, New York Presbyterian EMS, American Heart Association, University of Mumbai,

Times Centre for Disaster Management, D. Y. Patil University and P. D. Hinduja National Hospital. LIHS has trained over 680 registered

medical practitioners in PGDEMS (Post Graduate Diploma in Emergency Medical Services), over 4000 doctors and nurses in BLS (Basic Life

Support), ACLS (Advanced Cardiac Life Support) and ITLS (International Trauma Life Support) and over 50,000 non medical personnel in

First Aid (as on Dec 31, 2013).

VOL 1ZIGYASA

OUR TRAINING PARTNER – LIFESUPPORTERS INSTITUTE OF HEALTH SCIENCES

CLIENTS

Tata-AIG | Hindustan Lever | Times Foundation | HSBC | BPCL Refinery | Philips | Jet Airways

Mumbai International Airport Pvt. Ltd. (MIAL) | Meru Cabs | Dhirubai Ambani International School

Ecole Mondiale World School | American School of Bombay | Anjuman Islam School

HR College | St. Xaviers School | Bombay Cambridge School | Govt. of Tripura | Govt. of Jharkhand

Gujarat State Disaster Management Authority

COURSE OFFERED

For Medical Professionals

PGDEMS -

PGCCSSDT -

PGCDT -

PGCMRT -

PGCAMLT -

PGCOPT -

CRT -

Post Graduate Diploma in Emergency Medical Services

Post Graduate Certificate in Central Sterile Supply Department Technician

Post Graduate Certificate in Dialysis Technician

Post Graduate Certificate in Medical Record Technician Course

Post Graduate Certificate in Advance Medical Lab Technology

Post Graduate Certificate in Operation Theatre Technology

Certificate in Radiation Technology

P.D.Hinduja National Hospital and Research Center

First Aid/CPR course of LIHS

Heart Saver First Aid Course of AHA

For Public Others Courses

Post Graduate Certificatein Intensive Care Therapy

BLS / ACLS / PALSindigenous programs are also conducted

Basic ECG

Airway Management

Hospital Disaster and Emergency Management Workshop

American Heart Association Courses

ACEP Alabama Chapter Course

ATLS Course in association with Lokmanya Tilak Municipal Medical College, Mumbai

Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) Pediatric Advance Life Support (PALS) BLS, ACLS & PALS instructor course

International Trauma Life Support (ITLS) of ACEP Alabama Chapter

VOL 1ZIGYASA

PARTICULARS As on Dec 2013

Total Number of Ambulances 800

Presence in Number of States 17

Total Number of People Served

Total Pregnant Women Served 6,65,719

TOUCHING LIVES ACROSS INDIA

Total Babies Delivered On Board 6,507

24,63,182

Mumbai, Maharashtra - Registered Office

401-B, 4th Floor, Niranjan Building, 99 Marin Drive, Mumbai, Maharashtra .

Tel : +91 22 22810779

– 400062

41/907,3rd Floor, Raja Arcade,

Pullepady Jn. Chittor Road,

Kochi - 682035

Tel : +91 484 4181298

Mumbai, Maharashtra - 1298 Office No: 1, Sadguru Saibaba,

Cooperative Housing Socoiety, 59,

Nehru Road, Near Vakola Bridge,

Santacruz (E), Mumbai – 400055.

Tel : +91 22 20096200

Mohali, Punjab - 1298

S.C.F. - 29, 2nd Floor, Phase - V,

S.A.S. Nagar, Mohali, Punjab - 160 059.

Tel : +91 172 55231201

Mohali, Punjab - 1812nd-Floor, NRI & Women wing

, Punjab Police Housing Corporation Bldg,

Phase-VII, Mohali, Punjab - 160062.

Tel : +91 172 6626101

Kochi, Kerala - 1298

Mumbai, Maharashtra - Head Office

Sunshine Tower, 23 floor, Senapati Bapat Marg,

Near India Bulls Finance Center, Dadar (W),

Mumbai, Maharashtra - 400 013.

Tel : +91 22 24397700

Bhubaneswar, - 108Odisha

7th Floor, IDCO Tower, Janpath Road, Unit-9,

Bhubaneshwar, Odisha - 751007.

Tel : +91 674 6641000

Amritsar, Punjab - 108

Health & Family Welfare Training Center,

Circular Road, Old Jail Road,

Amritsar, Punjab - 143 001.

Tel : +91 183 5202100

Patna, Bihar - 108

774/1, A.G. Colony, 1st Floor, Main Road,

Mahananda Apt, Ashiyana Nagar - P.O,

Patna, Bihar - 800025.

Tel : +91 612 6600310

Trivandrum, Kerala - MMU

Udaya Mithra, T.C.76/1973(5), First Floor,

Arasumoodu, Anayara P.O.,

Trivandrum - 695029.

Tel : +91 98952 88578

ziqitza.blogspot.com contactus@zhl.in www.zhl.org.in

For further information please contact

NISHIT SHETTY on +91 80800 32123

or Email: nishit.shetty@zhl.in

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