Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR...
3
Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR Customer Relationship Management software implementation ] Group Member 1 Group Member 2 Group Member 3 Group Member 4 Summary Findings/ Recommendations – Finding 1 – Finding 2 – Finding 3 – Finding 4, etc.
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Transcript of Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR...
Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR Customer Relationship Management software implementation ]
Group Member 1Group Member 2Group Member 3Group Member 4
Summary Findings/ Recommendations– Finding 1– Finding 2– Finding 3– Finding 4, etc.
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Click to put the Major Finding/ Recommendation of this page (font size 16, Arial)
Underperforming Services
• Most have not been able to close their cases after March
• For some departments the employee turnover rate could be a factor
• In the case of the rebate program, the nature of the program itself may contribute to the small percentage of cases closed
Closed Requests
0%
20%
40%
60%
80%
100%
120%
Months
Per
cen
tag
e
Spay or Neuter
General warningfollowup (AnimalServices)
Solid Waste ServiceRequest
HET RebateProgram - WASD
HET RebateProgram - WASD
Number of Requests
0
100
200
300
400
500
600
700
800
900
Janu
ary
Feb
ruar
y
Mar
ch
Apr
il
May
June
July
Aug
ust
Months
Calls Received
Spay or Neuter
General warningfollowup (AnimalServices)
Solid Waste ServiceRequest
HET Rebate Program -WASD
25%
8%
0% 0% 0% 0% 0% 0%
0%
5%
10%
15%
20%
25%
30%
Jan Feb March April May June July August
Month
Com
plet
ion
Rat
e
Low completion rate of Street Lights
Closed Requests
There are at least 6 underperforming services.
