Your Customer Experience Excellence and Innovation Partner...ZEUOR Omni-Channel Customer Experience...
Transcript of Your Customer Experience Excellence and Innovation Partner...ZEUOR Omni-Channel Customer Experience...
Your Customer ExperienceExcellence and Innovation Partner
ZEUOROmni-Channel Customer Experience
and Excellence Solutions
ZEUOR CXS
Over the years, technology has revolutionized our worldand daily lives and daily lives ,it's created amazing tools and resources
putting useful information at our fingertips. at ZEUOR we develop and utilize technology to serve your business and customers' needs by focusing on manufacturing and developing customers’ experience solutions to draw and automate customer journey within service areas and digital space, personalize engagement with brand and deliver
them the right message at the right time.Considering the key element is real data at every organization our solutions grant specific and accurate data assisting businesses to take short-term deci-sion and plan long-term strategies that increase ROI and decrease expenses.
Glarus(Queue Management System)
GraviaDigital Signage System
MagnoCustomer Feedback System
Self-ServiceKIOSK
ZEUOROmni-Channel Customer Experience
and Excellence Solutions
Utilize and automate physical and digital customerjourney within service areas and digital space
Outstanding Support and Trusted Certified Partners
High quality European industrial designed products
Creative engineers and Data Scientists
Monitor Branches,
Services and Employees
KPI
Centralized, Configuration, Reporting and
Web-based central management
software
Increase Customer
Satisfaction Reducing service time and
increasing branch performance
Integrateble and
customizable solution
Predict branch
performance
Multi Languages supported solution
We utilize technology and build our AI,
"based on your business activity and collected data"
Data and system security are a major element in our system and we build it depending on highest
standards.
Get intelligentand foreseeable data
Target customerswhen they are
at the rightpurchasing mode
Increase ROIand Decrease Expenses
Automate and digitizethe journey
Customer's active areawithin service branch
Virtual TicketingGLARUS ticketing& self service
Gravia
Glarus Service
WI-Fi engagement
MAGNO
Glitt CX Space
Branch A Branch B Branch.X
Self-serviceKIOSK
Glarus(Queue Management System)
Way beyond a traditional queue system, our engineers and developers designed a unique system smoothing customer journey from before reaching the service branch with our mobile application / website ticketing system and optional data collec-tion to the end with ourMagno Customer feedback solution .
For people who still prefer printed tickets, they can visit the nearest branch and get a ticket from our self-service Multi-languages KIOSK.All tickets can get optional empowered calling (priority calling).
Considering the importance of increasing branch ROI and customer engagement, we developed our wifi landing page which allows optionally WIFI connected customers to book a ticket and scan the printed QR code on their tickets to get current details about servicing process, also they can get entertained with challenging entertainment packages offer-
ing the opportunity to be served sooner or get awarded.
Our waiting area screens and service counters screens will informcustomers about their turn by displaying the called customer number andannouncing it using our multi-language system, which guides customers to the right serving place.
The system with the combination of hardware and web-based or nativesoftware helps employees to deal with the waiting customers in queue and get related data about him/her in advance
For more information please download our queue management system brochure fromzeuor.com or contact us at [email protected]
Solution Key FeaturesIncrease Customer satisfaction and reduce walkaways
Integrated solution with organization website, mobile app and other existing system platforms
Organize customers and deploy different priority calling scheme
Send the right message to the right audience at the right time of purchasing mood,and utilize waiting time to engage customers with our wifi landing page,
mobile application and digital signage screens.Easy deployment and supported platform to guarantee %100 system uptime
Centralized reporting and configuration web-based management software with different roles
UK designed hardware and multi languages software
GraviaOur concentration comes on helping organization departments, including
marketing and sales, by increasing brand visibility, delivering the rightmessage to the right people at the right time and attract customers within the
waiting area and also highlighting products that need to be sold more.
Digital Signage System
For more information please download our Digital Signage system brochure fromzeuor.com or contact us at [email protected]
Engaging Display designsand flexible content
Dynamic ContextualContent Updates
Stand aloneand integrated Solution
Central ManagementSoftware
RSS, Video, Imagesslide show ..etc
Helps to affect people decisionsat the time of purchasing.
Configurabletargeted audience
MagnoA must-have system for organizations of all sizes and across all industries .since the passive customers are the key element to improve the strategy of
serving process ZEUOR developed customer feedback customized andintegrable system enabling organizations to get the real data from
customers who interact with different touchpoints in your digital service area through our mobile application, website integration, and hardware feedback
devices inside the service center.
Customer Feedback System
For more information please download our feedback system brochure fromzeuor.com or contact us at [email protected]
Categorize CustomerFeedback
Get real data from real peoplewho actually took your service
Stand aloneand integrated Solution
Central ManagementSoftware
Automated, Aggregated,Analyzed
Configurable targetedaudience
SATISFIED
Happy customer
We are in a new digital era where customers’ demands are high digitalized and they want it anywhere and anytime.
ZEUOR contributed to it by offering a solution to reduce human interactions with services and convey it into digital ones, our offered self-service KIOSK is specially designed to match organizations’ needs and digitize future plans and services. We depend on understanding the requirements and analyzing
data to improve ROI, maintain 24/7 operations.
Self-Service KIOSK
For more information please download our self-service KIOSK brochure fromzeuor.com or contact us at [email protected]
Your Customer ExperienceExcellence and Innovation Partner