Zen and the Art of WSD Maintenance
-
Upload
athena-hoeppner -
Category
Technology
-
view
231 -
download
5
description
Transcript of Zen and the Art of WSD Maintenance
Zen and the Art of WSD
Maintenance
Web-Scale Discovery Services: Transforming
Access to Library Resources
NISO Virtual Conference
Athena Hoeppner
20 November 2013
UCF’s Web Scale Discovery Journey
Soft launch was June 2012• Merged bib records from 11 libraries
• Added new content providers to the central index
• Implemented LinkSource and AtoZ
• Migrated EZproxy to a new server
• Upgraded to SFX v4 on a new server
• Moved digital collections to a new server
• Rolled onto the newest version of EDS
• Created API to search and embed FT links in Canvas course system
Implementation Questionnaires
Some choices we live not
only once but a thousand
times over, remembering
them for the rest of our lives. -Richard Bach
Expected Maintenance
• Branding
• Central Index Contents
• MARC loads
• OAI loads
• ILS integration
• OpenURL and Links
• Search forms
• APIs
• Any Customizations
Tip: Look Under the Hood
• Searching
• Databases
• Viewing Results
• Linking
• Branding
Maintenance Team
Cataloging Systems Index Content
Local • Kim • Joel• Bobby
• Subject librarians
FLVC • Gerald• Jean
• Ned• Mark
• Claire
EBSCO • Brian • Brian • Brian
Technical SupportGreeting Line
• Brian
• Jessica
• Elan
• Joseph
• Tyler
• Ellini
• Thomas
• Monica
• Susan
• Sherry
• Jillian
• Heather
Staying Informed
Discussion List• New content
• New features
• Problem sharing
• Grousing
Wiki• Content details
• Partners spreadsheet
• Technical specs
• Innovative applications
Support Pages• FAQs
• Common approaches
Still Calm?
Expect Problems
• Embedded search form asking for login
• Shows MARC from other libraries
• Prefer different relevancy rankings
• English limiter eliminates results
• Auto-enabling new content providers
• Duplicate records showing
• Dedupping algorithm changes hit count
• Multiple full text/content links showing
• Full text links showing from 500 fields
• Bad data from content providers
• Insufficient data makes bad OpenURL
• Malformed DOIs from content providers
• Slow response time
• Duplicate/multiple login prompts
• 50+ authors showing in the brief view
• Full text HTML showing in the brief view
• Punctuation and stop words causing searches to fail
• EBSCOnet renewals turned off full text in AtoZ and LinkSource.
• Sub-locations not showing for catalog items
• Myriad cookies, pop-up, browser and end-user setting problems
• Myriad article access problems - EZproxy dropped, host config problem, dropped from aggregator, incorrect holdings threshold set, etc.
1.5 Year’s Worth of Problems
KEEP
CALM AND
INVESTIGATE
KEEP
CALM AND
REPLICATE
KEEP
CALM AND
COMMUNICATE
KEEP
CALM AND
MITIGATE
KEEP
CALM AND
ALLEVIATE
Problem Response
• Provide problem-report forms and options
• Enlist a core team to respond and investigate
• Replicate reported problems
• Communicate the problem in detail to the vendor
• Change the system to mitigate unresolvable problems
• Fix resolvable problems
Example Maintenance and Problem Response
• Purchased 12 Alexander Street Press video collections. Woot!
• Checked EBSCOadmin for option to turn on indexing. It’s possible, BUT…
• Checked options for linking to videos
• Discussed options with Brian at EBSCO
• Loaded ASP MARC into the catalog (thanks, Kim!)
• Nightly update loaded the new MARC into our EDS
• Checked 856s links in EDS –
PROBLEM!
Say Old Man, Do You Play the Fiddle?
Say Old Man, Do You Play the Fiddle?
• Checked representation in local view of catalog
• Captured images of the screen in EDS
• Reported problem to Kim, Gerald, Brian, with permalink and images
• Brian passed the problem to a catalog specialist
• Kim explained the 856 subfields involved
• Gerald fixed the export and EBSCO fixed the processing
It’s like music to my ears!
Beyond Maintenance
Placards
Profiles for subjects and content types
Discipline limitors
Specialized widgets for subjects and content types
Revamp header and footer
Load LibGuides as a content source
Shibboleth
More APIs
WSD Truisms
Everything is More Visible
Flaws are Magnified
Everything is Connected
Things Can Get Tangled
Tip: Cultivate a Team
Tip: Create a Sandbox
Tip: Seek Simplicity
Finis.
Web-Scale Discovery Services: Transforming Access to Library Resources
NISO Virtual Conference
20 November 2013
Athena Hoeppner
@cybrgrl