YOU: YOUR OWN BEST MEDICINE

Care Transition OutcomesEffectiveness & Experience

Simple, Insightful, Engaging

MAPS 2014

2

What we measure

Effectiveness of the tools we createImpact of these tools in patient behaviorGeneral care transition experience

MAPS 2014

3

How we measure

Automated Emails with RemindersBy Mail

MAPS 2014

4

Critical Points

Survey questionnaire burden Optimize the number of questions Shorter questionnaire will increase completion rates We will ask 15-20 questions. We will ask patients to become

part of this critical process to enhance care delivery.Open ended questions or patient comments

Collect/analyze/report patient comments information

MAPS 2014

5

January 2014

Finalize survey questionsDevelop the survey electronically and integrate it to

Kare databaseDesign automated reports