Your Success Drives Our Vision: A Roadmap Conversation with Volusion Leaders
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Transcript of Your Success Drives Our Vision: A Roadmap Conversation with Volusion Leaders
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Confidential and Proprietary Information
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Your Success Drives Our VisionA Roadmap Conversation with Volusion Leaders
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Topics We’ll Cover Today
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State of the BusinessClay Olivier, CEO
Supporting Your Success through the Holidays and BeyondSteve Krebsbach, VP of ITBob Beltran, Director of Support
Product Roadmap PreviewJason Woosley, VP of Product Development
Driving More Business with Marketing and DesignGuliz Sicotte, VP of Services
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Q&AAll
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Confidential and Proprietary Information 4
State of the BusinessClay Olivier, CEO Volusion
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We’re here to make you more successful
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It’s been a great year
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Volusion merchants are
3x more successfulthan the competition
$77,000/store
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2013 Holiday Projections
*Source: US Retail Ecommerce Holiday Season Sales, 2011-2013, eMarketer, Sep 2013
• 20% growth projected for SMB ecommerce
• Holiday Retail Ecommerce expected to reach $61 Billion*
Retail ecommerce holiday season sales*
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(in Billions)
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Confidential and Proprietary Information 8
More exciting news from Volusion
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Coming January 2014
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Volusion, Inc. Portfolio
Volusion, Inc.
Volusion, Inc. PortfolioSolution All-in-One Ecommerce Platform Omni-channel, multi-device commerce
platform
Market SMB Enterprise
Geographies Global Global
Delivery Model SaaS SaaS
Target Market Entrepreneur/SMB Mid-Market/Enterprise
Online Revenue Optimized to $5M Optimized for $5M – $100M+
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Supporting Your Success through the Holidays and Beyond
Steve Krebsbach, VP, IT and Bob Beltran, Director, Support
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Investing in People, Process & Technology
• Hired 40+ pros with extensive SaaS experience
• Implemented ITIL Incident, Changes, Release and Problem Management Processes
• Implemented a multi-layer security model
• Tech refresh of all core infrastructure
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Resulting in 12 months > 99.9% Availability
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24x7 Support Team
• Our support team has grown 20% to prepare for a great selling season
• Nearly 100 Volusion experts – All in Austin and all ready to take your call 24x7
• 45% decrease in hold times
• 24-hour max response time success rate of 99.9% for all support tickets in 2013
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Latest Product DevelopmentsJason Woosley, VP, Product Development
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Driving Your Success in 2013
• More Ways to Sell– PayPal Express
• Frictionless checkout for shoppers
• Reliable order management for merchants
– Amazon Integration• Instant placement on
the dominant online marketplace
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Driving Your Success in 2013
• Improving Conversion Rates– Cart and Checkout Usability– New Coupons and Discounts
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Coming Soon in Q4
• Mobile Enhancements– mCommerce
• Cart/checkout/confirmation optimized for mobile
• Seamless shopper experience
– Volusion iOS/Android Native App• Secure login• Reporting• Notifications (low stock, orders, etc)
• Simplified Selling– Pre-loaded, always up-to-date tax
tables (US)– Easy editor 2.0
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Volusion Platform Roadmap
2013 PayPal Express
Amazon integration
Checkout usability
New discounts and coupons
Storefront theme engine
Mobile experience customization
Admin Usability
MULTI-CHANNELSTREAMLINED SELLING
ENHANCED BRANDEXPERIENCE
Bulk operations enhancements
Advanced merchandising and promotions
Strategic partnership to reduce your time to first sale
75+ new templates
Enhanced mobile checkout
iOS/Android native Volusion App
2014
MOBILE ENGAGEMENT
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Driving More Business withMarketing and DesignGuliz Sicotte, VP of Services
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Update from our services team
• 50+ in-house Marketing and Design professionals
• Experts on the Volusion platform
• Servicing thousands of merchants every year
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Services Team
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Services Drive Success
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New Designs with New Features
• Over 75 New templates!
• Recently launched 6 new Free Templates featuring:– Editable regions– Updated checkout – Docked soft-add-to cart – Auto resizable logo file upload
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Let us help grow your success this holiday
• Paid Search, Shopping Feeds and Social Media drive the most success during holidays
• Watch our recent webinars on Shopping Feeds and SEO– Go to volusion.com/webinar to watch the recordings
and download the slides with tips
• Update your site with holiday promotions– Be on the lookout for free holiday graphics on our blog!
• Don’t forget to read our blog posts about ecommerce design and marketing tips
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Q&AThank you