Savvis IT Infrastructure

Your SaaS Managed Hosting IT Services Provider

The software industry is undergoing a seismic

shift. Businesses and consumers alike are find-

ing the pay-as-you-go model and low total cost

of ownership (TCO) of the SaaS model extremely

attractive. Small wonder that new SaaS vendors

are springing up even as existing software

brands scramble to create SaaS versions of their

products. The opportunities are tremendous

— particularly in tough economic times when

businesses are watching all expenditures.

Along with these opportunities come challenges.

As a SaaS provider, you must convince customers

that their data will be safe. You must be able to

accommodate unpredictable growth and spikes

in demand. Outages could be devastating to your

reputation, your applications must be available 24/7.

Your ability to achieve these expectations requires

a robust and scalable IT infrastructure. The capital

investment required to build, maintain and support

a state-of-the-industry infrastructure is becoming

prohibitive and uneconomical for most companies.

And it takes an extraordinary degree of special-

ized staff expertise to support the SaaS model

— expertise that can be difficult to find and retain

in-house. As a leading IT infrastructure manage-

ment and services provider, Savvis can help you

meet all these challenges, and more.

Savvis Helps You Manage the Entire SaaS Lifecycle

Savvis’ SaaS solutions fall into three categories:

• Infrastructure Management Services.

Savvis offers a broad range of Web hosting

services, including managed hosting; data

storage, backup and recovery; managed

security; managed network; and superior,

end-to-end infrastructure service level

agreements (SLAs). What sets Savvis apart

is the breadth of these offerings. Savvis is a

one-stop shop for everything related to manag-

ing and supporting the SaaS delivery model.

• Application Management Services.

Savvis provides services that support SaaS

providers’ applications. These include application

database and Web server management; authen-

tication and access management; application

performance monitoring, load testing, and

software environments for developing new SaaS

applications. And, by offering support for con-

verting single-tenant on-premise software to the

multi-tenant SaaS delivery model, Savvis helps

traditional software vendors make a quick and

painless transition to SaaS.

• Business Management Services.

Savvis supports end-user services that enable

you to effectively transact business with your

clients. This includes end-user enrollment and

account provisioning, a service-provider control

panel for managing accounts, and consulting

services to aid the transition from a legacy

software business model to SaaS.

Savvis Knows SaaS

This new delivery model is creating

exciting revenue opportunities for

software companies. Let Savvis help

you make the most of them.

• Help with lowering costs.

Savvis’ service subscription billing turns capital

expenses into operating expenses and can lower

TCO by 30% or more. With Savvis’ economies

of scale, which enable purchase of licenses and

tools at prices that are lower than you could

achieve on your own, our prices are extremely

competitive and cost effective.

• SaaS-specific expertise.

Savvis has a proven track record for delivering

complex, mission-critical applications and solu-

tions. More than 50 leading SaaS providers depend

upon Savvis to manage and host their applications.

Savvis has a highly skilled professional services

organization to help customers design, migrate,

implement, and manage their SaaS applications.

• A financially secure and focused vendor.

Savvis is a public company with strong financials.

Our balance sheet shows year-to-year revenue

growth, solid earnings, low debt, and large

cash holdings.

• The ability to monitor the quality of the

services provided.

SavvisStation is a Web-based, self-service portal

that enables you to provision service changes;

view statistics on server, memory and bandwidth

utilization; and track incident reports and trouble

tickets. The easily configurable user interface

includes a wide variety of charts and reports.

• Immediate help if things go wrong.

Savvis’ world wide data centers are manned on

a 24/7 basis with certified technicians who can

immediately identify problems and respond to

requests. Savvis supports you with advanced

monitoring and diagnostic tools that check system

health and end-user experience and provide alerts

when your user-defined thresholds are exceeded.

• Compliance with industry and regulatory mandates.

Although complying with regulations and stan-

dards such as Sarbanes Oxley (SOX), Payment

Card Industry (PCI), and Statement on Auditing

Standards (SAS) are ultimately your responsibility,

Savvis provides a variety of capabilities that assist

you in meeting compliance requirements, includ-

ing data center physical security, network and

application-level firewalls, application authentica-

tion, intrusion detection, and log management.

• Robust network security and data protection.

Savvis provides integrated security management

tools including firewalls with network intrusion

detection, Distributed Denial of Service (DDoS)

mitigation, anti-spam, and anti-virus as well as

network penetration testing, risk assessment,

and threat management services. Savvis also

offers extensive options for protecting your

data, ranging from daily tape backups to offsite

Business Continuity and Disaster Recovery

(BCDR) capabilities involving multi-site backup

and data recovery.

• Scalable solutions tailored to your specific needs.

Savvis has a reputation for flexibility and for

handling complex solutions, and offering an

unmatched breadth of service options. The Savvis

IT managed hosting infrastructure is engineered

to scale quickly and support global growth. A full

suite of services and solutions are available rang-

ing from colocation to fully managed application/

database servers, which can be deployed as either

dedicated or shared solutions.

• Reliability backed by superior SLA’s.

Savvis provides a resilient infrastructure that

includes failover protection and load balancing

to optimize performance and insure 24/7

availability. This is backed with superior service

level agreements (SLAs).

What SaaS Providers Look for in a Managed Services Vendor

Savvis offers a comprehensive suite of services

tailored to your requirements for speed, security

and access. Our pay-as-you-go model gives you

easy access to services that quickly enhance your

time to market, and all Savvis services come with

24/7 monitoring and support.

Hosting

Savvis delivers cost savings and scalability with its

suite of enterprise-class, managed applications,

managed hosting, utility computing, colocation,

storage as well as monitoring services. All Savvis

services and solutions are based on a unique, flex-

ible model that is designed to meet your specific

IT requirements — featuring everything from colo-

cation to utility and virtualized computing options.

If you prefer to retain control of your operat-

ing systems and applications — our Foundation

Hosting solution offloads typical infrastructure

management burdens like hardware procurement,

racking and stacking, space and power manage-

ment as well as onsite support.

Managed Storage and Backup Services• Utility Storage, available via SAN or NAS

• Utility Backup and Vaulting Services

• Utility Backup Encryption

• Backup Care

• Storage Care

Managed Compute Services• Dedicated

> Foundation Hosting

> Intelligent Hosting

> Virtual Intelligent Hosting

• Utility

> Utility Compute

Colocation• Space and Power

• Cabinets and Racks

• Vaulting

• Cross Connects

• Savvis Intelligent Monitoring (SIM)

Managed Applications• Messaging and Collaboration

> Hosted Microsoft Exchange

• Database Applications

> Oracle

> DB2

> Microsoft SQL Server

> MySQL

• Web Servers

> Apache

> IIS

Network

Savvis has an extensive portfolio of network

services, offering customers the flexibility to

customize a solution to fit their specific needs.

Our unique MPLS network architecture com-

bines Wide Area Networks (WANs), Metro Area

Networks (MANs) and Hosted Area Networks

(HANs) into a single computing infrastructure

that seamlessly connects all of a customer’s

network, data center, security, computing, and

storage resources. With advanced Quality of

Service (QoS) capabilities and built-in security

features, this network is engineered specifically to

accommodate the dynamically changing priori-

ties of a broad range of customer applications.

This improves visibility, offers superior application

performance and improves return on investment,

allowing customers to redeploy their IT staff to

support more strategic corporate initiatives.

Savvis Managed IT Services

• Application Transport Network (ATN)

> ATS Public IP

> ATS Private IP

> ATS Private IP + Internet

> ATS Virtual Link

• Private Line Services

> Ethernet Private Line (EPL)

> Ethernet Virtual Private Line (EVPL)

> Bandwidth Connect

• Data Center Connectivity

> Hosted Area Network Internet

> Internet Provider Diversity

• Intelligent IP

> Private Exchange

> Community of Interest Network

Hosting Area Network Service• Managed Dedicated Load Balancing and

SSL Acceleration Services

• Virtual Services Load Balancing and

SSL Acceleration

• Managed Utility Load Balancing

• Managed Utility SSL Acceleration

• Dedicated Switching and Services

Professional Services

Savvis’ Professional Services organization is

focused on helping you implement customized

IT solutions. Our expertise in existing and

emerging technologies is the ideal resource for

assessing, designing, developing, implementing,

and managing your IT infrastructure. Whether

your goal is to improve existing facilities/systems,

relocate your data center, or help you to secure

your critical applications, our knowledge has

positioned Savvis as one of the leading IT

consulting services in the world.

Security

Savvis’ Managed Security services benefit your

company by providing flexible and scalable man-

aged security offerings that can be delivered “in

the cloud,” within our virtual data centers, or via

dedicated security appliances and software, at

your premises or ours. Our Security Operations

Center monitors and manages our services 24/7,

and our management portal provides you a

granular view of your security infrastructure and

offers a wealth of reporting capabilities. The

Savvis Security Utility leverages “in the cloud”

security components, such as in-network firewall-

ing, network-based Distributed Denial of Service

(DDoS) mitigation, and worm attack mitigation for

Wide Area Networks (WANs), as well as virtual-

ized security components, such as hosted firewalls

and intrusion detection systems. Our centrally

managed Security Utility services provide fast

technology refresh as new IT threats emerge and

security solutions evolve.

• Firewall

> Network-Based Firewall

> Virtual Services Firewall

> Virtual Firewall Enhanced

> Integrated Firewall with NIDS

> Network Intrusion Detection Services

> Host-Based Intrusion Detection

• Network-Based DDoS Mitigation

• Cloud-Based E-mail and Web Protection

• Integrity Monitoring

• Threat Management

• Log Management

• Incident Response

• Security Architecture Design

• Security Account Manager

Savvis provides everything you expect from a

world-class managed services provider. But we

also possess other attributes that separate us from

the pack of providers vying for your business.

Superior end-to-end managed service offerings.

We provide everything from colocation, to

managed hosting, to network, security, and

monitoring services. We are renowned for our

flexibility and our willingness to tailor our services

to meet each customer’s unique needs. As one

of the only hosting vendors with our own profes-

sional services organization, we do whatever it

takes to make our customers’ implementation

successful. We even offer a “try-before-you-buy”

sandbox where you can deploy your SaaS application

before making a long-term commitment.

A leading-edge network with global reach.

Savvis owns and manages 29 data centers in

strategic locations around the globe – including

London, Singapore, and Tokyo – connected

through Savvis’ own Tier 1 Multi Protocol Label

Switching (MPLS) network, which supports both

private network and public internet services.

Savvis incorporates sound business practices con-

sistently throughout operations in the United States

and EMEA, and therefore can deliver the same

levels of reliability and availability worldwide.

Effective and easy to use customer portal.

The SavvisStation customer portal provides you

with up-to-the minute insight and control of your

hosted solutions. You can assess the performance

of each server, network, connection, and Web

site from the SavvisStation dashboard, and view

current and historical statistics on server resource

utilization, bandwidth utilization, access circuits,

server memory, and disk and processor usage.

The Web-based portal displays the status of

orders, invoices, and trouble tickets, and is

customer configurable for user permissions,

customized reports, and alert set up with

automated email delivery.

Complete incident monitoring and resolution services.

Savvis’ professional operations staff continuously

monitors system health and utilization on a 24/7

basis while resolving any issues that arise. And

you can customize and configure our monitoring

services so as to optimize your infrastructure and

detect unused resources. Savvis intelligent agents

monitor your hardware and operating systems,

collecting information on processes, log files,

and polls Simple Network Management Protocol

(SNMP) Management Information Bases (MIBs).

This data is then passed to the Savvis Server

Operations Center where it is analyzed and

monitored via operations staff around the clock.

A holistic approach to managing the SaaS lifecycle.

Savvis supports a variety of tools and techniques

for converting legacy applications to a SaaS

deployment model, and has alliances with other

leading vendors to deliver additional SaaS-related

services such as end-user provisioning, a virtual

testing lab, software quality assurance, and

application performance monitoring.

Extensive experience with pay-as-you-go model.

Savvis has more than a decade of experience

providing pay-as-you-go IT services. And because

Savvis itself is a service provider, we understand

the nature and complexity of what it takes to run

a successful SaaS operation. Our Professional

Services organization can supply highly

experienced SaaS personnel, including database

administrators, and design, migration, and

implementation professionals.

Choose Savvis

The SaaS market can be broadly divided into two

segments: software developers with traditional

on-premises legacy applications wanting to migrate

to a SaaS delivery model; and companies already

participating in the SaaS market that want to out-

source their IT infrastructures. Because segment

needs are unique, Savvis has developed solutions

tailored to each one. In either case, you can start

from a reference architecture and design a solution

that works for you, increasing capacity as your

requirements grow. In the process, you benefit

from fast provisioning and reduced cost. (See

companion brochures that detail descriptions of

each solution type.)

As your trusted technology provider and business

advisor, Savvis is on the forefront of the latest

innovations, and understands how to leverage

them to meet your specific needs while at the

same time delivering solutions that go beyond IT

to directly impact your SaaS business.

Savvis. We know SaaS.

Savvis: We Understand SaaS

© 2009 Savvis, Inc. All rights reserved. Savvis® is the registered trademark of Savvis Communications Corporation.All other trademarks and service marks are the property of their respective owners. -2-

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