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A industrial exposure training Report on
FUNCTIONING OF A STARHOTEL PARK PREMIER (GURGAON)
(Induction Training Report)
SUBMITTED IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF THE DEGREE
BACHOLAR OF HOTEL MANAGEMENT (BHM &CT)
Submitted ByYOUGESH KUMAR NIRWAN
B.H.M.C.T Vth Semester
Submitted to
R.T.U
LORDS INSTITUTE OF HOTEL MANAGEMENT& CATERING
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TECHNOLOGY CHIKANI, ALWAR(RAJASTHAN) 2010 - 2011
ACKNOWLEDGMENT
I am extremely grateful to our respected H.O.D
Mr.PARDEEP LEHRI and the faculty guide Mr.
VINAY JHA for his valuable guidance and timely help.
I would also like to thank all the departments staff
of HOTEL PARK PREMIER, who helped me
during my project period by giving the necessary
information and documents.
Last but not the least, I express my sincere thanks to
all of them, who provided me with the data and helped
me in completion of this project.
Yougesh kumar nirwan
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Introduction of Hotel Industry:-
Hotel is defined by British law as A Shelter provided, he is inposition to pay for it andis in position to be received.
We all know the fact that people need accumulation, food and drink while
away from their home. As transport and social need take developed from
orient civilization through modern times. So the industry has responded to
meet those needs.
Towards the 18 century the number as the traveler is created more
rapidly through merchandised wagons as a form as transport and the use
of house carrying for the nobility. To eaten for this need, nature of house
as various design were constructed. These houses provide charge of
houses, accommodation, food and drink for travelers.
Hotel Industry and Tourism:-
Hotel are the vital and essential part of the tourism industry without an
adequatedevelopment as hotel resources all the national scenery, all the climatic
virtue and all
The sporting and recreational facilities will not able to sustain a good
volume of Tourist trade. Economically tourist bring foreign currency site
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our land as the spread, it here as paying for food, drinking water as the
goods in shop, it has its our sociology aspects. Conrad hot ties, as
American has stress the satisfaction. He gives in the knowledge that1
hotel development has made it massive for people to get know such
other is differentiated. Tourism promote in traditionally understood. Hotel
are the most important essential destination. It facilitates the country to
provide it wishes to build up tourism. In the promotion of tourism, tourism
is a recent phenomenon, if business travel is include in tourism as it is
business travel is included in tourism as it is some definition it is of
comparatively recent in nature or origin. Tourist is the necessary pre-
condition as tourism mechanization has made travel, position for a
significant portal population as the developed countries at least and thus
tourism has become a matter as a interest cancers to Government and
the Governed a life. Tourism in modern, sense has its presence
historically but it will be arranged that the difference between the 18
Century and earlier/ The more recent time is not merely a matter as
degree, but that the moral as 1850 for example difference structure, from
the world as 1750 in tourism as in everything.
Tourism needs variety and India with its most dimension and variety
after to energy class its visitors, something not sound creature from the
snake chromes the Histological from the system as sock dancers to big
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game hills. If has been slightly said, No hotels No Tourism the hotel
industry is so closely linked to the tourism that it is responsible for 50% as
the foreign exchange from tourism thus hotels make a contribution
towards tourism trade and enterprises.
2
Concept:-
The name Hotel was derived from a Latin word called
Hospitiums. The earlier hospitality involved accommodation these come
to be known as bins which booked after by in keeps.
In Britain these were called Entertainment House. As people
began mostly from place to place the hotel industry began growing. In
New York City Hotel was the first hotel to house an elevate thus the
trend changed from on ordinary husband establishment to a more
organized booking system.Present Trends:-
The trend is the industry in classification closely under the
basis of advancement in technology, marketing and sales, financial and
the development is food and cuisine trends. The hotel industry is now
concentrating as a segmentation as the market by contain certain types
as customers which focuses as settle that enter exclusively for them, the
concept as budget have is an upcoming one in India. The hotelier would
like to offer a reasonable amount of good facilities after condition price
and attention is a home way from home situation.
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Today the hotel includes is making a reasonable program in both public
and
private sectors. Independent chains are The Taj. The top has gives a
new look to the Hotel ring in India.
CONTENTS
INTRODUCTION OF HOSPITALITY INDUSTRY
PROFILE OF THE PLACE
PROFILE OF THE HOTEL
FACILITIES IN HOTEL
DEPARTMENT OF THE HOTEL
HOUSEKEEPING
FRONT OFFICE
F&B SERVICE
F&B PRODUCTION
PROBLEMS AND SUGGESTION
CONCLUSION
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PROFILE OF THE PLACE GURGAON
MODERN GURGAONNew Gurgaon is the modern part of Gurgaon. It hasmodern facilities and a planned infrastructure. OldGurgaon, on the other hand, has its ownaspirations. Gurgaon os riding high on residential,commercial and retail developments these days.Due to public-private sector partnership model in
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real estate development that has been the majoreforce behind Gurgaon emerging as the corporatecapital. It has developed morebecause of moreconnectivity options to the capital. The factremains that most of the people living there stillfrequent Delhi regularly for work. The growthprospect, increasing employment opportunities anda cleaner environment has propelled the growthforwards. Gurgaon with its location on NH8 closerto international airport, offering world-class newcommercial development, office destination,coporate hub, BPO companies, IT companies etc.
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It is Gurgaon that has initiated organized retail boom in
Delhi and NCR in the form of malls. Gurgaon boasts of over
half a dozen operational malls like MGF Metropolitan Mall,
MGF Plaza, Sahara Mall, DLF Mega Malls, Gold Souk.
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Gurgaon known as "City of Malls" is situated in National CapitalRegion, of India, to the South of New Delhi and to the west of
Faridabad. Gurgaon is one of the fastest developing districts in
Haryana.
Gurgaon City is 10 kms away from Indira Gandhi International
Airport, Delhi. With opening of flyovers on National Highway Number
8 time distance between Delhi and Gurgaon has been reduced. Delhi
Metro is coming up soon in Gurgaon.
Gurgaon has a large number of big and small size Industries, many
of which are ancillaries of Maruti Auto and other large companies. A
number of
Software companies have their offshore development centers here.Lately, many BPO/ Call Centres have been set up.
HUDA has set up about 27 urban estates out of which Sector 14 is the
most important sector of HUDA, Gurgaon.
History of GurgaonGurgaon district is situated in NCR of Delhi, the capital of India. It is just10 kms away from Indira Gandhi International Airport, Delhi. The districtderived its name from the name of Guru Dronacharya; the village wasgiven as gurudakshina to him by his students; the Pandavas and hence itcame to be known as Guru-gram, which in course of time got distorted to
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Gurgaon. Thus the district has been existence since the times ofMahabharata. The district is surrounded by Delhi & Rajasthan.
It is said that Yudhishtar, the eldest brother among the Pandavas, gavethis village to his guru, Dronacharya, whose tank still exists on the west
side of the Railway Road. Actual village "GURGAON" is about 1.5 km.away from Gurgaon town, where the temple of SHEETLA MATA, attractsdevotees in large numbers on every Monday and Tuesday.
During Akbar's reign, the district fell within the subas of Delhi and Agra,and comprised, wholly or partly, the sikars of Delhi, Rewari, Suhar Pahariand Tijara. With the decay of the Mughal empire, it remained in adisturbed state as a consequence of fighting between the neighboringchiefs till 1803 AD when most of it came under the British rule through theTreaty of Surji Arjungaon with Sindhia. The town was first occupied by the
cavalry unit posted to watch the army of Begum Samru of Sirdhana,whose principal cantonment was in the village Jharsa, 1.5 km. to thesouth-east of the town.
The civil offices were removed from Bharawas (tehsil Rewari) in 1821 AD,when the British frontier advanced through the acquisition of the Ajmerterritory.
The district was divided into parganas by Britishes, various parganaswere given to petty chiefs and granted as jagirs in lieu of military services
rendered by them. These jagirs were gradually resumed and came underthe direct management of the British; the last of the important changestook place in 1836 AD. There after, the district remained unchanged untilthe 1857 uprising. In 1858 AD It was transferred from the North WesternProvinces to Punjab. In 1861, the district was rearranged into five tehsilsGurgaon, F.P.Jhirka, Nuh, Palwal & Rewari.
In the composition of the District since the beginning of the 20th centuryvarious changes have occurred.
1901-1911: No change took place during this decade.
1911-1921: Ballabgarh was one of the three tehsils comprising the thenDelhi district. A part of this tehsil was transferred to the Gurgaon district in1912. This was formed into the new sixth Tehsils of the district with thesame name viz. Ballabhgarh.
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1921-1931: No changes occurred during this decade.
1931-1941: Minor changes occurred between Gurgaon district and UttarPradesh due to riverain action.
1941-51: Under the Provinces and States Order 1950, 9 villages of thedistrict including Shahjahanpur were transferred to Rajasthan, whereasthe district gained with merger of Pataudi State and the transfer of it of 2villages from Rajasthan and 78 villages from PEPSU.
1951-61:There was no change in the boundary of the district during thisdecade.
1961-71:There was no change in the boundary of the district during thisdecade.
1972- : Rewari Tehsil was excluded from the Gurgaon district andincluded in the Mahendergarh district.
1974-: Thirty four villages were excluded from Palwal Tehsil.
On 15th August, 1979 , Gurgaon district was further divided to form anew district Faridabad in which tehsils of Ballabgarh and Palwal, ofGurgaon District were
TOURIST PLACE IN GURGAON
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TOURIST PLACES
GURGAON (Tehsil Gurgaon)
The headquarters of the district of the same name, Gurgaontown, having an altitude of 229 meters, lies at a distance of 32km from Delhi on Delhi Bikaner railway in 28 28' 0" NorthLatitude and 77 01' 43" East Longitude. The town was firstoccupied by cavalry unit posted to watch the army of BegumSamru of Sirdhana, whose principal cantonment was at thevillage of Jharsa, 1.5 km to the south east of the town. Theprincipal buildings of interest include Cawn Sarai, NehruStadium and Kamla Nehru Park. About 1.0 km away from theGurgaon town is a village by the same name which is known farand wide for its temple of[SHEETLA MATA ](1 km from busstand) where a fair is held every Monday and Tuesday. MataSheetla known to be wife of Guru Dronacharya. Every yearduring the month of March and July, a fair is held. People fromevery part of nation visit to this religious temple. Administrationis provided all type of assistance to public/people in terms oftheir lodging,boarding, travelling arrangement.
Dhankot :
It lies 11 km west of Gurgaon on Gurgaon - Farrukhnagar Road.Tradition has it that milk was supplied from this place to GuruDronacharya and his pupils at Gurugram (Gurgaon). It is alsoidentified as Thullkottiha ( of the Buddhist literature) and wasvisited by Lord Buddha
http://gurgaon.nic.in/sheetla_mandir.htmhttp://gurgaon.nic.in/welcome.htmhttp://gurgaon.nic.in/sheetla_mandir.htm -
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Saiyad:
It lies 3 km west of Gurgaon on Gurgaon Dharampur road.
Traditionally, the site is believed to be the residential place of
Guru Dronacharya and his pupils. The site has yielded Painted
Grey Ware and late medieval remains.
Ata: It is situated 5 kms east of Sohna on Sohna Hathin road. Ithad been an important center of art and architecture in the timeof Gurjara-Pratiharas. Two beautiful icons-one representing UmaMaheshvara seated on Nandi of early medieval period and other
representing Adinath of medieval period.
Malab:
Situated 5 km south of Nuh on Gurgaon Alwar road, the villagecontains one of the highest mounds in the region. A coin ofKanishka, some coins of late Kushanas and a number of coins ofMuslim rulers have been found at the site.
Sanghel:
It is situated 13 km east south of Nuh on Nuh Hodal road. It isone the highest mounds in the district. It has yielded PaintedGrey Ware, early historic wares and late medieval remains.
Ujina:
It lies 10 km east of Nuh on Nuh Hodal road. The village isknown for its lake. The mound has yielded Painted Grey Wareand early historic wares. The stone sculptures located at the site
represent Varaha and Nrsimha of medieval period, and Lakshmiof late medieval period.
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Sheetala Devi Temple
This famous Hindu temple is located one and a half kilometers
in the suburbs of Gurgaon near a pond.
Sultanpur Lake Bird Sanctuary
Ten Km from Gurgaon and 42 km from Delhi, the place is a
haven for bird lovers. It is a find of Peter Jackson, the world
famous authority on bird
Sohna
This town having an altitude of 230 meters is situated on the
highway from Gurgaon to Alwar, 24 km from Gurgaon and 56
km from Delhi.
Damdama Lake
Gurgaon also boasts of another tourist attraction - the Damdama
Lake. Tourist facilities at the Lake include restaurant, bar and
motel wing.
Where to Stay (in & around Gurgaon):
http://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.html -
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The Main reputed places where one can stay are as below:
1.Shama Tourist Complex: Inside Gurgaon City(0.5 km fromBus Stand)2.Vatika Garden Retreat: Village Karanki (Sohna-
Balabhgarh Road, Gurgaon)3.The Plaza Solitaire: Delhi-Gurgaon Road, Sector-14,
Gurgaon4.The Bristol Hotel( 5 *): Adajacent to DLF Qutab EnclavePhase-I, Gurgaon5.Sohna Tourist Complex: About 25 km from Gurgaon
6.Saras Tourist Complex: (Damdama Lake), About 20 kmfrom Gurgaon7.The Radisson Hotel(5 *): Near Mahipal on Delhi-GurgaonRoad
Beside these some guest houses,lodges(near bus stand) andsome Dharmshalas are also situated in the city.
CINEMA HALL IN GURGAON
Dev Cinema
Mehrauli roadGurgaon - 122001Phone : 0124- 2322206
Centre)
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DT Cinema
DT Cinemas, DLF City Centre, Mehrauli Gurgaon roadGurgaon - 122001Phone : 0124-5014092, 011-26140000 (home delivery)
Jayanti Films Pvt. Ltd.
Plot No 200A Beverly Park-I Mehrauli Road Dlf CityGurgaon - 122001Phone : 0124- 2321921
Payal Cinema : Gurgaon
Sector-14 Cinema Plot
Gurgaon - 122001Phone : 0124- 2328458
PVR (Shara Mall): Gurgaon
MG RoadGurgaon - 122001
PVR (Shara Mall): Gurgaon
MG RoadGurgaon - 122001
HOSPITAL IN GURGAON
East West Medical Centre: GurgaonEast West Medical Centre711Sector 14, New Railway road,Gurgaon-122001, HaryanaPhone: +91-0124-2322556
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Jain hospital853,Sector14,Gurgaon-122001Phone: 0124 2328538, 0124 2324581
Paras Hospital
C-1,Sushant Lok-1, Sec-43
Ph- 1GurgaonPhone: 0124-4585574, 0124-4585581
Indraprastha Apollo Hospitals
168Sec-17 Gurgaon-122002
Phone: 0124-2343377
Vardhman Medicare Centre :
Vardhman Medicare Centre
239 Premashray Sheetla Mata Road Sector 5 Gurgaon 122001
Phone : 0124-2254110
Umkal Hospital And Heart Research Center : Gurgaon
Umkal Hospital And Heart Research Center
A-520 Sushant Lok-1 Gurgaon-122002
Phone : 0124-2385656-57, 2385075
Thukaral Hospital : Gurgaon
Thukaral Hospital
http://gurgaon-search.com/info/1050/thukaral-hospital-gurgaon/http://gurgaon-search.com/info/1050/thukaral-hospital-gurgaon/ -
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956;Sector-17, Gurgaon
Phone : 0124-2321322
Thakural Hospital : Gurgaon
Thakural Hospital
956 Sec-17 Gurgaon
Phone : 0124-2321322
Taneja Heart And Medical Center : GurgaonTaneja Heart And Medical Center
Near Geeta Bhawn, Gurgaon
Phone : 0124-2326726
Sidhesh Hospital : Gurgaon
Sidhesh Hospital
Saraswati Vihar Gurgaon
Phone : 0124-2350636
Shri Ram Memorial Hospital : Gurgaon
Shri Ram Memorial Hospital
Dlf Phase-II Mehrauli Gurgaon Rd Sikanderpur Gurgaon-122001
Phone : 0124-2561790
Sheetla Hospital : Gurgaon
http://gurgaon-search.com/info/1049/thakural-hospital-gurgaon-2/http://gurgaon-search.com/info/1048/taneja-heart-and-medical-center-gurgaon/http://gurgaon-search.com/info/1047/sidhesh-hospital-gurgaon-2/http://gurgaon-search.com/info/1046/shri-ram-memorial-hospital-gurgaon/http://gurgaon-search.com/info/1045/sheetla-hospital-gurgaon/http://gurgaon-search.com/info/1049/thakural-hospital-gurgaon-2/http://gurgaon-search.com/info/1048/taneja-heart-and-medical-center-gurgaon/http://gurgaon-search.com/info/1047/sidhesh-hospital-gurgaon-2/http://gurgaon-search.com/info/1046/shri-ram-memorial-hospital-gurgaon/http://gurgaon-search.com/info/1045/sheetla-hospital-gurgaon/ -
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Sheetla Hospital
D-225 Sushant Lock-I Gurgaon-122002
Phone : 0124-5041689
Sheetal Hospital : Gurgaon
Sheetal Hospital
New Railway Road Nr D S D College Gurgaon-122001
Phone : 0124-2321989
Sharma Hospital : Gurgaon
Sharma Hospital
47/5 Jacubpura Gurgaon-122001
Phone : 0124-2320944
Saraswati Hospital : GurgaonSaraswati Hospital
Delhi Road Gurgaon-122001
Phone : 0124-2320191, 2326191
Rama Hospital And Nursing Home : Gurgaon
Rama Hospital And Nursing Home
Model Town Gurgaon
Phone : 0124-2309761
http://gurgaon-search.com/info/1044/sheetal-hospital-gurgaon/http://gurgaon-search.com/info/1043/sharma-hospital-gurgaon/http://gurgaon-search.com/info/1042/saraswati-hospital-gurgaon-2/http://gurgaon-search.com/info/1041/rama-hospital-and-nursing-home-gurgaon-2/http://gurgaon-search.com/info/1044/sheetal-hospital-gurgaon/http://gurgaon-search.com/info/1043/sharma-hospital-gurgaon/http://gurgaon-search.com/info/1042/saraswati-hospital-gurgaon-2/http://gurgaon-search.com/info/1041/rama-hospital-and-nursing-home-gurgaon-2/ -
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Rama Hospital : Gurgaon
Rama Hospital
Khandsa Road, Gurgaon
Phone : 0124-2321014
Rajendera Hospital : Gurgaon
Rajendera Hospital
554+1/21 Om Nagar 35 Mile Stone B/H D A V School Gurgaon-122001
Phone : 0124-2334619
Pushpanjali Hospital : Gurgaon
Pushpanjali Hospital
John Hall Road Civil Lines Gurgaon-122001
Phone : 0124-2323052, 2320050
Private Hospital Pvt Ltd : Gurgaon
Private Hospital Pvt Ltd
L 22 Dlf Q E Phase II Gurgaon-122001
Phone : 0124-2353794
Prem Nath Hospital : Gurgaon
Prem Nath Hospital
Delhi Rd Gurgaon
Phone : 0124-2320641
http://gurgaon-search.com/info/1040/rama-hospital-gurgaon/http://gurgaon-search.com/info/1039/rajendera-hospital-gurgaon/http://gurgaon-search.com/info/1038/pushpanjali-hospital-gurgaon/http://gurgaon-search.com/info/1037/private-hospital-pvt-ltd-gurgaon/http://gurgaon-search.com/info/1036/prem-nath-hospital-gurgaon-2/http://gurgaon-search.com/info/1040/rama-hospital-gurgaon/http://gurgaon-search.com/info/1039/rajendera-hospital-gurgaon/http://gurgaon-search.com/info/1038/pushpanjali-hospital-gurgaon/http://gurgaon-search.com/info/1037/private-hospital-pvt-ltd-gurgaon/http://gurgaon-search.com/info/1036/prem-nath-hospital-gurgaon-2/ -
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Pariwal Hospital : Gurgaon
Pariwal Hospital
D.L.F, QE, Phase-11, Gurgaon
Phone : 0124-2327293
SHOPPING MALLS IN GURGAON
Galaxy mall
Galaxy tower Delhi,Jaipur highway Gurgaon-122001Phone: 0124-4112568
Sahara mall Mehrauli Gurgaon roadSector 28 Gurgaon 122001Phone: 0124-2387741
Gurgaon Central mall
C-15, old DLF, Sector-14Gurgaon.
MFG MetropolitanMG road Gurgaon-122001
http://gurgaon-search.com/info/1035/pariwal-hospital-gurgaon/http://gurgaon-search.com/info/1035/pariwal-hospital-gurgaon/ -
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DLF mallPhase-1 sector 56 road DLF CityGurgaon.
List of malls in Gurgaon
Ambi Mall (NH8)
DLF City Centre
DLF Mega mall
DLF Grand mall
Sahara mall
Gold Souk mall (Speciality mall)
MGF Mega City mall
Omaxe Plaza (SRS),Sohna Road
The Plaza (Speciality mall)
The Landmark Mall
JMD Regent Plaza
Ansals Plaza
Senior Mall
http://www.gurgaonshoppingmalls.com/ambi-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-city-center-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-mega-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-grand-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/sahara-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/gold-souk-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/mgf-mega-city-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/omaxe-plaza-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/ambi-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-city-center-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-mega-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-grand-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/sahara-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/gold-souk-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/mgf-mega-city-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/omaxe-plaza-mall-gurgaon.php -
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BANKS IN GURGAONUTI Bank : Gurgaon
UTI Bank
SCO-13, Sector 14, Gurgaon-122001
Phone : 0124-2339019, 2339020
Union Bank of India : Gurgaon
Union Bank of India
SSI Branch, SCO-14, Sector 14, Gurgaon
http://gurgaon-search.com/info/71/union-bank-of-india-gurgaon-2/http://gurgaon-search.com/info/72/union-bank-of-india-gurgaon/http://gurgaon-search.com/info/71/union-bank-of-india-gurgaon-2/http://gurgaon-search.com/info/72/union-bank-of-india-gurgaon/ -
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The Hongkong and Shanghai Banking Corporation :
Gurgaon
The Hongkong and Shanghai Banking Corporation
DLF Central Arcade, Mehrauli Road, Gurgaon
Phone : 0124-2359784/ 87
Syndicate Bank : Gurgaon
Syndicate Bank
Bhanu Complex Mehrauli Road Gurgaon-122001
Phone : 0124-2348733
Vijaya Bank : Gurgaon
Vijaya Bank
Near Payal Theatre, Sec-14, Gurgaon
Phone : 0124-2324718
State Bank Staff College : Gurgaon
State Bank Staff College
Plot 77 Sector 18 Gurgaon-122001
Phone : 0124-2342171
State Bank of Patiala : Gurgaon
State Bank of Patiala
New Rly. Road, Gurgaon
http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/69/syndicate-bank-gurgaon-2/http://gurgaon-search.com/info/66/state-bank-of-patiala-gurgaon-2/http://gurgaon-search.com/info/68/state-bank-staff-college-gurgaon-2/http://gurgaon-search.com/info/67/state-bank-of-patiala-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/69/syndicate-bank-gurgaon-2/http://gurgaon-search.com/info/66/state-bank-of-patiala-gurgaon-2/http://gurgaon-search.com/info/68/state-bank-staff-college-gurgaon-2/http://gurgaon-search.com/info/67/state-bank-of-patiala-gurgaon/ -
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Phone : 0124-2320227
State Bank of Hyderabad : Gurgaon
State Bank of Hyderabad
SCF 95, Sector 14, Gurgaon
Sahara India Ranking Ltd : Gurgaon
Sahara India Ranking Ltd
972/18 Abhav Raman And Co Civil Lines Gurgaon-122001Phone : 0124-2330912
National Bank Ltd : Gurgaon
National Bank Ltd
Delhi Jaipur By Pass Chander Nagar Gurgaon-122001
Phone : 0124-2302184
Lord Krishna Bank Ltd : Gurgaon
Lord Krishna Bank Ltd
Gf-2 Tower-4 Global Business Park M G Road Gurgaon-122002
Phone : 0124-2389531
Karur Vyase Bank Ltd : Gurgaon
Karur Vyase Bank Ltd
Payal Cinema Complex Sector 14 Gurgaon-122001
http://gurgaon-search.com/info/65/state-bank-of-hyderabad-gurgaon/http://gurgaon-search.com/info/64/sahara-india-ranking-ltd-gurgaon/http://gurgaon-search.com/info/63/national-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/62/lord-krishna-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/61/karur-vyase-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/65/state-bank-of-hyderabad-gurgaon/http://gurgaon-search.com/info/64/sahara-india-ranking-ltd-gurgaon/http://gurgaon-search.com/info/63/national-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/62/lord-krishna-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/61/karur-vyase-bank-ltd-gurgaon-2/ -
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Phone : 0124-2333099
Karnataka Bank Ltd : Gurgaon
Karnataka Bank Ltd
Near Nirulas, Sector 14 Gurgaon-122001
Phone : 0124-2303088
ICICI Capital Services Limited : Gurgaon
ICICI Capital Services LimitedSco 18 Sector-14 Gurgaon
Phone : 0124-2335212
ICICI Banking Corporation
ICICI Banking Corporation
Plot No. 81, HUDA Shopping Centre, Sec-14, Gurgaon-122001
Phone : 0124-2305044, 2305047
HDFC Bank : Gurgaon
HDFC Bank
Shopping Mall, Arjun Marg,DLF Phase I Gurgaon
Phone : 0124-2358802, 2358802, 2358804
Hdel Bank Ltd : Gurgaon
Hdel Bank Ltd
http://gurgaon-search.com/info/60/karnataka-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/59/icici-capital-services-limited-gurgaon/http://gurgaon-search.com/info/58/icici-banking-corporation/http://gurgaon-search.com/info/57/hdfc-bank-gurgaon-2/http://gurgaon-search.com/info/56/hdel-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/60/karnataka-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/59/icici-capital-services-limited-gurgaon/http://gurgaon-search.com/info/58/icici-banking-corporation/http://gurgaon-search.com/info/57/hdfc-bank-gurgaon-2/http://gurgaon-search.com/info/56/hdel-bank-ltd-gurgaon-2/ -
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Sector 14 Gurgaon-122001
Phone : 0124-2336153
Corporation Bank : Gurgaon
Corporation Bank
750, Ground Floor, Sec-14, Gurgaon
Canara Bank : Gurgaon
Canara BankOld Railway Road Gurgaon-122001
Phone : 0124-2327963
Allahabad Bank : Gurgaon
Allahabad Bank
Near Jay Cinema, Railway Road, Gurgaon
Phone : 0124-2334590
Some other banks are
1) Axis bank
2) United bank of India
3) State bank of Patiala
4) Uti bank
5) ICICI bank
http://gurgaon-search.com/info/55/corporation-bank-gurgaon/http://gurgaon-search.com/info/54/canara-bank-gurgaon-2/http://gurgaon-search.com/info/53/allahabad-bank-gurgaon/http://gurgaon-search.com/info/55/corporation-bank-gurgaon/http://gurgaon-search.com/info/54/canara-bank-gurgaon-2/http://gurgaon-search.com/info/53/allahabad-bank-gurgaon/ -
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6) Union bank of India
7) Canara bank
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PARK PREMIER A UNIT OFPUNIHANI INTERNATIONAL
Guests at the Park Premier Hotel Gurgaon are treated to luxuryaccommodation through the hotel's spacious and well-appointed rooms.Each room is fitted with modern amenities including internet access anda well-stocked mini bar. The Park Premiere also has a full-servicebusiness centre, extensive banqueting facilities and equipped meetingand conference rooms to accommodate corporate functions and socialgatherings.
One of the most elegantly designed Four Star hotels in Gurgaon; ParkPremier brings a unique opportunity of experiencing a ristocratic lifestyle
with a taste of majestic ambience. Park Premier, a unit of Punihani
International, has been classified among the most alluring luxury hotels
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in Gurgaon for its snug accommodation, modernistic dcor, courteous
staff, and mouth watering.
The hotel is Located in The Millennium City Centre Gurgaon
(Sector-29) and close to The Expressway (NH-8) as well as
proximity to Signature Towers, Unitech Business Parkand
Unitech Trade Centre. It is 15km from IGI Airport and 35km
from Railway.
The millennium City centre of gurgaon (sector 29) and closeto the expressway (NH-8) as well as close proximity tosignatureTower unitech Business park and unitech trade centre.
Park Premier Hotel
353-357, Sector-29Gurgaon-122001, Haryana.
Tel:+ 91 124 4604600/308000Fax: +91 124 4604666/4604604
E-mail: [email protected]: www.parkpremierhotels.com
mailto:[email protected]://www.parkpremierhotels.com/mailto:[email protected]://www.parkpremierhotels.com/ -
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DUTY ROASTER
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From To Assign
department
Shift timing
1/03/10 29/03/2010 Housekeeping 1:00pm-10:00pm
30/03/10 24/04/10 Housekeeping
7:00am-
4:30pm
25/04/10 30/04/10 F&B service 8:00am-1:00pm
01/05/10 030/06/10 F&B service 8:00am-
1:00pm
02/07/10 01/08/10 Front office 9:00am-
7:00pm
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PIONEERS
Mr. Kulbir Singh Punihani
Mr. Tarlok Singh PunihaniMr. Narinder Singh PunihaniMr Amarjeet Singh Punihani
INTERIOR DESIGNERMr. Jaskaran Singh C/O Fab Interior
THE MANAGEMENT
G.M Mr. Dipinder G. Benjamin
E.A.M Mr. V.P.Singh
G.M. Sales Ms. Nandita
DGM H.R & Admin. Mr. R.L.Sharma
Front Office Manager Mr. Prashant Sharma
F&B Manager Mr.
Exe. Chef Mr. Basant kumar
Chief Engg. Mr. Manish Narang
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Exe. H/K Mr. Devendra Prasad
Mgr. Pur. & Store Mr. Vijay gupta
Manager Security Mr. Vinod kumar malik
Manager Finance Mr. R.K. Sharma
Manager Systems Mr. Vinay Dubey
FACILTY AT THE HOTEL PARK PREMIER
1) Rooms Facilities
2) Swimming pool
3) F&B Facilities
i) Down Town Caf
ii) 29th Grill
iii) Bar
iv) Banquet
4) Business Center
5) Airport Desk
6) Conference Facilities
i) Ornate-I
ii) Ornate-II
iii) Onyx-I
iv) Onyx-IIv) Onyx-III
7) Room service
8) Health club
9) Oxye spa
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10) Out sourced services
11) Apex fleet management
12) Information Technology
13) Events
1) Rooms Facilities
The two towers of the hotel have 94 elegantly designed rooms
with three categories.
1) Deluxe Room 48 (22 Twin & 26 Queen size)
2) Premier Room -32 (16 Queen size &8 Twins)3) Executive Room 14 (Queen Size)
SMOOKING FLOORS - 5th & 6th (40 Rooms) 16
Deluxe rooms, 16 Premier rooms & 8 Executive rooms.
Physically challenged room : 01 (Room No : 114)
The two towers of the hotel have 94 elegantly designed rooms
with three categories. The 46 rooms are coming soon.
Room Features
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Capacity : 70,000 lts.
Size : 610 Sq. ft
Depth : 3.4 4.7 ft
Deck area : 380 sq. ft
Changing room - Gents & Ladies on the deck level.
Froom high speed internet access to quit meeting places, Park Premier is
Equipped with all the modern technology you need to get your job dome while
you are on tour.
Facilities:
. Internet access
. Facimile
. Xerox
. Printing & scanning
. Telephone calls
OXYE SPATIMING : 0600 hrs 2000 hrs
Gents spa 396 sq.ft
Ladies spa 350 sq.ft
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Massage : Prior appointment required.
1) Classical Swedish
2) Aromatherapy
3) Scrub massage4) Ayurvedic massage
5) Hand and foot reflexogy
6) Head & neck massage
7) Steam
OUTSOURCED SERVICES
SECURITY Galaxy security servicesHousekeeping Technomen
Travel Desk Apex Fleet Management
APEX FLEX MANAGEMENT
CARS :Honda city
Toyota innova
Ford ikon
Other luxury cars can be arranged upon request.
Airport transfers, local runs, outstation tour can be organized as per the
requirement.
LAUNDRY :
We have an in house laundry facility equipped with the latest machineryimported from Italy. Only Johnson & Diversey products are used.
F&B SERVICE
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1)DOWN TOWN CAF (COFFEE-SHOP)
The elegantly 24 x7 Coffee shop offers a wide variety of menu
including European, American and Buffet for all the meals. Seating capacity 65
cover. It provide 24hours service.
2)29th THE GRILL
The grill offers guests a distinctive dinning experience where guest can
savior grilled meats, chicken BBQ and smoky grilled platters of seafood. Also
wines from finest vineyards of the world are served. It provide unlimited wine.
Seating capacity 29 Covers.
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3)BAR LOUNGEBar Lounge situated at lobby level offers a wide selection of Apritifs,
Sprits and specially crafted cocktails along with a fine selection of scotch, Single
Malt, Irish& Bourbon Whiskeys.
Seating capacity 30 Cover.
3) BANQUET Banquet hall can
accommodate 300 person when fully open. When required the hall can be divided
into three separate sound proof hall.
4) BUSINESS CENTER
With From high-speed Internet access to quiet
meeting places and includes secretarial services.
5)AIRPORT DESK It is the responsibility of airport representative to ensure that the guest does
not have any type of problem at the airport.
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6) CONFERENCE FACILITES
With a Seating capacity of 20 200, is fully equipped with Wi/Finet access, video conferencing facilities LCD projecter withscreen, white board.
i)Ornate-I
With a seating capacity of 25-30 pax is fully equipped with Wi/Fi netaccess, Video Conferencing facility, LCD projector with screen, white board.
Hall size 1059sqrft..
ii) Onex- 1
Seating capacity of 80-100 pax (Theatre style) . Hall size 1813 sqrft.
iii) Onyx-II
Seating capacity of 25-30. (cluster style) Hall size 900 sqrft.IV)Onyx-III
Seating capacity of 20-25. (cluster style) Hall size : 936 sqrft.
v)Onyx-IV
Seating capacity of 35-40. (U shape) . Hall size : 980 sqrft.
Onyx size (1,2&3) 3649 sq.ft
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INFORMATION TECHNOLOGY
1)Telephone Exchange Alcatel Omni Office
2) Incoming lines - 60
3) Outgoing lines 60
4) PRI Lines (Primary rate interfaces) 02
5)Wi Fi Air link, Banglore
6)Internet speed 1 mbps
7) Guest room telephone Bittel
EVENTS
CAR RALLY 2009
FOOD FESTIVALS Chinese, French, Italian, Lebnesse, Mexican
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There are Following Four Department in the Hotels:
HOUSEKEEPING
This department in a hotel is responsible for the cleanliness,
maintenance and aesthetic upkeep of the hotel. The role of housekeeping is to
keep a clean, comfortable and safe house. To make a room appealing to a guest is
the task of housekeeping which has to ensure the basic human needs of comfort
and security. The housekeeping department makes in giving a guest a desirable
room has a direct bearing on the guest experience in a hotel.
Executive Housekeeper
He is responsible and accountable for the total cleanliness, maintenance
and aesthetic upkeep of the hotel.
Assistant Housekeeper
He manages the resource given by the executive housekeeper to
achieve the common objectives of cleanliness, maintenance and attractiveness ina given shift.
Uniform Room Supervisor
He is responsible for providing clean serviceable uniform to the staff
of the hotel.
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Uniform Room attendants
Room attendant who actually do the issue of uniforms while receiving
soiled ones for onward transmission to the laundry.
Helpers
They do the physical work as transporting, counting and bundling of
uniforms and linen.
Linen Room Supervisor
He is responsible for the acquisition, storage, issue and cleanliness of
linen in its various forms.
Linen Room Attendant
Assist the supervisor by actually issuing linen and filling such records as
necessary.
Floor SupervisorHe is responsible for the cleanliness, maintenance and attractiveness of
the guest floors attached to her in a shift. He scope encompasses guest rooms,
corridors, staircases, floor pantries of the allotted floor.
Public Area Supervisor
He is responsible for the cleanliness, maintenance and attractiveness of
all public areas which include restaurants, bars, banquet, gardens, administrative
offices and car park areas.
Room Attendant
They do the actual cleaning of guest rooms and bathrooms allotted to
them.
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Houseman
Their job would include heavy duty vacuuming, shifting of furniture, cleaning
of window panes, mopping, sweeping, etc.
Head Houseman He supervises the work allotted to housemen especially those in public
areas. He would deputies on behalf of the public area supervisor especially at
night.
Desk Control Supervisor
The housekeeping desk must be manned 24 hours as guest and staff will
contact this desk transmit information concerning housekeeping. It is the desk
control supervisor who co-ordinates with the front office for information on
departure rooms and handing over cleared rooms.
Cloak Room Attendants
He is responsible for the cleanliness, maintenance and service in
public area guest toilets.
Night SupervisorHe is able to handle any aspect of housekeeping at night including desk
control operations, issue of linen and uniform in an emergency etc,
Horticulturist
Horticulturist who maintain the gardens of the hotel as well as supply
flowers from the gardens for interior arrangement.
Head GardenerHe supervises the brigade of gardeners in maintaining hotel gardens and
keeping them contemporary each season.
Gardeners
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He does the actual digging, planting, watering, etc. of gardens on a day-to
day basis.
IN THE HOTEL PARK PREMIER
There are following section in the hotel Park Premier:
Desk Control Room
There is the main communication centre of housekeeping. It receive all
information and sent out all concerning the department. It store all articles of
guest that are lost and may be claimed later.
Uniform/Linen Room/Tailor
There is the room where current linen and uniform are stored for issue and
receipt. There is also a tailor who attend to the stitching and mending work of
linen and uniform.
Floor Pantries
There is in each guest floor must have a floor pantry to keep a supply of
linen. Guest supplies and cleaning supplies for the floor.
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FRONT OFFICE
It is the main department of the hotel. The front office in a hotel is the
department responsible for the sale of hotel rooms through systematic methods
for reservation, followed by registration.
This term given to entire front desk and personnel working in thedesks who are involved with the duties and responsibilities in the sale of the guest
rooms and providing efficient services to the guests during their entire guest
cycle consisting of pre-arrival, arrival, occupancy and departure.
Front office generates two third of the revenue earned by a hotel from
the sale of the guestroom
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FRONT OFFICE MANAGER
Front office manager is responsible for operations or
functions on front desk. He schedules the front office staff, supervise workloads
during shifts, and resolve guest problems quickly, efficiently, and courteously.
ASSISTANT FRONT OFFICE MANAGER
Assistant Front Office manager takes care of all responsibilities of front office
manager in the absence of front office manager.
FRONT OFFICE SUPERVISOR
Front office supervisor supervise all functions at front office
and make them continuous effectively.
NIGHT AUDITOR
Night auditor checks front office accounting records for accuracy ,
tracks room revenue occupancy percentage etc. prepare a summary of cash,
check, and credit and activities. Post room charges, room taxes to guest accounts.
CONCIERGE
Information assistant or concierge assist the guest; provide
information about in-hotel or off-hotel premises attractions, facilities, services, or
activities.
ACTIVITIES AT FRONT OFFICE IN THE HOTEL PARK
PREMIER
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RECEPTION
Reception is the first view of the hotel. Receptionist assists
the guest. On reception a guest get information about the hotel.
CHECK - IN PROCEDURE AT RECEPTIONCheck-in is normally required in order to obtain a room key and
provide a credit card guarantee to coverpotential costs such as Room
Service for the duration of the stay.
C FROM
C form is prepared by recption staff which include
detail about the foreignerlike passprt detail, nationality, date of issue of passport
and expiry date.CHECK OUT PROCEDURE
Check out procedure is used when guest leave the hotel after paying the bill.
http://en.wikipedia.org/wiki/Key_(lock)http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Room_Servicehttp://en.wikipedia.org/wiki/Room_Servicehttp://www.google.com/imgres?imgurl=http://www.cartoonstock.com/lowres/mba0176l.jpg&imgrefurl=http://www.cartoonstock.com/directory/H/Hotel_bill_gifts.asp&h=400&w=373&sz=52&tbnid=2pFCS6DkN0YJ::&tbnh=124&tbnw=116&prev=/images%3Fq%3Dcheck%2Bout%2Bfrom%2Bhotel%2Bpictures&hl=en&usg=__oDrds-vZ_ovWunoyGhRpNMmKuQY=&sa=X&oi=image_result&resnum=2&ct=image&cd=1http://en.wikipedia.org/wiki/Key_(lock)http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Room_Servicehttp://en.wikipedia.org/wiki/Room_Service -
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In the check-out procedure guest gives feedback to hotel which is very necessary.
ARRIVAL AND DEPARTURE REGISTERThis register is a format of record and control on all the
arrivals and departures. it include information:-
Date of Arrival
Name of Guest
Room Number
Number of Pax
Date of Departure
Name of Guest
Passport details in the case of Foreigner
Next Destination
Came From etc.
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RESERVATION
Reservation section in the Front office is the nervecentre of the department where all requests of reservation are receivedand
processed.
MODES OF REQUESTS
Letters
FaxesTelex
Internet
Telephones
Personally
SOURCES OF RESERVATION
Airlines
Wholesale tour operators
Travel agents
Companies and corporate
houses etc.
BILLING METHODS
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i. CHEQUE To pay the bill by chequeis a way to pay the bill.
ii. CASHguest pays the bill by cashpayment.
iii. CREDITGuest pay bill by credit card.
FOOD & BEVERAGE SERVICE
Restaurant do have stale of the art kitchens in their premises, Where
food items are prepared, following a fixed menu to serve the customers. Most
restaurant are also equipped with infrastructure facilities, table settings, dining
halls of various sizes to cater to needs of small gatherings to grandiose banquet to
suit customer demands and all above.
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A restaurant is a commercial outfit which specializes in the preparation
of quality food and to serve them to satisfy the customers demands.
Their motto is Customers are our assets and satisfied customers are our
source of wealth.
TYPE OF MENU
There are different type of menu are:
A La CARTE
In an A La Carte menu there is a wide choice of dishes and each item is
priced individually. More service skill is required and a lot of equipment is
needed. This menu is planned according to time, season and climate. The food is
kept in a semi prepared form and cooking is done as and when the order is
received, the portion size is large. This type of menu is very popular.
CYCLIC MENU In case of a cyclic menu, the menu are repeated in a weekly or monthly
basis. While planning it the seasonal availability and price or kept in mind.
TABLE THE HOTE
There is no choice or limited choice available. The guests had to pay for alldishes whether he has consumed a particular dish or not.
PARTIALLY SELECTIVE
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This is a combination of Table D Hote and A La Carte Menu, the choice
being limited.
TYPES OF SERVICE
ENGLISH SERVICE
This service is also known as Silver service. The waiter brings plates and
dishes to the sideboard, place a plate before each guest at his own cover presents
the main dish to the host or guests and then passes round the table serving each
customer.
FRENCH SERVICE
The fundamental element of French service is that it gives is that it gives
guests, the opportunity to help themselves to the dishes.
AMERICAN SERVICE
The American service invokes pre-plating and the pre-setting of tables with
silver needed throughout the meal. Plated food is brought by waiter from the
kitchen on a tray which is then placed before the guests.
PLATE SERVICE
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This kind of service is used in canteens, many boarding housed and
restaurants where silver service cannot be given. Service is much faster and calls
for fewer staff.
ACTIVITIES AT F&B SERVICE DEPARTMENT
*Before guest arrival
*During guest
*After guest departure
*Before guest arrival
1) Mise-en-place
2) Mise-en-scene
3) Set up the table &napkin folded4) Guests reservation
5) Re-check staff uniform
1) Mise-en-place (service preparation)
Mise-en place the French term means to putting in place is
attributed to the preparation of a work place of a work place for ultimate
smooth service. It is generally used in every hotel before service.
Mise-en-place involves:
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Side stations should be stacked with sufficient covers for resetting the
restaurant after the first sitting is over.
Cruet sets should be cleaned and filled on a daily basis.
Sauce bottles should be filled and the necks and tops of the bottles
wiped clean.
Butter, condiments and accompaniments for service should kept ready
for use when needed.
2) Mise-en-scene
It means to prepare the environment of the outlet before service in
order to make it pleasant, comfortable, safe and hygienic.
It consider following steps:
Carpets are well brushed or hovered.
All tables and chairs are serviceable.
Table lights or other sales material are presentable.
Exchange dirty linen for fresh linen.
Table cloths and mats are laid on the tables
Replace wilted flowerswith fresh flowers.
*During Guest
Greet the guest
Re-check guest reservation
Lead to the guest table
Pull the chair
Present the menu
Take F&B order
Send captain order to kitchen/bar
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Serve food
Check guest satisfaction
Collect the emptied plate/glass/bowls
Check the bill when guest ask for it
Present the bill
Collect the bill process cashiering or credit or voucher
Thanks to the guest
Pull the chair when guest leave
Escort guest to the entrance door
Farewell to the guest
3) After guest departure
Clear and clean the table
Clear and clean the room furniture
Reset the table by function
BILLING METHODS
1) payment by cheque
2) prepaid
customer purchases tickets or card in advance, either for
specific value.
3) Voucher
Customer has credit issued by third party for either specific
meal or specific value.
4) Payment by credit card
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5) Payment by cash
F&B PRODUCTION
A production function describes a mapping from quantities of input to
quantity of an output as generated by a production process.
MISE-EN-PLACE
Washing
Vegetables and fruits are washed in cold water before any
preparation.
Peeling
Skin of vegetables or fruits is either peeled or scraped.
Paring
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Paring is removing the surface layer in circular motion by
pressure of a knife edge all round the object.
Cutting
To cut the fruits and vegetables by knife.
Mirepoix
Coarsely cut root vegetables.
Mincing
Cutting into very fine pieces.e.g. mutton, onions.
Meringue
Whipped egg white and sugar.
Mandolin
A kitchen utensil to cut vegetables and fruits to various shapes
and sizes.
Shredding
Cutting into long narrow pieces by means of a shredder or knife.
Slicing
Cutting into thin pieces, but not so fine as shredding
Making a slit in the middle lengthwise.
Slitting
Reducing to small particles by rubbing on a rough surface as
grating lemon peels, cheese.
Grating
Reducing to small fragments by crushing, as in grinding spices.
Mashing
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Mashing is a method of breaking up of soft food with pressure
with a potato masher or with a fork.
Pureeing
Food is strained and a mouli should be used.
Pressing
Separating liquid portions from solids by weights or mechanical
pressure, as in making cider from apples
Sieving
Passing through a fine wire mesh to remove impurities.
Refining
Freeing any material from impurities as in refining cane sugar
Skimming
Removing a floating layer by passing a utensils under it as in
skimming cream from milk.
Rendering
Separating fat from connective tissues by heat as in renderinglard.
Filtration
Separating solids from liquid through fine meshed materials as in
filtering juice for jelly.
Flavouring
A bundle of herbs and vegetables to impart flavour to stock and
sauce is bouquet.
Folding
Folding method applies combining different ingredients
Flotation
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Separating on the basis of difference in specific gravity as in the
elimination of the over mature peas in a batch.
COMBINING AND MIXING IN THE PREPARTION
Beating
Mixing materials briskly, lifting and dropping them with an appropriate
tools.
Blending
Mixing two or more ingredients thoroughly.
Cutting
Usually the incorporation of fat in flour and other sifted dry ingredients
with a knife a method which produces relatively.
Creaming
Softening fat by friction with a spoon usually followed by gradual
incorporation of sugar as in cake making.
Folding
Mixing materials with palate knife or wooden spoon by a careful lifting
and dropping motion as in folding whipped egg whites into a cake mixture.
Kneading
Manipulating by alternating pressure with folding and stretching as in
kneading bread dough.
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Marinating
Coating the surface of food materials a marinade, which is usually a
mixture of oil and acid as in marinating.
Sealing
Sauting or pre cooking roast, to develop colour and flavour.
Stirring
Mixing materials with an appropriate tool, such as a spoon by a circular
motion.
Whipping
Rapid beating with a wire eggbeater or mechanical beater usually to
incorporate air.
Whisking
Whisking is done when a mixture needs a lot or air, items need to be mixed
together so that they do not separate.
PROBLEMS & SUGGESTIONS
1. Problem
The outside environment of the Hotel is not attractive.
Suggestion
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To decor the outside environment by natural and artificial beauty.
2. Problem
Some time front office giving the wrong information then it creates the
problem for the housekeeping department.
Suggestion
Giving strong instruction to the front office department about giving the correct
information.
3. Problem
The staff of the F&B Service are not cooperative. Some times the guest face the
problem.
Suggestion
The F&B Manager should take step against staff.