Your energy bill explained

Our contact details.

Your account number and bill date.

A clear bill title and any important information just to kick things off.

How much you need to pay and when to pay it.

Here’s where we’ll tell you about any savings you can be making by switching to another tariff. If you’realready on our cheapest tariff, we’ll tell you!

Keeping things simple Your key information at a glance

Energy doesn’t have to be confusing, and paying for it even less so. We’ve designed our bills to make sure that the information we send you is easy to understand and you know exactly what you’re paying for.

You’ll find all the details of how much energy you’veused and how much you need to pay all clearlyexplained, and there’s now information about yourtariff that you can use to make sure you’re on the rightone for you.

Why don’t you let us know what you think of your bill?Visit sparkenergy.co.uk

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Your energy bill explained 1

In this section we'll provide information on your most recent meter read activity and how this has affected the outcome of your bill.

A little more detail

Balance before£0.00

New charges£275.59

How we got there

Balance at last bill £261.74

Payments since then £0.00

Late payment charge £10.00

Credits since thenCancellation of bill 1 (1033166)22/10/13: £61.74

Cancellation of bill 2 (1033167)22/10/13: £200.00

Cancellation of late payment charge22/10/13: £10.00

£261.74(cr)

Balance brought forward

£0.00

Usage breakdown

Electricity (a) = actual (c) = customer (e) = estimate

Period Start End Units used kWh Rate Charge

Meter: SF0FK20403 Tariff: Introductory

13/03/13 – 18/03/13 22,001 (a) 22,001 (c) 0 kWh 0 19.96p £0.00

18/03/13 – 13/04/13 22,001 (c) 22,038 (a) 37 kWh 37 19.96p £7.38

Meter: SF0FK20403 Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 22,038 (e) 22,280 (e) 242 kWh 242 26.68p £64.57

Standing charge 201 days £0.00

Total electricity charges for this period £81.96

Gas (a) = actual (e) = estimate

Period Start End Units used* kWh Rate Charge

Meter: 0405273 Tariff: Introductory

13/03/13 – 13/04/13 4,406 (a) 4,417 (e) 11 = 347 kWh 228119

9.14p3.37p

£20.84£4.01

Meter: 623802S Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 4,417 (e) 4,482 (a) 65 = 2,049 kWh 2,049 7.62p £156.13

Standing charge 201 days £0.00

Total gas charges for this period £180.98

* We convert your gas usage from ‘units’ to kWh. Here’s the maths:

GAS UNITS USED METRIC Conversion factor (2.83)volume conversion factor (1.022640) CALORIFIC VALUE (39.2) kilo-watt hour conversion factor (3.6)

Subtotal (electricity + gas charges) £262.94

VAT (5% of £262.94) £12.65

Total new charges £275.59

Your electricity and gas bill13 March – 30 September 2013 (201 days)

Balance before£0.00

New charges£275.59

How we got there

Balance at last bill £261.74

Payments since then £0.00

Late payment charge £10.00

Credits since thenCancellation of bill 1 (1033166)22/10/13: £61.74

Cancellation of bill 2 (1033167)22/10/13: £200.00

Cancellation of late payment charge22/10/13: £10.00

£261.74(cr)

Balance brought forward

£0.00

Usage breakdown

Electricity (a) = actual (c) = customer (e) = estimate

Period Start End Units used kWh Rate Charge

Meter: SF0FK20403 Tariff: Introductory

13/03/13 – 18/03/13 22,001 (a) 22,001 (c) 0 kWh 0 19.96p £0.00

18/03/13 – 13/04/13 22,001 (c) 22,038 (a) 37 kWh 37 19.96p £7.38

Meter: SF0FK20403 Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 22,038 (e) 22,280 (e) 242 kWh 242 26.68p £64.57

Standing charge 201 days £0.00

Total electricity charges for this period £81.96

Gas (a) = actual (e) = estimate

Period Start End Units used* kWh Rate Charge

Meter: 0405273 Tariff: Introductory

13/03/13 – 13/04/13 4,406 (a) 4,417 (e) 11 = 347 kWh 228119

9.14p3.37p

£20.84£4.01

Meter: 623802S Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 4,417 (e) 4,482 (a) 65 = 2,049 kWh 2,049 7.62p £156.13

Standing charge 201 days £0.00

Total gas charges for this period £180.98

* We convert your gas usage from ‘units’ to kWh. Here’s the maths:

GAS UNITS USED METRIC Conversion factor (2.83)volume conversion factor (1.022640) CALORIFIC VALUE (39.2)kilowatt hour conversion factor (3.6)

Subtotal (electricity + gas charges) £262.94

VAT (5% of £262.94) £12.65

Total new charges £275.59

Usage this period:

Electricity Gas

279 kWh

2,396 kWh

Amount now due£275.59 About your tariff

By 31 October 2013Our 3 easiest ways to pay are shown below – or spread the cost and save by signing up to Direct Debit onlineat sparkenergy.co.uk

Bank transferAccount number: 12345678Sort code: 12-34-56Account name: Spark EnergyReference: 1234567890

Credit or debit cardCall us on 0845 034 7474 with all your card details to hand or log in to your account online.

PayPalSecure and safe. Log in to your onlineSpark account and click the PayPal button to start the process.

We’re here to helpThe information below gives you all the details on your current tariff, and everything you need to compare it with others.

Electricity Gas

Tariff name Monthly Premium Monthly Premium

Payment method Monthly cash/cheque Monthly cash/cheque

Tariff end date None None

Termination fee None None

Annual usage (based on estimates)

3,200 kWh 13,500 kWh

About your TCRs

Electricity: £XX.XX per kWh Gas: £XX.XX per kWh

Use your Tariff Comparison Rate (TCR) to compare other tariffs on a like-for-like basis. They’re based on an average user of electricity (3,200 kWh/year) and gas (13,500 kWh/year), so use as a guide only.

For more details on how we work this out and how to use your TCR, plus further details on your tariff, call us on 0845 034 7474 or visitsparkenergy.co.uk

About your supply

Balance before£0.00

New charges£275.59

Amount now due£275.59 About your tariff

How we got there

Balance at last bill £261.74

Payments since then £0.00

Late payment charge £10.00

Credits since thenCancellation of bill 1 (1033166)22/10/13: £61.74

Cancellation of bill 2 (1033167)22/10/13: £200.00

Cancellation of late payment charge22/10/13: £10.00

£261.74(cr)

Balance brought forward

£0.00

Usage breakdown

Electricity (a) = actual (c) = customer (e) = estimate

Period Start End Units used kWh Rate Charge

Meter: SF0FK20403 Tariff: Introductory

13/03/13 – 18/03/13 22,001 (a) 22,001 (c) 0 kWh 0 19.96p £0.00

18/03/13 – 13/04/13 22,001 (c) 22,038 (a) 37 kWh 37 19.96p £7.38

Meter: SF0FK20403 Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 22,038 (e) 22,280 (e) 242 kWh 242 26.68p £64.57

Standing charge 201 days £0.00

Total electricity charges for this period £81.96

Gas (a) = actual (e) = estimate

Period Start End Units used* kWh Rate Charge

Meter: 0405273 Tariff: Introductory

13/03/13 – 13/04/13 4,406 (a) 4,417 (e) 11 = 347 kWh 228119

9.14p3.37p

£20.84£4.01

Meter: 623802S Tariff: Monthly PremiumYou then default to Monthly Premium if you don’t switch to Direct Debit.

13/04/13 – 30/09/13 4,417 (e) 4,482 (a) 65 = 2,049 kWh 2,049 7.62p £156.13

Standing charge 201 days £0.00

Total gas charges for this period £180.98

* We convert your gas usage from ‘units’ to kWh. Here’s the maths:

GAS UNITS USED METRIC Conversion factor (2.83)volume conversion factor (1.022640) CALORIFIC VALUE (39.2) kilo-watt hour conversion factor (3.6)

Subtotal (electricity + gas charges) £262.94

VAT (5% of £262.94) £12.65

Total new charges £275.59

By 31 October 2013Our 3 easiest ways to pay are shown below – or spread the cost and save by signing up to Direct Debit onlineat sparkenergy.co.uk

Bank transferAccount number: 12345678Sort code: 12-34-56Account name: Spark EnergyReference: 1234567890

Credit or debit cardCall us on 0345 034 7474 with all your card details to hand or log in to your account online.

PayPalSecure and safe. Log in to your onlineSpark account and click the PayPal button to start the process.

We’re here to helpThe information below gives you all the details on your current tariff, and everything you need to compare it with others.

Electricity Gas

Tariff name Monthly Premium Monthly Premium

Payment method Monthly cash/cheque Monthly cash/cheque

Tariff end date None None

Termination fee None None

Annual usage (based on estimates)

3,200 kWh 13,500 kWh

About your TCRs

Electricity: £XX.XX per kWh Gas: £XX.XX per kWh

Use your Tariff Comparison Rate (TCR) to compare other tariffs on a like-for-like basis. They’re based on an average user of electricity (3,200 kWh/year) and gas (13,500 kWh/year), so use as a guide only.

For more details on how we work this out and how to use your TCR, plus further details on your tariff, call us on 0345 034 7474 or visit sparkenergy.co.uk

About your supply Electricity supply number:

1212S 345 678

3456 7891 112

Gas meter point: 123456789

Temperature and pressure: 1.23456

Invoice number: 1234567 Bill: 3 Supply address: 20 Sample Street, Sample Ville, SAMPLEYour electricity and gas bill13 March – 30 September 2013 (201 days)

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The important information to help you keep track of your bills.

Use your handy Tariff Comparison Rates to compare like for like tariffs with other suppliers and make sure you’re getting the best deal.

And all the details on your tariff. You can use these to compare your tariff with others and also see how your energy usage compares to the average consumer.

This is your account balance before your bill. And below you’ll see any payments, credits or charges made to your account which explains how we got there.

A breakdown of your meter readings, how much energy you’ve used and how we’ve calculated this bill.

When you’ve been with us for over a year, you’ll be able to compare your current usage against last year’s.

How much is now due and how you can pay this.

2 Your energy bill explained Your energy bill explained 3

Everything else

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All the information you need to manage your account, get in touch with us and how to stay safe at home.

And if you’re not happy, how to let us know.

Say goodbye to billsand hello to statements

No one likes receiving a bill but if you switch to Direct Debit, you’ll receive quarterly statements instead and you’ll never have to worry about paying a bill on time again.

With predictable payments and peace of mind, you’ll make real savings every month.

So what are you waiting for? Set up your Direct Debit now.

Online at sparkenergy.co.uk

By calling us on 0345 130 8703

4 Your energy bill explained

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Ettrick Riverside, Dunsdale Road, Selkirk TD7 5EB

Email ussupport@sparkenergy.co.uk

Call us0345 034 74748am–8pm weekdays9am–2pm Saturdays

Live chatwww.sparkenergy.co.uk

Say helloFacebook and Twitter – @SparkEnergyUK

Save time, visit www.sparkenergy.co.ukManage your account Give meter readings

Get your bills Tell us if you’re moving

Make a payment And handy live chat too

If you’d like to talk, our call centre is UK-based and you’ll find us on Facebook and Twitter too.