Your Meeting Will Begin Momentarily……
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Your Meeting Will Begin Momentarily…… 1
description
Your Meeting Will Begin Momentarily……. Work Support Strategies County Leadership. Call and Webinar May 7, 2013. www.pcghumanservices.com. Agenda. Updates Leadership Summit Feedback Self-Assessment Results Building Change in Your County County Sharing County Query Questions/Concerns. - PowerPoint PPT Presentation
Transcript of Your Meeting Will Begin Momentarily……
Your Meeting Will Begin Momentarily……
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Work Support Strategies County LeadershipCall and Webinar
May 7, 2013
www.pcghumanservices.com
Agenda
• Updates• Leadership Summit Feedback• Self-Assessment Results• Building Change in Your County• County Sharing • County Query • Questions/Concerns
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Updates
• Leadership Summit Materials
• County Champions Corner
• DCDL on P2/6 http://www.ncdhhs.gov/dss/dcdl/ncfast/13-0025.pdf
• Social Services Institute October 22-25 with CC Pre-Session
• COMING SOON: New DW Reports
• Fun Facts
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Leadership Summit
• What was the best part• What was a disappointment• What did you take home and do immediately?
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County Self-Assessments
• 73 Responses (out of 90 champions)• Some are Still Incomplete• Highlights
• Customer Satisfaction• Triage• Churn• Wait time• Aligning Certification Periods• Task Management• Culture Shock• Community partners• Staff “rewards”• Program Integrity • Data Warehouse• ACA
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Building Change in Your County
Your Role You are the Champion You should:
• Either develop the vision for your agency in this effort or help to nurture the vision your leadership has already developed
• Inspire others
• Communicate with everyone
• Understand how changes will affect all pieces of the effort
• Ask the Question behind the Question
• Invest in your own professional development
• SHARE, SHARE, SHARE!
http://www.forbes.com/sites/carolkinseygoman/2012/01/23/5-lessons-from-a-professional-change-agent/
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Building Change in Your County
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Basic Methodology for Change Efforts
Before you start: Recognize that projects are short-term
Before you start: Take into account risks
Before your start: Create your structure. Set meeting ground rules. Consider the skills of your team.
Identify and articulate the problem
Ask the data
Refine the problem
Building Change in Your County
Basic Methodology for Change Efforts , ctd.
Develop criteria – know what’s “out of bounds”
Create possible solutions
Develop a project plan, make sure it has clear activities and deliverables
Understand your time constraints. Set time limits and due dates.
Identify your final decision-maker
Test/Pilot
Evaluate the impact
Celebrate success
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Building Change in Your County
Where Should I Start?
Recognize what problems need to be resolved. When? What is the priority?
Develop your structure. Don’t forget your communication plan.
Build your team. Share your vision. Understand that you cannot do this alone.
Eliminate the “us” vs. “them” mentality.
Ask for help. Other counties, other states, and WSS can provide information to you to help you solve problems.
Be Positive! Foster a Culture of “We Can Do This”
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County Sharing
Computer Center - Cumberland County
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County Sharing
Triage - Henderson and Rowan Counties
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County Query
Reception Module in NC FAST
Who Is Using it Now?
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Discussion
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Contact Sheet
Judy Lawrence
DHHS Project Manager
(336) 227-2063
Erin Henderlight
PCG Project Manager
(828) 214-3614
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Public Consulting Group, Inc.148 State Street, Tenth Floor, Boston, Massachusetts 02109
(617) 426-2026, www.publicconsultinggroup.com
