This does not mean that we have always done everything right or met everyone’s demands. We want to keep listening and learning how we can improve.

Looking forward, our Business Plan sets out our priorities for the next 12 months and beyond.

ANNUAL INSIGHT REPORT APRIL 2017

There have been some great achievements...

YourMK is now one year old! This is a good time to reflect on our first year of operation and focus on the year ahead.

We are aware that waiting for information about regeneration has caused some uncertainty, but we can now announce the time scale for activity on each of the priority estates.

We will start the engagement process for regeneration this summer, working with residents to deliver a positive outcome.

We are building new council homes, starting in three areas, and have advanced plans to develop more than 200 homes for people in Milton Keynes over the next 2 years, subject to funding availability.

We also have ambitions to increase quality across the board and will start investing to improve council owned homes in Milton Keynes.

We have recorded very high levels of customer satisfaction. Over 96% of our customers say they are happy with the repairs and maintenance service they received.

We have improved our performance; responding more quickly when we are needed and reducing the time it takes to get empty homes ready for tenants to move in.

Our staff have worked really well to deal with the move to a new organisation and have shown great commitment and determination. A FUTURE

FIT FOR YOU

David Gleeson, Managing Director

The coming years will bring with them great challenges and significant opportunities. I cannot guarantee that we will keep everyone happy or that you will all be pleased with the overall outcome, but I can guarantee that all of your concerns and issues will be heard. Please communicate with us, and share your positive and negative experiences.

Our ambition is to continually improve our services and deliver meaningful change as we progress.

I am very much looking forward to consolidating our initial success, and gaining your trust and confidence as we work together to build a city fit for your future.

Like YourMK

Follow @YourMKCommunity

www.yourmk.co.uk

A HOME FIT FOR YOUR FAMILY

YourMK is working with Milton Keynes

Council to provide good quality homes for

the families who need them. Our role is to

look after these 11,500 council homes, and to

make the right investment decisions for the

benefit of our communities.

EMPTY HOMESIn the last 12 months 591 council homes became empty due to rehousing, abandonment or eviction. To help meet the housing need, we want to get these homes ready for new families to move into as quickly as possible. This involves cleaning, redecoration and all necessary repairs.

In 2015 the average time taken to do this was 16 days. We have now reduced this to 8 days.

The average cost of getting an empty home ready for a new tenant is £3,400. However, 17 homes (3%) were in such a bad state that we had to spend on average £13,000 each to make them ready to let. The more we have to spend on making empty homes fit for new residents, the less we have for investing in homes.

It is a priority for us to maintain council properties

to the highest quality standards so more

homes are available for people who need

them. Over the last year we have worked hard

to make the repairs and maintenance service

more efficient and more effective, saving

money for reinvestment and responding to the

needs of our residents.

MAKING THE MOST OF OUR MONEYSince YourMK took over responsibility for the repairs service, we have worked hard to build quality and reduce waste. This has generated approximately £2 million of savings that can now be used to invest in new and improved housing for Milton Keynes residents.

OVERVIEW

44,680Calls received by the

call centre

7,074Emergency calls

received

99.6%Repairs completed

within 28 day target

99.7%responded to within 4 hour target

Saving resulting from operational efficiency

8 Days

£3,400Average cost

Properties handed back to MK Council

591

+

96.3%Customer satisfaction

£2,000,000

3% of homes handed back cost £13,000 to make

fit for tenancy

Halved the time taken to get an

empty home ready to let

Average turnaround time for empty homes

A PLACE FIT FOR YOUR FUTURE

We want to create new homes, and improve

existing homes, to increase and make the most

of the available resources we have in Milton

Keynes. We will invest in new kitchens and

bathrooms, modern windows and improved

Old WolvertonGreat Linford

Tongwell

Willen

Oakgrove

Coffee Hall

Bletchley

Far Bletchley

Tattenhoe

EmersonValley

Furzton

Bradville

Middleton

Milton Keynes Village

Leadenhall

West Bletchley

Shenley Wood

Kents Hill

Kingston

Shenley Lodge

Beanhill

Knowlhill Walton Hall

Great Holm

Two Mile Ash

Kiln Farm

Greenleys

Bradwell

Wolverton Mill

Stony Stratford

Westcroft

Shenley BrookEndOxley

Park

Brickfields

Denbigh

Netherfield Wavendon Gate

Brinklow

Ashland

TinkersBrigde

Woughtonon the Green

Brinklow

MonkstonPark

Springfield Woolstone

Pineham

NeathHill

Brinklow

ElfieldPark Bleak

Hall

MountFarm

Walton

Walton Park

Old Farm ParkBrowns

Wood

Denbigh East

FennyLock

Downs Barn

BancroftStaceyBushes

FullersSlade

GalleyHill

BradwellAbbey

BancroftPark

Giffard Park

Blakelands

TattenhoePark

Woodhill

Oakhill

GrangeFarm

Medbourne

Shenley Church End

CrownhillLoughton

WalnutTree

Caldecotte

Tilbrook

Monkston

Willen Lake

Stantonbury

CMK

Heelands

Linford Wood

EaglestoneOldbrook

Bradwell Common

In addition, we will build over 60 new temporary housing units to get people out of B&B accommodation, and plan 200 new homes in the next 2 years.

Franklins Croft, Wolverton: 9 new homes with a mixture of two and three bed properties.

We have planning permission to build 4 two bedroom houses and 5 three bedroom houses.

Kellan Drive, Fishermead: 9 new two bed apartments

We have planning permission to build 9 two bedroom apartments.

St George’s Road, Bletchley: 10 new two bed apartments

We have planning permission to demolish an unused hostel and replace it with 10 two bedroom apartments.

heating at the right time to make the best use

of council funding, and keep homes in the best

condition. These decisions are based on the

information gathered from our detailed survey of

over 8500 council homes.

OVERVIEW

NEW HOMES Milton Keynes, like many other towns and cities across the UK, has a severe housing shortage, and many more homes are needed. The new homes we are building will help this situation, providing homes for local people who need them.

Milton Keynes Council has asked YourMK to develop council-owned sites across Milton Keynes and build as many new homes asMilton Keynes Council can afford.

100+Cripps Lodge, Netherfield:

Council services at the Cripps Lodge site will move to more suitable facilities, so that we can develop a plan with residents and stakeholders to deliver over 100 new homes on this site.

All new homes built by YourMK will be larger than new national space standards and cheap to run.

SURVEY RESULTS

60new temporary

homes

200+new homes in the

next 2 years

Construction will start on the site towards the end of June 2017 and will last for

12 months.

Construction will start on the site towards the end of July 2017 and will last for

14 months.

Construction will start on the site towards the end of May 2017 and will last for

12 months.

The condition of homes in the priority regeneration estates are as poor as we thought, but our survey showed that the condition of homes on the non-priority estates are worse than we were expecting.

However, there are pockets of better quality housing in some areas. The survey has revealed that there are going to be increasing financial demands on the available budget.

Engagementcommencesautumn 2017

Construction will start on the site towards the end of May 2017 and will last for

12 months.

of all council housing in poor condition, with high maintenance costs vs rental income

54%

45%of all council housing in average condition, with potential to move to poor

1%of all council housing in good condition, requiring minimal repair spend

A VISION FIT FOR YOUR DREAMS

5,700people trained

6,700people helped

2,000people in work

The survey showed that all estates in Woughton are in a similar condition. To make the best use of available finances we need to consider these areas together, and following the agreement of the Woughton Neighbourhood Plan.

WOUGHTON

Our teams will start working with the communities on North Bradville in January 2018 to develop a plan for their area. Watch out for more information towards the end of the year.

NORTH BRADVILLE

You can find more information about the plans or regeneration on our website at www.yourmk.co.uk

YourMK is leading the regeneration across

7 priority estates in Milton Keynes. These 7

estates were originally identified as having

significant need according to national statistics

that looked at factors such as income, health,

employment and property condition.

The surveys we have carried out locally over

the last few months have confirmed that

the housing on all of these estates are in a

poor state of repair and require investment,

refurbishment or replacement.

OVERVIEW

Regeneration is about far more than buildings. It is one of our aims to provide access to appropriate training, education and employment. To deliver this YourMK has an employment programme which provides locally delivered job clubs and advice to get people into work.

Clients tell us that our work has increased their confidence and employability as well as increasing their income.

Short listed for the National Partnership of the Year 2016

We will start a comprehensive programme of engagement with residents, businesses, parish and ward councils and all the local stakeholders in Fullers Slade from July 2017. We will jointly develop a plan setting out the vision for the area and its residents. Fullers Slade is the right place for regeneration work to start for three reasons:

1. The large number of houses on the estate that are in a poor condition.

2. The potential scale of the work necessary.

3. The funding estimated to complete the work.

Our teams will spend time working with local people before agreeing a detailed plan to go through the formal planning process in 2019.

PrepareYourMK getting everything ready.

Residents:Do not do anything, but you could become a Community Communicator to help us share information with your friends and neighbours.

PlanYourMK working with the community to create a vision and plan for Fullers Slade.

Residents: Come along to the workshops that will be run in your community from July 2017.

Take part in training so that you can work alongside the project team.

Keep up to date with the process by speaking to our team who will be in your area most of the week.

Deliver

YourMK putting the plan into action.

Residents: Work with us to make sure you get the right choices for you.

Every £1 invested delivers £1.86 in value

FULLERS SLADE

APRIL

20172019

Run workshops and training

with residents to create shared vision and plan

JULY

2017

THE PROBLEM: THE SOLUTION:

25% of MK job seekers unemployed for more than 1 year.

33% are over 50 and 11,000 are looking after family.

You are twice as likely to be unemployed if you live within certain MK postcodes.

Almost half of those on out-of-work benefits have a mental health condition.

37% of people requiring employment support are in housing crisis.

Our teams will start working with communities later this year to develop the plan for the area. Our work here will have an emphasis on Serpentine Court, as outlined in the Lakes Estate Neighbourhood Plan.

LAKES ESTATE

26 CLUBS

20202018

2017

2017

This does not mean that we have always done everything right or met everyone’s demands. We want to keep listening and learning how we can improve.

Looking forward, our Business Plan sets out our priorities for the next 12 months and beyond.

ANNUAL INSIGHT REPORT APRIL 2017

There have been some great achievements...

YourMK is now one year old! This is a good time to reflect on our first year of operation and focus on the year ahead.

We are aware that waiting for information about regeneration has caused some uncertainty, but we can now announce the time scale for activity on each of the priority estates.

We will start the engagement process for regeneration this summer, working with residents to deliver a positive outcome.

We are building new council homes, starting in three areas, and have advanced plans to develop more than 200 homes for people in Milton Keynes over the next 2 years, subject to funding availability.

We also have ambitions to increase quality across the board and will start investing to improve council owned homes in Milton Keynes.

We have recorded very high levels of customer satisfaction. Over 96% of our customers say they are happy with the repairs and maintenance service they received.

We have improved our performance; responding more quickly when we are needed and reducing the time it takes to get empty homes ready for tenants to move in.

Our staff have worked really well to deal with the move to a new organisation and have shown great commitment and determination. A FUTURE

FIT FOR YOU

David Gleeson, Managing Director

The coming years will bring with them great challenges and significant opportunities. I cannot guarantee that we will keep everyone happy or that you will all be pleased with the overall outcome, but I can guarantee that all of your concerns and issues will be heard. Please communicate with us, and share your positive and negative experiences.

Our ambition is to continually improve our services and deliver meaningful change as we progress.

I am very much looking forward to consolidating our initial success, and gaining your trust and confidence as we work together to build a city fit for your future.

Like YourMK

Follow @YourMKCommunity

www.yourmk.co.uk