Leadership GPS:

Goals, People, Systems

Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009

Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020

• Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in the Americas, Europe, and Asia

• Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004, and Leaving Your Leadership Legacy in 2009

• Coming in 2011 – Leadership GPS®

• Offices in Raleigh, North Carolina and Atlanta, Georgia

A Few of Our Clients

Our Clients

Performance Today

Getting Back on CourseDriving sustainable business processes

Getting Back on CourseDriving sustainable business processes

Leadership GPS®

Leadership GPS®

• Are we winning or losing as an organization?

• Scorecards - Educate, Facilitate, and Motivate

• Creation of a common business language that drives connectivity, clarity, and consistency

• Creation and utilization of a scorecard process that makes the business visual and personal

• Non-negotiable operating systems built around how the scorecard will be deployed and sustained

Leadership GPS® – Goals

• Leadership team creates key business focus areas and a standard format - No more than 15 goals per scorecard - Performance is color coded, Red/Green - Visually projected in meeting room so that it sets the tone – Is the team winning or losing? Tone should be set within five seconds…

• All lower teams develop tactical scorecards to support the key business focus areas – Shared ownership for populating data

• Business scorecards are reviewed in every team meeting as a standard agenda item

• Team members utilize an action register to address scorecard performance issues – Red = Corrective Action Plan, Additionally 90 days of Green Performance warrants a scorecard metric review – Thermometer to Thermostat application

• Both Scorecards and Action Registers need to be integrated into a single electronic process thereby giving anyone visibility into a team’s performance at anytime.

• Scorecards and action registers audited by the senior leadership team twice per year for alignment and robustness

Leadership GPS® – Goals

BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization:ARE WE WINNING OR LOSING?

Connectivity ProcessA Business Scorecard System

Leadership GPS®

• What type of culture do you have today – Selective Engagement of Collective Accountability?

• Is Accountability within your organization just a conceptual conversation?

• Have the good intentions of leaders built cultures of accountability or dependency?

• Accountability must become personal and visible before it will ever become real

• How are you elevating the expectations of engagement across your team?

Leadership GPS® – People

ACTION REGISTER:

An accountability tool

designed to document

critical tasks,

ownership responsibilities,

and target dates.

ACTION REGISTER:

An accountability tool

designed to document

critical tasks,

ownership responsibilities,

and target dates.

ACTION OWNERTARGET

DATECOMPLETION

DATECOMMENTS

Leadership GPS® - PeopleExpectations of Engagement

HOW ARE YOU MOVING THE

BUSINESS FORWARD?

• Designed to be used in the following manner: Break the dumpster – Personal Action

Register – Tactical representation of empowerment

Meeting Effectiveness – Drives elevated expectations of engagement within meetings

Scorecard Effectiveness – Transforms metrics from a “Thermometer” view to a “Thermostat” view

Performance management – Provides data as a measurement of engagement

Leadership GPS® – People

Designed as a leadership tool to make accountability both visible and personal

“Breaking the Cycle of Dependency”

Personal Action Register

Leadership GPS®

NAME #of

Actions

Taken

# of

Actions

Completed

Value of

Actions to

the Business

Shane 7 7 3.0

Anna 0 0 0

Debra 2 0 0

Adam 4 4 1.0

Patricia 0 0 0

Gwen 5 3 3.0

John 0 0 0

Seth 1 0 0

Linda 8 3 2.8

Accountability Analysis

• What does this data tell the team leader?

• How should this data be used?

• Is this data conclusive?

Accountability Analysis

• What does this data tell the team leader?

• How should this data be used?

• Is this data conclusive?

Leadership GPS® - Systems

• What are the systems necessary to keep the organization moving forward regardless of the proximity, position, and powers of persuasion of the leader?

• Does your organization have a battle rhythm of communication?

• Does your organization understand the difference between advertising and communicating?

• Are your meetings the “Enabler of the Business” or are they viewed as an “In Addition to the Business?”

Leadership GPS® – Systems

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Leadership GPS® – Systems

• Show your leaders that through processes, not personalities, a greater degree of engagement can be attained

• Give your leaders a process to drive personal and visible accountability thereby creating greater resources for support

• Give your leaders a process to make communication meaningful and robust

• Give your leaders a process that lets them know if the organization is winning or losing

• Recognize those leaders who through their actions and behaviors who are building more leaders

Leadership GPS®