Your Friendly Robot Companions
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Transcript of Your Friendly Robot Companions
BOTS
howdy.
@benbrown
howdy.
howdy.ai
howdy.
Botkit
"Conversational interfaces" are the new hotness in digital product design.
JOHN PAVLUS / Co.Design
Bots are here, they’re learning — and in 2016, they might eat the web
CASEY NEWTON / The Verge
1960
Joseph Weizenbaum
ELIZA
1970
Kenneth MarkColby, MD
PARRY
ICCC
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International Conference on Computer Communications
THE VINT CERF
THE BOB
KAHN Unknown
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IRC BOTS
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MUDs + MOOs
Googly Minotaur
Active Buddy’s bots were…
WILDLY POPULAR
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Twitter Bots
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DARIUSKAZEMI
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Chinese Mobile App UI Trends
Dan Grover wrote…
Many institutions that otherwise have native apps or mobile sites have opted instead for official accounts.
~Dan Grover
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$50M
WORDS
• No logos
• No buttons
• No global navigation
• No fonts
• No forms
• No colors
• No layout
• No reload or back button
• No way to close the tab
• No spinning “busy” indicator
Serious DesignConstraints
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Design by copy writers
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Design by coders
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Design by business analysts
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Interesting Challenges
DiscoverabilityHow does a user know what your app can do?
Natural LanguageHow can your app best understand free form input?
Send
🤖 Which sort do you want to pick up? The `MAGIC SWORD` or the `SHORT SWORD`?
DisambiguationPickup sword
Short
Verbosity vs TersenessHow much or how little should your app say?
PersonalityHow much, where and when is personality appropriate?
Input ValidationHow do you provide feedback one line at a time?
howdy.
What is your birthday?
Send
🤖 What is your birthday?
1/25/1978
🤖 Got it: January 25, 1978. Wow, you are getting old.
Simple, right?
Send
🤖 What is your birthday?
Jan 25
🤖 😱
Oops! Bad Input
Send
🤖 What is your birthday? (MM/DD/YYYY)
Guide User With Hints
Send
🤖 What is your birthday? (MM/DD/YYYY)
But people make mistakes
Jan 25
🤖 😱
Send
🤖 What is your birthday? (MM/DD/YYYY)
Catch Invalid Response
Jan 25
🤖 Please enter a valid value.
Send
🤖 What is your birthday? (MM/DD/YYYY) Friendly, helpful
response to bad input
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Send
🤖 What is your birthday? (MM/DD/YYYY)
When your app talk like a person…
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
Send
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Send
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Oh crap what have I done now.
Send
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Oh crap what have I done now.
Send
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
I HATE YOU!!!!
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Oh crap what have I done now.People have a
lower tolerance for not being understood
Send
🤖 What is your birthday? (MM/DD/YYYY)
Variation In Script
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
Send
🤖 What is your birthday? (MM/DD/YYYY)
Variation In Script
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Whoops, I still didn’t see a date.
Send
Jan 25
🤖 Alas, my robot ears did not hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Whoops, I still didn’t see a date. Please tell me your birthday.
No!
Send
🤖hear a properly formatted date. Please specify your date in the format DD/MM/YYY.
Ugh!
🤖 Whoops, I still didn’t see a date. Please tell me your birthday.
No!
🤖 Still not a date. Are you having problems? You can say `help` or `quit` at any time.
Send
format DD/MM/YYY.
Ugh!
🤖 Whoops, I still didn’t see a date. Please tell me your birthday.
No!
🤖 Still not a date. Are you having problems? You can say `help` or `quit` at any time.
🤖 Looks like you are too busy to respond. We can pick this up later.
Timeout
Initial Prompt
Correct Response
Incorrect Response
Quit
Timeout
Help
Send
🤖 Do you want to eat?
1. Tacos 2. Pizza 3. Burgers
Multiple ChoiceMenu
Send
🤖 Do you want to eat tacos, pizza, or burgers?
Multiple ChoiceMenu
Send
🤖 Hey what’s up? What can I do for you?
Avoid!!• Rhetorical Questions• Open Ended Questions• Multiple Questions in one
message
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Design with personality
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Design for lots of contingencies
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Design a way out
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Design for variation
The Jack Principles
• Maintain pace
• Create the illusion of awareness
• Maintain the illusion of awareness
Grice’s Maxims• Maxim of Quantity
• Maxim of Quality
• Maxim of Relevance
• Maxim of Manner
TOOLS
Botkit
HubotAIML
SuperScript
Wit.ai
Converse.aiIBM Watson
API.ai
BEST PRACTICES
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VOICE
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AI
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ROBOTICS
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We’re in the wild west.
WE CAN BUILD IT
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@benbrown
