YOU CAN IMPACT THE FUTURE OF SELF-SERVICE · IDEA-11808-Self Service Unofficial Transcript does not...
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Transcript of YOU CAN IMPACT THE FUTURE OF SELF-SERVICE · IDEA-11808-Self Service Unofficial Transcript does not...
YOU CAN IMPACT THE FUTURE OF SELF-SERVICE
M E T R O P O L I TA N C O L L E G E O F N E W Y O R K
Adrian Smith Director of Administrative and Enrollment Systems
WHAT IS SELF-SERVICE?
• Web based
• 24x7 access
• Self-Service is the intersection of Students, Faculty and Staff
WHAT IS AN RPE/IDEA?
• Formerly titled Request for Product Enhancement, Ideas are submitted through the Ellucian Support Center
• Intended to gauge client feedback and provide additional points of view
WHY AM I TALKING ABOUT THIS TOPIC?
• June 2010 – Commons Vote
WHY AM I TALKING ABOUT THIS TOPIC?
• July 2010 – Winner Announced
WHY AM I TALKING ABOUT THIS TOPIC?
• Feb 2011 – Commons Post Excerpt
WHY AM I TALKING ABOUT THIS TOPIC?
WHAT I WOULD LIKE TO SEE
• Active Discussion
• Evaluation based on student, faculty and staff needs at your institution
• Understanding that our efforts will only be useful as we stand together
IDEA-27390-section meeting information available to students
We sometimes have sections that meet at irregular intervals. We can adjust the
section meeting information in PowerCAMPUS to reflect these changes - however
- the information is not available to students and faculty in self service.
IDEA-13761-Allow 1098T forms to be published online
Currently PowerCampus only allows 1098T forms to be printed and mailed to students. There is a table in the database with the historical 1098T information for each individual form that has been printed. Similarly to how statements are "published" online, 1098T forms should be able to be viewed, recalled and printed by students online thru Selfservice. Suggested Resolution: Once 1098T forms have been printed and reviewed for accuracy, enable, as in statements, the ability to "publish" the forms online to selfservice. In the "Finance" section of selfservice, add a "Tax Forms" navigation that would lead to a page where there would be a list of tax years that have been processed for the student. When the year is clicked on, the form displays and then there is also an option to print the form. This could be adopted for international use if there are any similar forms that an institution needs to provide to a student on a regular basis.
IDEA-14097-1098-Ts on Self Service
We are unable to put the 1098-Ts on Self Service.
Suggested Resolution: Having the ability to publish the form on self service would
allow the students to get it on their own.
IDEA-26726-1098T delivery system
Our Bursar is trying to inquire if the PowerCampus portal supports a 1098T delivery
system. I learned from the ActionLine that none of the products/solutions
currently support that. That is a tool that will be extremely helpful if implemented
in future upgrades.
IDEA-27693-1098T on Self Service Portal
We would like the 1098Ts to be able to be published to the portal for students to
IDEA-21126-Grade submission notification
Our faculty are requesting an on screen or email notification that grades have been
submitted. They are never sure if they went through because there is no
Suggested Resolution: Our faculty are requesting an on screen or email
notification that grades have been submitted. They are never sure if they went
through because there is no notification.
IDEA-25401-Grade submittal - pop up to verify
If possible, for a confirm message when submitting final grades. Currently, it has 2
buttons close together that say ‘Save’ and ‘Submit’. I just hit Submit by accident
on one of my
classes (wanted to hit Save). Now I need to put in a change of grade request to
get grades updated correctly.
IDEA-26935-Eliminating Canceled Courses from appearing in Self-Service 'Find Cou
Currently, canceled sections in PowerCampus still appear in Self-Service under 'Find
Courses' when students. We find that confusing as they are technically canceled
and should not be shown as listed courses. That has misled a lot of students and
allowed them to ask us questions as to why they got canceled and such. We wish
to see that this is an option for us to control on what courses to publish in
PowerCampus, status wise in future versions or patches.
IDEA-20013-When Faculty enter grades and submit them there is no notification of
When Faculty enter grades and submit them there is no notification of any kind they
were received, in IQWEB they received a "Receipt" that grades have been
successfully submitted. there isn't even an on screen prompt after the button is
IDEA-18552-Hide Cancelled Courses from Search Results
Sections that are cancelled are returned in section search results.
Suggested Resolution: Have ability to either not show cancelled courses in
searches or allow for individual courses to be checked/unchecked in
PowerCAMPUS so that they do not show up in searches. We have certain course
IDs that are active courses that we'd also like to hide (this is on another RPE) so
this would solve both RPEs if this approach was taken.
IDEA-27925-Save Unofficial Transcript to PDF
It would be helpful for students to be able to save their unofficial transcript to a PDF
out of self service.
IDEA-28502-Visual indicator on Statement tab that Statement has been Published
When viewing the Statement tab in People Billing; it would be wonderful to have a
visual indicator of some kind that shows if a statement has been Published.
This allows a typical user who does not have access to Billing Processing >
'Statement Publishing' to then search for a statement, etc. (which is a pain itself)
Maybe an asterisk or a 'P' in an additional column for "StmtPub"
This would also be a quick visual for a typical user who needs to let a student or
parent know a statement is available for viewing in Self Service.
IDEA-27114-Self-Service Allowed Languages
Starting in release 8.2, multiple languages were included by default in Self-Service installations. As a result of this product change, users interacting with the Self-Service are now in control of the language that is rendered based on their device language settings. Institutions are not able to ensure that each visitor receives the correct instructions as they interact with our registration, billing, financial aid and academic departments without the added expense of contracting with a third party to correctly edit each language file. This importance of this problem is underscored by numerous references in the Self-Service Administrator Guide relating to the editing of .resx files. The following are a subset of locations in the Administrator Guide that refer to editing the .resx files in the normal use and administration of Self-Service: - Editing the Sharing Disclosure Statement - Editing the Directory Privacy Statement - Customizing the Ethnicity and Race Page Instructions - Customizing the Site Map - Changing the Name of a Tab, Menu Item, or Option - Changing Display Messages or Field Names - Customizing the FERPA Rights and Policy Notice - Customizing Page Instructions - Editing the Sharing Disclosure Statement None of these locations indicate that all languages must be edited to ensure consistency. As a result, over 51% of PowerCampus institutions could be incorrectly communicating with their constituents (March 6, 2014 Self-Service Survey Data). Many institutions have upgraded without being aware of the miscommunication that may be occurring. I propose that a feature be added to Self-Service Administration, Web Site Setup, Site Settings that would enable institutions to specify the allowable languages for visitors. Alternatively, the Self-Service installation procedure could prompt the installer to select the desired language files needed at that institution.
IDEA-23332-Add Class Level to MyAdvisees Screen
Need Class Level on MyAdvisees Screen
IDEA-25551-Advisee List in SS
The Advisee list shows students from our schools that are in EnrollApp and Withdrawn
(we have several) statuses that should not be visible. In our institution students
that are EnrollApp are not enrolled students and should not show up to our
Advisors until they are enrolled. Also, we have several Withdrawn statuses to help
with our reporting to our Accrediting body and these students show in the Advisee
list for advisors. Can a filter be added to SS to allow the Advisor to select which
students they would like to see in the list or allow campuses to have more options
of who can show as an Advisee to the advisor?
This is a huge issue for our schools that really needs to get corrected.
IDEA-27104-Add advisor to department head's list, add advisor to class list, add
I constantly get requests from frustrated faculty not able to determine who a student's advisor is. I have seen many threads in the commons and even a few change requests about adding advisor to the class list or dossier but nothing has been changed. As a department head, the faculty member can see all students belonging to their department's major(s). Many times, for whatever reason, the department head needs to find the advisor of a student. Additionally, school policy dictates a faculty member should contact a student's advisor if they are not showing up for class or doing poorly. However, the class list does not show a student's advisor, and the dossier does not show their advisor either. I know this is a common request. There is even a workaround for it in the commons: http://www.edu1world.org/CommonsPC/65077#96867 I would implement this but rather have a supported version that I won't have to mess with at every upgrade.
IDEA-12878-Allow "Absent" Attendance Status to be modified
The "Absent" code value in the Attendance Status code table is hard-coded and the
properties of the code value cannot be changed. Specifically "Active/Inactive" and
"Category". We do not allow excused absenses at NYCDA. All absenses are
unexcused. There is no way to disable this code value so that faculty do not
accidentally enter it when updating their attendance.
Suggested Resolution: Allow the properties of the "Absent" code value to be
IDEA-11808-Self Service Unofficial Transcript does not show accurate dates
Please see SR 1-2242658371 if you need further explanation. Go to Self Service and
view Unofficial Transcript. The end date for the Year/Term is not accurate. The
start date of the semester reflects that start date of the session they are in this is
good. However, the end date reflects the greatest end date that is in academic
calendar for the Year/Term. It should be the greatest end date of the sessions
they are in.
Suggested Resolution: End date should reflect greatest end date of the sessions
they are taking. If there is no desire to fix this then maybe the dates should be
IDEA-25635-Repeated Course Prompt
During the registration process, warn student that a course in their shopping cart is a
repeat - have student click 'ok' to confirm they want to repeat the course.
IDEA-20106-Student Name on Class Schedule
Go to classes tab and then click schedule, and finally student schedule. Student
name and address is not listed.
Suggested Resolution: add the student's name and address printed on class
IDEA-26936-Allow Instructors to see what students are on the waitlist in Self-Service
We are proposing that Self-Service should have ability for instructors (faculty) to see
what students are pending on their classes' waitlist. It appears, we can only
check that in PowerCampus which is inconvenient for instructors to track their
Currently, there is no code developed for allowing applicants to navigate within the
online application and they must use their browser's navigation (back and forward
buttons). This causes multiple applications to be submitted unintentionally for the
Please add code for in-application navigation!
IDEA-18891-Department Head -Manage Courses view
Currently, when I click on 'Manage Courses' and select to view by year, I get a page
that has all courses offered for various terms and sessions. Sometimes, this gets
too big and difficult to look for a course that was offered on a particular term and
session. Is it possible to add filters on that page for term,session and college so
we can view easily any courses that was offered in that department for that
• Document the top three IDEAS
• Send to the Product Manager and request inclusion within the Product Roadmap