Yukl chapter 02
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Transcript of Yukl chapter 02
CHAPTER 2The Nature of Managerial
Work
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-1
Learning ObjectivesAfter studying this chapter, you should
be able to: Understand the different roles and activities
commonly required for managers. Understand how managerial roles and
activities are affected by aspects of the situation.
Understand how managers cope with demands, constraints, and choices confronting them.
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-2
Learning Objectives (Cont.)
Understand the importance of external activities and networking for managers.
Understand how managers solve problems and make decisions.
Understand how managers can make effective use of their time.
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-3
LEARNING OBJECTIVE 1
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-4
Understand the different roles and activities commonly required for managers
Activity Patterns for Managers
Hectic work pace Varied and fragmented work content Many reactive activities Peer and outsider interaction Disorderly and political decision
processes Informal and adaptive planning
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-5
Managerial Roles Leader
Liaison
Figurehead
Monitor
Disseminator
Spokesperson
Entrepreneur
Disturbance Handler
Resource Allocator
NegotiatorCopyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In
Organizations 2-6
LEARNING OBJECTIVE 2
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-7
Understand how managerial roles and activities are
affected by aspects of the situation
Role Conflict Role-sender pressure Role expectations
Conflicting role demands
Role requirement perceptions
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-8
LEARNING OBJECTIVE 3
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-9
Understand how managers deal with demands,
constraints, and choices confronting them
Stewart’s Descriptive Model
Core Components
Demands
Constraints
Choices
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-10
Situational Determinants in Stewart’s Model
Pattern of relationship
Work patterns
Exposure
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-11
Other Situational Determinants of Manager Behavior Variability Management level
Organizational unit size
External dependencies
Crisis situations
Stage in organizational life-cycleCopyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In
Organizations 2-12
The Importance of Networks
Need for information
Dependence on multi-person cooperation
Problem solving assistance
Innovative change assistance
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-13
Creating Networks Talking with people at events
Community service activities
Joining social and professional groups
Attending professional programs
A perpetual activityCopyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In
Organizations 2-14
LEARNING OBJECTIVE 5
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-15
Understand how managers solve problems and make
decisions
How Managers Make Decisions
Contrary to images of an orderly rational process, decision-making is often characterized by:
Disorderly processes Incomplete or slanted information Incomplete analyses Reliance on past solutions Difficulty reaching agreement
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-16
Problem Solving Guidelines
Identify important, solvable problems
Look for connections among problems
Experiment with innovative solutions
Take decisive action to deal with crises
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-17
LEARNING OBJECTIVE 6
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-18
Understand how managers can make effective use of
their time
Guidelines for Managing Time Understand demand and constraint
causes
Expand range of choices
Determine what is to be accomplished
Analyze your time use
Plan daily and weekly activitiesCopyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-19
Guidelines for Managing Time
Avoid unnecessary activities
Conquer procrastination
Take advantage of reactive activities
Make time for reflective planning
Copyright© 2013 Pearson Education, Inc. publishing as Prentice Hall Leadership In Organizations 2-20