You will be triaged and assessed by a qualified nurse who will decide where you need to be in order for your condition to be best managed. The triage nurse will ensure that you are seen by the right person in the right place. It may be that you require redirection or transfer to the following services:• YYF Medical Assessment Unit• OOH GP• Own GP • Pharmacist• Local Accident and Emergency DepartmentOnce the triage nurse has decided that your condition is suitable for MIU you will wait to see a trained Emergency Nurse Practitioner (ENP)What is an Emergency Nurse Practitioner (ENP) ?An ENP is a qualified nurse who has extended training in the assessment and management of minor injuries without the need to refer to a Doctor. They are able to see patients as a result of minor trauma with the following injuries - •Limb injuries – sprains and fractures•Wounds and burns•Eye problems•Minor head and face injuries (children over 1 yr) •Minor ENT problems•Minor neck and back injuries (>20 years and < 55 years)If the ENP is unable to manage your injury you will be transferred/redirected to RGH Emergency Department.A fall of more than 2 metres or 5 steps will require assessment by a doctor and hence redirection to an Emergency Department

The Out Of Hours Service will assess and treat the following patients – • Appointment arranged via OOH’s telephone triage system Tel No 845 6001231• Patients redirected from the Minor Injury Unit with a minor illness

According to the assessment performed by MIU triage nurse it may be decided that you are able to attend you GP surgery the following day and do not require an urgent OOH’s appointment.

The Medical Assessment (MAU) is staffed with medical Doctors, Advanced Nurse Practitioners (ANP), Qualified Nurses and Health Care Assistants (HCA’s).

The MAU will assess and treat the following patients – •Patients referred from the GP•Patients redirected from Minor injury unit•Patients with medical problems transferred by ambulance•Patients who self present with medical problems e.g. chest pain.

Medical Assessment Unit (MAU)

Minor Injury Unit (MIU)GP Out Of Hours (OOH’s) and ‘in hour’ GP Services

Ysbyty Ystrad Fawr (YYF) Local Emergency Centre (LEC)

How does it work ?

Services/ Specialities not in YYFIt may be that you have a injury or condition that requires treatment by a speciality that is not available in YYF. Such specialties include - •Ear Nose and Throat•Gynaecology•Maxillo-facial•Ophthalmology•Surgery•Urology•Orthopaedics•PaediatricsIf you need to be seen by any of these specialities then you will be transferred/redirected to the Royal Gwent Hospital.

If you require any further information regarding the YYF Local Emergency Centre (LEC) please ask a member of staff

Royal Gwent Hospital