COVER LETTER

To: Requirement.

Subject: Application for the post of IT Vacancy.Date: 28/DEC/2015

To Whom It May Concern!

It has come to my attention that you are selecting candidates for the vacancy of IT Professionals/Hardware Engineers. I therefore delightfully decided to apply for the mentioned vacant post. I will appreciate it too much if you give me a chance that I prove my self diligence and honesty in the execution of duties entrusted to me, I am a Senior Technical Support Engineer in Mega plus Afghanistan Kabul and giving services from the last 10 years. I would highly appreciate if you kindly consider me as a potential candidate and give me a chance for interview. I have attached my CV with this application and I will be looking forward to having your positive response.

With best regardsS.M.Zeeshan Shah

SYED Muhammad Zeeshan ShahIT Special list

UAE Mobile No +923459202007 (whatsap) E-mail : zeeshan2007@gmail.com

PERSONAL PROFILE: Over 13 years of professional experience in IT System, Dell, HP, Lenovo, Canon, Microsoft, Networking Field

Cable Management Racks management. A result driven IT professional with extensive experience in the engineering administration and support of information system. In the depth expertise in the implementation, analysis, optimization, troubleshooting and documentations of Hardware/ Software system.

Implementation & administration of Active Directory, Domain Controller, Virtualization, DNS, IIS (web server), WDS, Printer Management (local/Network), AD User Management, Group policy, GPO, File and Data sharing, Backup and restoration, Network Load Balancing, Clustering, Hyper v and VMware.

Good stress management, accuracy, attitude to feedback. Ability to organize and priorities workload within any work setting, proactive and hands-on approach, structured, service minded and flexible and solution oriented.

EMPLOYMENT SUMMARY:Senior Technical Manager: Currently I am working in Mega plus Afghanistan Ltd. as Senior Technical Manager from 2007 to

2015.Senior Technical Support Engineer : Three years work experience in Mega plus Pakistan as Technical Support Engineer.

Network Administrator: One year work experience in Ufone Pakistan Ltd. as Network Administrator in Peshawar.

Office Administrator/Hardware Support Engineer Internship : Two Years in MICS (Micro Institute & Computer Sciences) internship as an Office Administrator & Hardware Engineer Peshawar.

Personal Detail: Nationality : Pakistani

Passport Number : DT5146293

Expiry Date : 07/April/2019

VISA Status : Visit Visa

Academic Education: Bachelor of Arts Peshawar university

Intermediate Board of Peshawar

Office Management course 6 months (IQRA Institute)

Canon International Trainings & Certification from Singapore:Canon SINGAPORE Copiers Training: image Runner ADV C2020H, iR ADV C5000, iR 6000, iR ADV 3330, iR ADV 3303, iR 2520, 2530, 2535, 2545.

Canon SINGAPORE Plotters Training:Image PROGRAF 765, Image PROGRAF 510

Canon eM (e-Maintenance) Certified from Canon Singapore Pte Limited.

CERTIFICATIONS: Microsoft Windows Server 2012 Networking (MVA) Microsoft Windows Server Administration Fundamentals (MVA) Support Corner: Troubleshooting with Office 365 Admin Center (MVA) Microsoft Networking Fundamentals (MVA) Microsoft Security Fundamentals (MVA) Microsoft Windows 10 Role Play SMB (MVA)

Microsoft Certified System Administrator (MCSA)

Dell Online (DCSE) CertificationsFoundation 2008 (Desktops)Foundation 2008 (Portables)DSP Client On-site-troubleshooting w/Power Taster Certification 2008Foundation 2009 (Desktops)Foundation 2009 (Portables)Dell AJP-on-boarding South Asia Certificate (Client – Precision Work Station, Dell Internal SupportProcess, Services – Pro support, Client – Latitude E series Laptop, Client OptiPlex Desktop, Client VOSTRO Laptop Desktop South Asia & Taiwan).Dell APJ-Enterprise Architecture Server Specialty Certificate 2009(Blade Server Specialty (Technical) Dell Blade Server Solution V2 (Sales), Dell Server Basics V3)Dell APJ Enterprise Architecture Storage Specialty Certificate 2009(Dell Power Vault Storage (Sale Training), Equal logic (Sales), Equal Logic (Technical 4.1))

Note: - All Dell above certifications are updated till 2017 on Dell System for confirmation email to (Sue_Ling_Choong@Dell.com).

Company Appreciation Award(Etisalat, USAID, Save the Children, Children in Crisis, Roshan Telecom)

PROFESSIONAL WORK EXPERIENCE

Organization: Mega plus Afghanistan Limited (Dell Asia Pacific Distributor) Tenure: May 2007, Dec 2015 Present Designation: Senior Technical Manager Responsibilities: Responsible for support operation of LAN/WAN(Routers, switches, HP Printers SLA, Canon Multifunction Copiers

SLA on eM (Canon e-Maintenance), Dell Product Server SLA, Storage SLA, Lenovo Product, Kaspersky Product,

Microsoft licensing) Level 2 support of HP Multifunction Printers, Canon Multifunction Copiers, Dell Servers, Dell

Blade Servers, Dell Storages, Dell Racks Installations & Networking Product, Cable routing, Patch penal, I/O

Patching, Labeling etc. desktop & Laptops support to end users.

Operations and maintenance of IT Product with customers and L1 & L2 support for Dell Servers, Dell Storages,

Dell Backup drives, Dell Laptops & Dell Desktops, Dell Blade Servers, Microsoft IT System Administration for

Windows 7 pro, Windows 8.1 pro, Windows 10 Pro, windows 2008 Server, Windows 2012 Server, Kaspersky

Server & client end installation and Configuration, Canon Product Support and maintenance for Canon

Multifunction Copiers, Scanner, Printers and Managing Canon Online e-Maintenance Service with Customer end

and Canon Server end, Getting Networking projects from customer and planning & implementing Ducting,

Network Cabling, patch panel installations, I/O Patching, Labeling, and switches connectivity,

Assigning duties & customer complaint to engineers on daily basis.

Managing IT Product warranties with (Dell, Canon, Lenovo, and HP) companies.

Managed IT related incidents, breakdowns, implement measures to minimize downtimes, disaster recovery plans etc.

Provide procurement services communicate with different venders, suppliers facilitate IT department in order to minimize damage, reduce waste and control cost.

Customer services implement and manage maintenance, administration & monitoring. Antivirus Management (Symantec, Kaspersky, and MacAfee) managed/unmanaged & inventory

management of hardware and software. Attending International training and annual seminar program in Canon Singapore for Company

growth. Provision of training to our engineers and end users about technologies of latest versions.

Ensure all the highest level of service excellence with regard to safety, courtesy and efficiency.

Organization: Mega plus Pakistan (LTD) (Dell & Lenovo Asia Pacific Distributor)

Tenure: June 2004-April 2007 Designation: Senior Technical support Eng. Responsibilities:

Introduction: Mega plus is a largest IT Product Distributer (Dell Premier partner, Oracle Gold Partner, Microsoft Partner, Apple Distributor, VMware Enterprise partner, Novell Partner, Canon Distributer, Schneider electric Distributor, Lenovo Distributor) in various Countries in (Pakistan, Afghanistan, UAE, Malaysia, Africa) providing innovative IT Products & their Services across the country, Mega plus provides state of the art IT services solutions to its SMB & enterprise customers. Mega plus is having fully redundant and Certified Staff network in every country.

Managed and supervised all IT Products support to its customer for different Company clients and provision of L2 clients Support.

Involved in supervising, planning, implementing and managing all IT projects in the region, including technical Support and Technical Staff supervision, coordination with Customer, and with different public and private departments.

Involved in Tier Level 1 and 2 supports for IT SLA’s (Maintenance) with customer for Dell Desktops, Dell Laptops, Dell Servers in Government offices, Banks, Collages, NGO’s.

Technical fault analysis and rectifying using Company Diagnostic tool and timely management of Hardware issues and its restoration using workshop troubleshooting skills.

Due to good Technical performance and timely response to customer my company is promoted me to Afghanistan Branch.

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Organization: Ufone Pakistan, (Telecom Franchise) Tenure: Jan 2003- Ju l y 2004Designation: Network AdministratorResponsibilities:

Involved in Management network & Microsoft Systems 2003 server more than 50 PCs (client) using Windows XP operating System, Network printers management & Troubleshooting, Managing local area Network Switch’s Patch panel’s Wireless routers wireless access point connectivity, Managing User backups for Outlooks, Word, Excel, power point files, Quick books accounting software, Anti virus updates and virus scanning configurations.

Involved in the maintenance of Network and Servers with Domain Security. Provided training and technical support for users with varying levels of IT knowledge and competences. Involved in developing documentation, including user guides. Suggested and provided IT solutions to business and management problems.

Organization: Micro Institute & Computer Science (MICS) Tenure: Jan 2001-Dec 2002

Designation: Office Administrator/Hardware engineer Internee Responsibilities:

Involved in office administration for office 15 person staff, managing office issue purchasing office equipment’s, maintaining office files, receiving customer calls and assigning hardware engineers to customer offices.

Involved in Diagnosis the problems related to hardware and software.

Involved in IT hardware repairing (Can repair printers, UPS, Computer desktops, Laptops) and managing IT Services (Maintenance) in customer end issues.

SKILLS AND PROFECIENCES:SERVERS: Microsoft- 2008, 2012, Ms Exchange 2013, 2007, Windows Storage Servers.STORAGES: NAS/SAN, Dell EMC, IBM/HPHARDWARES: Routers, Switches (managed/unmanaged), Firewalls, Servers (DELL, Blades Servers), and CCTV & IP Cameras.VIRTUALIZATION: Hyper V, VMwareNETWORKING: Ducting, Cabling, Patching, Patch panel Installations, Labeling. TOOLS: Solarwind, PC Anyware, Cisco PRTG, Wireshark, EHTOS, MRE.DATABASES: MS SQL Server (2008, 2005, 2003, 2000), MS AccessOther Apps: Ms Office, Outlook (BES, PDA), Norton Ghost, Acronis True Image, Outlook Exchange clients.PROTOCOLS: SMTP, HTTP, FTP, IMAP, POP, DNS, DHCP.Wireless: Access point configuration, WPA/WPA2, TKIP, AES, SSID, and Wireless bridging etc.

INTEREST/HOBBIES: Books reading, table tennis, swimming, internet surfing, and attend seminars & expos.

REFERENCES: References will be furnished on demand.