Your Buyers Have Shifted Have You?

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YOUR BUYERS HAVE SHIFTED, HAVE YOU?

Transcript of Your Buyers Have Shifted Have You?

YOUR BUYERS HAVE SHIFTED, HAVE YOU?

1. What has changed?....................3

2. Expectations………………...…............8

3. Impact……….……..………………….………13

Table of Contents

What has changed?

Worldwide, we conduct

131 billion searches per month

on the web

Source: Comscore, January 2010

THE BOTTOM

LINE: If Google

can’t find you,

neither will anyone

else

FACT: Google is

the new Yellow

Pages

IMPLICATION

Your online content

and capabilities can

drive customer

satisfaction and

ultimately drive more

revenue or break

your company

Expectations

B2B organizations doing business online

must address the growing demand for

“B2C-like” B2B eCommerce

experiences

Source: Forrester, 2012

Source: 2012 B2B E-Commerce Survey: Results and Trends

Percentage of

customers who

said real-time

catalogs were the

#1 tool they use to make

purchase decisions

B2B procurers who would

choose a supplier that

offers an online

ordering option

over an equal

supplier that

does not

Source: hybris, 2012 State of B2B E-Commerce

Why?

Impact

Not waiting on lengthy replies

Source: DGR, 2013

35%+ Percentage of buyers that said timeliness was the # 1 reason for selecting a supplier with online capabilities

Quotes are not lost

Send accurate RFQ quickly and easily

Receive RFQ content validation

Buyer and supplier visibility into RFQ

Comprehensive self service RFQ library

Accurate supplier response library

Instantaneous and accurate

responses

~40% Percentage of B2B procurers that perceived static, outdated catalogs to be the biggest drawback of ordering from suppliers

Source: Hybris, 2012 State of B2B E-Commerce

Quickly compare availability

72% Percentage of buyers that were alerted to products they were not aware of

Source: Hybris, 2012 State of B2B E-Commerce

of SALES go

to the vendor that

responds

FIRST

Source: InsideSales.com

35-50%

Wouldn’t your business benefit

by allowing your customers to

go to one convenient location

that showcases your inventory

and enables them to find what

they need in real-time and place

an order with you?

Sell faster,

more effectively

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