YFS Moving from Good to Great

Presented to the Mecklenburg

Board of County Commissioners

January 26, 2018

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YFS Moving from Good to Great “Mecklenburg County Youth and Family Services is

poised to become a best practice child welfare system”

Doreen Chapman, Engagement Manager

Annie E. Casey Foundation, 2017

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AECF Child Welfare Strategy Group

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The Youth and Family Services Work

FY16 FY17

Investigations 10,492 10,437

Foster children 948 845

Family In-Home cases 979 1,052

Completed adoptions 72 60

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The Youth and Family Services Work

YFS NC Caseload

Standard

Investigations 9.8 Cases 10

Family In Home 10 10

Foster Care 11.4 15

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YFS Children and Families Served by Zip Code

Zip Code # of Cases in Zip

28208 228

28205 152

28213 138

28216 129

28212 121

28215 120

28217 91

28269 90

28227 82

28214 79

28206 77

28210 75

28262 59

28273 57

28078 56

28105 40

28211 40

28277 36

28226 27

28203 26

28278 25

28031 18

28209 17

28270 16

28202 13

28204 13

28134 12

28207 2

28036 1

Grand Total 1840

All Current Investigations, Family

In Home, and Permanency

Planning Cases by Zip Code

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Racial Percent Distribution of Populations

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Eckerd Study Recommendations

o Data available from (ISSI) insufficient

• Design comprehensive system of data reports

o Careline insufficient for accepting calls

• Development of a dedicated hotline

o Practice model not clearly defined

• Development of documented practice model

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Eckerd Study Recommendations Continued

o Improve oversight of current provider contracts

• Partnership with BHD for oversight

o Assess staff turnover and onboarding practices

• Secure additional support from HR

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Accomplishment: Implemented Safe Measures

Rolled out in August 2017

All YFS staff trained

Train the Trainer-Internal Capacity

28 reports completed

Ability to analyze data and children’s experiences

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Accomplishment: Hotline & Investigations

Revise Slide

Dedicated hotline launched November 13, 2017

Dedicated hotline launched November 13, 2017

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Accomplishment: Practice Model Defined

Five Core Practice

Interventions

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Practice Model Phaseso Child and Family Team Meetings (Part 1)

• Scheduled to launch early Spring 2018

o Child and Family Team Meetings (Part 2)

• Tentatively scheduled for Summer 2018

o Shared Parenting

• In curriculum development phase

o Comprehensive Assessment

• In research phase

o Supervision

• In curriculum development phase

o Family Search and Engagement

• Nearly 50% of the YFS staff have been trained

• Additional sessions scheduled end of January & February

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Accomplishment: Race, Equity and Inclusion

Two Steering Committees have been formulated

o Pre-Custody

– Biggest challenge is disproportionality

– African American families investigated more by

CPS

o Post-Custody

– Understand trends from Safe Measures

– Developing qualitative case review tool

Best Practice Indicators

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Best Practice Indicators

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Workstream in Progress: Workforce Stability

Analysis of workforce data-Casey Review

• Almost 65% of staff under age 40

• Almost half employed less than five years

• Social Work Staff Turnover

Developing Plan to Decrease Turnover Rate

• Building monthly workforce dashboard

(recruitment, retention, and succession planning)

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Questions