YJT Solutions

Time in Days

Accelerate Profits

Money You Can Make by Implementing Earlier

ProfitImplemented with YJT’s Focused Help

Time Decay of Ideas

Implemented Internally

IT Staffing Needs

Supplement IT Staff on Operations, Projects, or Emergencies

Optimal IT Staff

YJT Managed Services Reduces Cost

Traditional Model: Fluctuating IT Workload

with Static IT Staff

IT Staffing Needs

Reduce Fixed Costs & Operational Risk

Time (Over Hours, Days, Months, or Years)

Inefficient Use of CapitalRisk

IT Staff

Time (Over Hours, Days, Months, or Years)

Optimized Model: Fluctuating IT Workload with Fluctuating IT Staff

IT Workload

Original IT Staff

YJT Value Proposition

Support

Monitoring

Service Desk

Asset Management

MaintenanceService DeskMaintenance

Monitoring

Asset Management

Superior service available around the clock

Delivering 24x7 access to world-class technical support with an in-depth understanding of complex financial services systems

Responding to monitoring alerts and/or ad-hoc requests via phone, email, or IM

Resolving incidents from minor questions to highly critical, business impacting issues

Addressing requests that range from telephone support to dispatching an engineer to troubleshoot issues on site

Providing incident escalation and trend reporting to address the root cause of issues

Service Desk

•Resolve / Escalate

•Create Ticket

Immediate Response

• Incident Management

•Communicate•Document

Intra-day

•Stand-Ups•Change Control

•Post-Mortems

Daily

•Problem Management

•Reports•Dashboards

ContinuallyImmediate Response

Email

Phone

Instant Messaging

Automated Alert

Service Desk Process

Service Desk

Alert Criticalities and Priorities

Cat 1 (Critical)– Primary business function is stopped. Workaround is unavailable.

Significant financial impact. Immediate response and action required.

Cat 2 (High)– Primary business function is severely degraded. Workaround is

available.

Cat 3 (Medium)– Critical business function degraded. Workaround is not

necessary.

Cat 4 (Low)– Non-critical business function is degraded.

Cat 5 (Informational)– Questions or concerns.

Service Desk

Weekly Status Reports

Get a weekly summary of your IT support

Status of your issues and alerts

Overview of your environment’s Maintenance

Gain a better understanding of the needs and demands of your IT infrastructure

Service Desk

Monitoring

Take advantage of our premier monitoring capabilities

Reduce your downtime

Improve your system’s performance

Enjoy the peace of mind of 24x7 monitoring

Utilize YJT’s client portal- visibility into your systems and business

Asset Management

Lifecycle management of IT assets

Contract tracking and management

License tracking and management

Full inventory of your hardware and software assets

Central location to deliver applications to all workstations and servers

Centralized patch management

Multiple remote control methods to fix server and workstation issues

Maintenance

Proactively manage your environment

Prevent Issues and problems before they happen

Bi-weekly, monthly, and quarterly reviews and checks for your servers, workstations, networking devices, back-ups, and UPS

Consulting

Storage

Systems Integration

Networking

Business Solutions

Systems

Systems Solutions

Systems Infrastructure Implementation

Systems Architecture Assessment

Backup/Compliance

Market Data Infrastructure Design and Implementation

High Performance / Parallel / Grid Computing

New Office Build-outs

Storage Infrastructure

Implementation

Storage Architecture Assessment

Datacenter Consolidation /

Review

Datacenter / Co-location

Storage Solutions

• New enterprise storage system design and implementation

• Existing storage system optimization

• Storage consolidation / centralization / replication

• Recommendation for storage optimization, consolidation, and virtualization

• Validation of optimal storage networking topology for performance and

availability

• Risk Assessment / Risk Mitigation plan

• Review data center capacity and project growth opportunities and challenges

• Consolidate legacy servers through hardware changes, virtualization, and co-

location

• Review server lifecycle and implement hardware depreciation and replacement

cycles• Evaluation of appropriate datacenter / co-location per client needs

• Determine hardware needs and fully map power, cooling, and business continuity

• Design and implement datacenter / co-location server infrastructure

Network Solutions

Network Assessment

Network Routing/Switching Infrastructure

Datacenter/Co-location

Telephony Systems

Security

Connectivity Services

Trade Messaging Infrastructure

Business Solutions

Project Management

Defining and communicating project scope

Clarifying project requirements

Project scheduling and budgeting

Issue management and

resolution

Contract management

Organizational Structure Design

Determine whether a re-organization

would be beneficial

Craft optimal organizational

structure

Plan and execute changes required for re-organization

process

Ensure employee support

throughout the re-organization

process

Office Move & Build-Out

Coordination

Managing all third-party vendor

communications and coordination

Managing all technology-related

aspects of the project

Coordinating all facilities-related aspects of the

project

Build Versus Buy Analysis & Vendor

Selections

Weighing costs and benefits

Assessing building a custom

solution vs. buying/licensing a third-party product

Evaluating vendor solutions & client

requirements

Determining the most beneficial

product

Business Analysis & Requirements Documentation

Current and future state process

flows

Use case documentation

Functional specifications

Technical requirements

Systems Integration

Application Development

Enterprise Architecture Reviews

Performance and Optimization Review & Remediation

Enhance Testing Capabilities

Enhance Monitoring Capabilities