Yogesh Mishra_Resume

Yogesh MishraPhone: +974-55925713, +91-9555532098

E-mail: [email protected]: www.askmesiebel.com

Experience Summary: Total 4.3 year experience in Siebel 8.1.x Proficient in architecture and end to end implementations of Siebel

solutions. Currently working with Apar Technologies Pvt Ltd as Technical Consultant. Deputed on Client Side, Doha Qatar from last 9 months Involved in client facing roles during onsite (3 Months, France) Hands on experience in Siebel Configuration, EAI, Webservices, Business

Services, BIP, eScript, Workflows, Integration Objects and Task UI. Experience in Siebel Call Center, Siebel financial application, Siebel Order

Management, Siebel Loyalty Management Completed 2 Siebel Upgrade projects and 2 Open UI projects Effective communication skills and quick learner. Keen and open to learn new aspects of technology.

EducationB.Tech (GL Bajaj Institute of Technology, Gr.Noida,UP ) Passed in 2011, 71.2 %

Class 12th (CBSE Board) | Passed in 2006, 83 %Class 10th (CBSE Board) | Passed in 2004, 81 %

Skills Key Skills: Business Analyst, Siebel Architecture Implementation, Client

Management CRM Technologies: Siebel 8.1.x,11,14,15,16, Siebel Open UI, Siebel Mobility,

BI Publisher 11g, Email & Integration, Siebel Server Installation & Configuration Middleware: Weblogic 10.3.5 Webserver: Iplanet Webserver, IIS 7/8 Programming Languages: C, HTML, SQL, Unix Scripting, PHP, Android Platform: Unix, Solaris Sparc 11, Oracle Linux 6, Windows Server 2012 R2 Database: Oracle 10g,11g, MySQL, MS Access Others; Webservices, REST, JQuery, XML, JSON

Resume: Yogesh Mishra

Professional ExperienceCompany Position Timelines

Apar Technologies Techincal Consultant May 2015 – Till DateSopra Group Senior Software Engineer Oct 2014 – May 2015Birlasoft India Ltd. Software Engineer Aug 2012 – Oct 2014

Experience Details

Technical Consultant (Jan 2016 – Till Date)QF Siebel Support Project | Qatar Foundation, Doha| Apar TechnologiesProject Overview We are team of 4 supporting Siebel Call Center Application (2 Offshore and 2

Onsite)Roles and Responsibilities Taking daily support calls and resolving issues. And follow all admin task. Deputed on Client Site Doha, Qatar had to have meetings with client and

understand the requirement and take approvals Had to be in Techno-Functional role Conducting UAT/Training Sessions for functional users Implemented 2 big enhancements- UCC Callcenter extension & Immigration

Flow Enhancement Fixed all Upgrade Issues Learnt Siebel Enterprise end to end installation & configuration (Windows &

Unix) Currently working Siebel 16 Installation & Configuration on Windows Server

2012

Technical Consultant (Aug 2015 – Feb 2016)QF Siebel Upgrade Project | Qatar Foundation, Doha| Apar TechnologiesProject Overview We are team of 4 upgrading Siebel Callcenter from 8.0 to 8.1.1.11 and then

implementing Open UI features. We migrated to Solaris Sparc 11 platform from windows.

Roles and Responsibilities

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Been on Client side for Low level designing and upgrade planning Server configuration & Installation for Open UI, Database Upgrade from 10g to 11g Siebel Database and Schema Upgrade. And resolved IRM conflicts Testing and bug fixing (Both functionality and UI ) It involves all Upgrade Issues and Open UI enhancements

Technical Consultant (May 2015 – Oct 2015)Siebel Loyalty Mgmt |Darwish Holdings Doha | Apar TechnologiesProject Overview The project was for Implementing Siebel Loyalty module for Darwish Holdings

which is retail giant in Qatar with more than 25 outlets and 10 partners.Roles and Responsibilities This Project was implemented on latest version of Siebel Open UI Innovation

Pack 14 Integration with Oracle Responsys to sync Siebel customer data as Responsys

was the prime source for Campaign and Marketing. Integration with Oracle SRM (Social Relationship Management) to capture the

customer data who connected to Stores via Social Media channels. Creating Web Services for Interaction with Retail Pro/Mobile/Website and other

System to capture transaction. Was responsible for the functional setup like user setup, Organization structure

setup user creation automation. Writing Business Services and Workflows, Web Services for automating the

application. Sending Real-time notification using Emails and SMS to customers using

custom Templates and 3rd party integration. Implemented Multi-Language installation Implemented Bulk Member Creation using Workflow and BS Implemented Bulk Member Card Generation using BS and PM/PR

Senior Developer (CSW) (Oct 2014 – May 2015)Gemalto Siebel Upgrade Project | Sopra GroupProject Overview We are team of 4 upgrading Siebel Sales Enterprise to 8.1.1.12 and then

implementing Open UI features.Roles and Responsibilities Been on Client side for Low level designing and upgrade planning Server configuration & Installation for Open UI, migrating from SEA to SIA

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application. Testing and bug fixing (Both functionality and UI ) It involves all Upgrade Issues and Open UI enhancements Worked on customizing UI, configuring Business layer and scripts as per Low

level design. Implemented basic configurations, and work on Data Maps, DVM, Workflows,

BIP.

Developer (CSW) (January 2014 – Oct 2014)GE Health Care Open UI Project | BirlasoftProject Overview We were developing Siebel eMedical application using Siebel 8.1.1.11, Jquery,

CSSRoles and Responsibilities Worked on customizing UI, configuring Business layer and scripts as per Low

level design. Need to configure Siebel applets, views, web templates to make it compatible

with new design Need to develop PM-PR files for new screen designs and events.

Developer (CSW) (Nov 2013 – Jan 2014 )Xerox Siebel Mobility | BirlasoftProject Overview Developed a Mobile application for XEROX using Siebel 8.1.x, REST, Android,

IOSRoles and Responsibilities My role is to establish connections with Siebel DB and application. Implemented Inbound Webservices and Integration Objects Develop REST wrapper and configure web services to establish connection with

Mobility.

Developer (CSW) (Aug 2013 – Nov 2013)

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Xerox Siebel Open UI & Mobility upgrade | BirlasoftProject Overview It’s a upgrade of all XEROX applications to Siebel 8.1.1.10 and implementing

Open UI featuresRoles and Responsibilities Requirement analysis for Open UI features Research on Open UI upgrade Given Open UI demonstrations to XEROX application owners and business

owners Implemented & demonstrated Siebel Open UI mobility applications Defect handling.

Developer (CSW) (May 2013 – Aug 2013 )Xerox AOP | BirlasoftProject Overview In release 2 of AOP 2013, worked on Task Based UI for Service Request.Roles and Responsibilities Requirement analysis for TBUI for Service Request. Developing TBUI, business process and validations for Task based SR creation

functionality. Configured Application, Screens, Views, Applets, Business Components,

Business Objects, Links, Joins, Picklists, MVG, Inbound/Outbound Webservices, Data Maps

Implementing Business Process and validations using Workflows and eScripts and as required for Purchase Orders.

Defect handling.

Developer (CSW) (Oct 2012 – April 2013 )Xerox ATLAS Support | BirlasoftProject Overview Application support for Siebel Atlas Application.Roles and Responsibilities Handle & resolve & daily RTS tickets Worked on Enhancements.

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Worked on FDR issue.Contributions Received Client appreciation for Successfully handling daily tickets Successful resolution of 2 big existing issues Automate Monitoring & Report generation using UNIX Scripting

Personal Information DOB: 30 July, 1989 Marital Status: Single Nationality: Indian Passport: L8430215 Pan Card: BCJPM8386D Blog: www.askmesiebel.com

CommunicationI have conducted Siebel training for business users and taken UAT sessions. I have also attended requirement gathering session so have an idea about how to handle client tactfully. I enjoy learning and sharing experiences about new upcoming technologies.

Apart from WorkI like watching movies & reading books. I also like writing blog when get some free

time ,I have Posted many posts on Siebel basics and Open UI on my blog http://www.askmesiebel.com/

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http://www.askmesiebel.com/

Yogesh Mishra_Resume

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