YEAR IN REVIEW 2015/2016 - NTU Singapore | NTU · information science and technology aspects of...

YEAR IN REVIEW 2015/2016

2Year In Review 2015–16

Message from the University Librarian

The Library had an eventful year in AY2015/16. There were significant achievements in core areas of our work supporting research, teaching and learning in the University. The activities featured in this Review will give you a fairly good idea of the range of efforts you can expect from the Library to support you in achieving success in your work, whether you are a student, faculty, researcher or administrator. I will highlight just a few in this Introduction.

Teaching and LearningIn a largely digital information environment, it is important for students to have good skills in making sense of the plethora of information at their disposal and to use it appropriately and optimally. For many years the Library has been teaching information skills to students and this was formalized as a mandatory programme by the Provost & Deans Group in 2015. The first run of the Information Literacy for Undergraduates (ILUG) programme was successfully implemented during the year. The programme, taught by subject librarians is comprised of face-to-face and online components. These are embedded in existing core courses selected by each school.

The Library also played an active role in supporting teaching staff in creating course blogs to supplement various teaching and learning approaches. During the year, the Library collaborated with faculty, including those in the University Scholars Programme and URECA, to create more than 200 course blogs for teaching and learning purposes.

Research supportWorldwide initiatives by research funders and institutions to manage various issues arising from increasing research activities have led to a strong focus on research data management and data re-use policies. The Library has been working in close collaboration with the Research Support Office, Research Integrity Office and the research directors to provide data management support for our researchers during this past year. The Library developed the Data Management Plan (DMP) tool for researchers to record their plans on dealing with data they collect and create from their research projects. Submission of a DMP has been made a requirement in the University, similar to many leading institutions worldwide. We have started to plan for the building of a data repository for researchers to submit their final datasets for archiving and access purposes. Librarians have also been busy in providing workshops and training for researchers in meeting the data management requirements. The Library also played an active role in drafting NTU’s Research Data Policy which was approved in April 2016.

Information resourcesThe Library has a rich collection of over 800,000 e-books. Although valuable and convenient to

access, they are not as visible as print books on the shelves. E-books are only revealed in catalogues and databases through active searches by users. To make them more visible and to heighten the awareness of these resources to users, the Library developed an innovative E-book Gallery, now sited at Lee Wee Nam Library. It is a large panel screen with e-books scrolling across to create high visual impact on users passing by. Users can interact with the e-books through separate touchscreens provided or using their own mobile devices.

Besides its long-standing role in providing external resources such as e-journals, e-books, databases, etc., the Library also helps faculty organize and present their valuable research content through our digital projects service. An example launched this year was “Unsaturated Soil Mechanics for Sustainable Urban Living”, which captured and made openly accessible the rich knowledge base cumulated over years of work by Professor Harianto Rahardjo and research staff from the School of Civil and Environmental Engineering.

Finally…To find out more, please continue to read this short Year in Review. A better understanding of the work that the Library does will help you in using our resources and services to better support your learning, teaching and research work.

Choy Fatt CheongUniversity Librarian

Year In Review 2015–16 3Table of Contents

› E-Books Take Flight

› Refreshed Library

Catalogue

› E-journals Anytime

› Whatsapp Enquiry

Service

› PDA Model for Videos

› New E-Resources

› International Collaborations

› Local Collaborations

› Papers and Presentations

› Research Data Management

› New Digital Projects

› Rich Online Profiles/CVs

› Information Literacy

for all Undergraduates

› Course Blogs and

Collaborations

› Library Outpost at

The Hive

› Learning Beyond

the Classroom

› Rejuvenating Library

Spaces

› Investing in Expertise

› Subject Librarians in Action

› Promoting and Assessing

Library Services

› Library Event Highlights

Harnessing the Digital Environment

Partnering in Teaching and Learning

Partnering in Research and Scholarship

Collaboration and Knowledge Exchange

Organizational Directions


E-Books Take Flight

With a rich and diverse e-book collection of over 800,000 titles available at NTU Libraries, we saw a need to draw the attention of our users to this rich collection accessible to them anywhere, anytime. To achieve this, we designed and implemented a unique E-book Gallery. This large screen display at Level 2 of the Lee Wee Nam Library provides scrolling images of e-book covers by broad subject categories, pulling current data from our Library Management System. In tandem with the large display, there are 3 touch screens for users to individually interact with the Gallery with the option to scan or email the titles to themselves for later reading on their own devices. Users can even use their own mobile devices (Windows, IOS or Android) to download an app we provide to interact remotely with the Gallery.

e-Book Gallery


Refreshed Library Catalogue

The Library Catalogue was upgraded to provide a fresh new look with improved functions and features. For example, personalized lists of favourite titles can be created and saved, searches can be limited more easily and users can set the preferred pick-up library for books on hold.Harnessing the

Digital EnvironmentInnovative uses of technology

underlie all library services,

helping our users adopt and

adapt to an increasingly

digital environment.

01

Personal list

List of checkouts

Year In Review 2015–16 5Harnessing the Digital Environment

E-journals AnytimeStaff and students are now able to keep current with new issues of their favourite scholarly journals on their mobile devices using the Browzine app, available for both IOS and Android devices. With a personalised bookshelf feature, users can save their favourite journal titles, view the table of contents and read or save articles for offline reading on the go. Other features include an alert service that notifies users of new issues of their selected journals, saving articles to EndNote or other reference managers for PDF collecting and notetaking, and sharing links to articles with others.

Browzine Catalog

WhatsApp Enquiry Service

There is now an additional and convenient way to contact library staff for assistance - via WhatsApp. In view of the popularity of this texting platform with our users, the Library launched the “WhatsApp a Librarian” service for users to

BBC Video with transcript

PDA Model for VideosThe increasing use of digital formats for delivering books and content has led to new methods of acquiring library resources. In the last few years, the Library has been using demand driven approaches in our acquisitions work. In the last reporting year, we have also started using patron driven models to provide videos and films to users. Although there are a few variations in this model, generally a film will be purchased only when a user selects it for viewing. This method provides users with a larger pool of materials to choose from while optimizing the budget expended on this. An example is “Academic Video Online”, which provides more than 40,000 films for access. Other resources we have started to provide using this model are Filmmakers Library, The Open University, Microtraining, etc. For some of these resources, video segments can also be embedded in the NTULearn platform.

send in their enquiries conveniently. During regular library opening hours, the Library provides quick response to a message that is texted in as one would expect in using texting applications. This service is in addition to the existing enquiry services via telephone, email or in person.


01

6Year In Review 2015–16 Harnessing the Digital Environment

New E-Resources New Additions to E-ResourcesThe following infographic shows the collection and usage statistics for the core resources in the Library.

The examples below show the wide range of resources we added to our Collection during the year.

Research Data on Arabidopsis Thaliana — The genetic and molecular biology data of Arabidopsis thaliana is made available via The Arabidopsis Information Resource (TAIR). Researchers have access to the genome sequence including the gene structure, gene product information, gene expression, DNA and seed stocks, genetic and physical markers and publications on Arabidopsis. They can also share their data and contribute their findings with the research community through TAIR.

Historical Asian Newspapers — Primary sources that are much needed for the research and study of social science disciplines were given a boost with the addition of ProQuest Historical Newspapers: Chinese Newspaper Collection, Chinese Students’ Monthly Online and South Asian Newspaper. These new additions cover the 19th and early 20th centuries offering reports on issues and events during this turbulent period. The Chinese Newspaper Collection from ProQuest provides English language Chinese historical newspapers from 1832 to 1953 while the South Asian Newspapers offer ten newspapers published in India, Pakistan, Sri Lanka from 1864 to 1922

IGI E-Books — IGI Global is known to provide the information science and technology aspects of varying subjects. Over 2,800 e-books on business & management, public administration, computer science & IT, information science, media & communication, etc., were added to the collection.

Western Books on China published up to 1850 — This online collection of over 650 titles written by Europeans and Americans on China provides valuable insights on western contact with China before 1850.


01

Year In Review 2015–16 7Partnering in Research and Scholarship


02

Increasing the visibility and

impact of all kinds of NTU

research output – text, data,

images and more.

With increasing output as well as reuse of digital research data, there is greater need to pay attention to how data is used and managed. The Library has been working closely with the Research Integrity Office (RIO), the Research Support Office (RSO) and Centre for IT Services (CITS) to identify and develop strategies in research data management (RDM) as part of NTU’s research integrity efforts. The Library helped to draft the University Research Data Policy as well as developed the NTU Data Management Plan (DMP) Tool in 2015. The Policy requires principal investigators (PIs) to include a data management plan for each research project. The NTU DMP Tool is built into the existing NTU Research Information Management System (RIMS). Since its launch in April 2016, more than 100 NTU PIs (or their assigned team members) have attended the 7 DMP writing workshops that were conducted by the Library and RSO. An online RDM Guide was also developed to guide NTU researchers in fulfilling the university and local funding agencies’ requirements. More than 2,500 page views were recorded for the guide in just the months of April and May 2016.

Research Data Management

New Digital ProjectsThe Library has been proactive in curating and showcasing the research work of faculty. Some notable projects include the “Unsaturated Soil Mechanics for Sustainalbe Urban Living” archive by Professor Harianto Rahardjo which provides substantial research information on soil mechanics particular to conditions in Singapore, and projects undertaken with the DIHA (Digital Intangible Heritage of Asia) group which has been exhibited at both the ArtScience Museum and the NTU Innovation Centre. Our librarians have also compiled and published a major online “Bibliography on the History of Nanyang University”. More than 28,000 primary and secondary sources chronicling the development of Nanyang University have been identified and indexed in this openly accessible online database.

Research Data Management guide

NTU Digital Projects

8Year In Review 2015–16 Partnering In Research and Scholarship

Rich Online Profiles/CVs

Researchers often put up their CVs online to showcase their research and develop their network. This year, we collaborated with several faculty to remake and present their online CVs in a comprehensive and more visually impactful way by integrating image galleries, compelling “impact” statistics from various usage and altmetrics sources, innovative presentations and more. From the faculty who crowdsourced participants for her research laboratory to the researcher who published books regularly, the Library had created several highly customizable templates for faculty to easily list and highlight their different types of scholarly outputs and contributions to the university.

CV of Associate Professor May O. Lwin, WKWSCI

Online Profile, Assistant Professor Galina Mihaleva, School of Art, Design and Media


02

Year In Review 2015–16 9Partnering In Teaching and Learning


03

From information/digital

literacy skills to instilling

a love of lifelong learning,

NTU librarians facilitate

various types of learning

in various ways.

Information Literacy for All Undergraduates

In the past year, we have successfully implemented the first of two modules (foundation module) of the required information literacy programme approved by the Provost & Deans Group (PDG) in 2015. This module, embedded into Year 1 or Year 2 courses selected by each school, is discipline specific and customized in consultation with teaching faculty to ensure a relevant learning experience for students. The foundation module addresses differentiating and accessing reliable sources of information, critical evaluation of information, and ethical issues related to plagiarism and copyright. We also began offering the advanced module for some schools, which emphasizes more sophisticated topics such as building on the work of others, critical examination of information content and providers, managing large amounts of information, and online identities. We are moving forward in fully implementing the advanced module in all schools in AY16/17 as planned. Both modules are activity-based and utilize a blended-learning approach, with some components being delivered online and other components learned and discussed in the classroom.

Course Blogs and CollaborationsTo encourage greater student participation and peer leaning, some faculty have been using blogs actively to complement the NTULearn platform. For this AY, we have collaborated with faculty to create 200 course blogs supporting a number of courses which includes the University Scholars Program and URECA. In addition, librarians also conducted workshops on copyright, citation, geo-mapping, video editing, podcast & website creation, and organisation of information to help students in their term assignments where they were required to present their research using a rich mix of text, images and videos. Another notable innovation for this AY was the creation of standardised online forms to enhance the workflow for the submission for student’s works.

University Scholars Programme

Course Blog

10Year In Review 2015–16 Partnering In Teaching and Learning

Library Outpost at the Hive

The Library Outpost has become a popular spot in the Hive, with over 106,000 visits according to gate counts since it’s opening in August 2015. Our distinctively curated Discovery Collection (about 1,500 books, ebooks & videos) is comprised of carefully selected materials aimed at fostering exploration across disciplines, such that NTU graduates will be well-rounded, broadly knowledgeable, global citizens who are engaged in the world around them. To this end, the Library Outpost is not just about its collection, but we also host regular activities to support NTU’s focus on learning beyond the classroom. For example, our “Daily Discover” offers short 19 minute talks, videos and discussion on a range of topics which entice students to “take a break” and learn something completely unexpected today! We have also engaged students with interactive exhibitions, a book club, and a “Poll of the Week” which asks students to reflect on their favourite philosophers, discoveries, musical genres, global leaders, etc. Use of the material is also high with over 11,000 loans from a small collection made up of course reserves for HSS and NBS, multimedia items from across all disciplines, and our distinctively curated “Discovery Collection”.

Learning Beyond the Classroom

Our Library actively encourages and supports learning in diverse areas through organised activities such as talks, events, exhibitions and displays. This is in line with our NTU Education framework which encourages learning in multiple ways. For such activities we have worked with faculty, researchers, administrative departments, graduate students as well as student clubs. Different learning activities come alive at different times of the day in our libraries. Lunch time at the libraries is a time to feed curiosity of students. We held a series of lunch time talks on NTU researchers’ hot topics, e.g. usage of drones, and alternative energy and the power grid. In the afternoon, hands-on learning activities can occur such as the workshop on how to make realistic miniature Chinese New Year goodies using polymer clay, organized in collaboration with NTU Museum. Library space was transformed by students from the ADM Spatial Design class who presented their installations on “Japaneseness”. As the sun sets, it becomes “A Literary Night” at the Library with international students from the immersion programme, coordinated by Office of Global Education and Mobility, reading their own works.

Drone talk and polymer clay workshop Lunchtime Sketching with Dave Chua


03

Year In Review 2015–16 11Collaboration and Knowledge Exchange


04

Engaging with local and

international colleagues

improves our services

and contributes to the

excellent reputation of

NTU at home and abroad.

International Collaboration

We shared our expertise upon request in the areas of library management, library innovation, and library spaces (see Papers and Presentations below). This past year saw structured sharing with our LATN (Libraries of Australian Technological Network) and AUNILO (Libraries of ASEAN University Network) partners on service models, open educational resources, and e-resource management. Our formal exchange partnerships with Shanghai Jiao Tong University Libraries and Xiamen University Library continue to inspire our staff, whether visiting or hosting, with 3 overseas librarians coming to work with us and 4 of our librarians spending time in these leading Chinese universities.

Venki and Frank at Xiamen University Library

JunJie and Hedren at Shanghai Jiao Tong University Library Hedren at ARLIS/NA + VRA 2016 Joint Conference, Seattle, WA

Ruan Yang at Integrated Development of Digital Publishing and Digital Libraries conference, Hangzhou. China

12Year In Review 2015–16 Collaboration and Knowledge Exchange

Papers and Presentations

Chia, Y.B. & Choy, F.C. (2015). It all started with blogs: Developing New Roles for Librarians in Collaborating with Faculty on Teaching, Learning and Research. Proceedings of the IATUL Conferences.Choy, F.C. & Goh, S.N. (2016). A framework for planning academic library spaces. Library Management, 37(1/2), 13-28.

Choy, F. C. (2016, April 1). Working at the Frontier: Academic Libraries in research Teaching and Learning. Conference on Development Tendency and Service Innovation of University Library (120th Anniversary Celebrations of Xian Jiao Tong University), Xian, China.

Choy, F.C. (2015). The 5 Rules of Engagement for Librarians: Aux Ranganathan’s Laws of Library Science. In S. O’ Connor (Ed), Library Management in Disruptive Times: Skills and knowledge for an uncertain future. London: Facet Publishing. [Book chapter]

Cmor, D. (2016, June). Sustainable services for academic libraries. Academic Librarian 4, Hong Kong University of Science and Technology, Hong Kong.

Cmor, D. (2016, April). Supporting learning and research on campus. HKUL 14th Annual Library Leadership Institute, Kuala Lumpur, Malaysia.

Er, B. E. (2015). Assessing the Enduring Impact of Research Workshops for Biological Sciences Undergraduates. Singapore Journal of Library and Information Management, 44, 11-19.

Gottlieb, H., Kensinger, A., Mihaleva, G., Van Kets, M., & Sum, W. Y. (Eds.) (2016). Exploring the Crossroads of Linguistic Diversity: Language Contact in Southeast Asia. Know-how Books. Singapore: [Nanyang Technological University].

Lim, E. (2016). Podcast Review: The Distance. Academic BRASS, 11(1). Retrieved from http://www.ala.org/rusa/sites/ala.org.rusa/files/content/sections/brass/Publications/Acad_BRASS/2016_spring_lim.pdf

Sum, W. Y. & Lee, C. K. (2016, March). Openness of digital images. Presented at ARLIS/NA + VRA 2016 Joint Conference, Seattle, WA.

Yang, R. (2015). How to be a scholar? A reflection of co-organizing the International Conference on Sinology in July 2015 (in Chinese). In I. Ro-Fen (Ed.), How to do research -Teaching others a knack of the trade (pp. PP 1-8). Singapore World Scientific Press.

Akbar at ALBD-EBSLG-APDSLG joint conference for business librarians


04

Local Collaboration

Closer to home, we have played an active role in our professional community both formally and informally. Currently, we have 2 of our librarians on the Library Association of Singapore (LAS) Executive Council (Vice President and Chair, Publications), and numerous others on various LAS committees. Working with other libraries in Singapore, we have contributed to the hosting of international events such as the IFLA-RSCAO meeting and the ALBD-EBSLG-APDSLG joint conference for business librarians. We have also worked with our colleagues in Singapore this year on information literacy, special collections, and open access.

Year In Review 2015–16 13Organizational Directions

Rejuvenating Library Spaces

The Library Outpost, a small library space (375sqm) in the newly built teaching and learning facility “The Hive” welcomed the new academic year. The design of this new space reflects NTU Libraries’ goal to provide unique spaces for intellectual pursuits — be they of the quiet contemplation nature, or a community learning approach. Our last major space renovation was completed in 2010-2011 for the two largest libraries on campus, the Lee Wee Nam Library and the Business Library, where a learning commons was created in both libraries. It was a timely rejuvenation as NTU students were then starting to be more engaged in collaborative, group learning. After gaining much from that experience, we are now considering the needs of users who are heavily engaged in research activities. In 2015, the concept of the Research Commons was conceptualized. The upcoming Research Commons in the Lee Wee Nam Library will be a place where users discover new ideas (Digital Workbench and E-book Gallery), find collaborators (Connectiam), share their findings (Event Central) and showcase their work (Research Showcase). The one-year long project will begin on-site work towards the last quarter of 2016.


05

Focusing first on the needs

of faculty, staff and students

— and second and third as

well! Developing strong

relationships allows us to

anticipate shifting needs,

changing environments and

innovative opportunities.

Investing in Expertise

Staff development remains a key priority as innovative, excellent service is dependent upon the continual learning and growth of our people. We have been building our knowledge and skills this year in several areas, using a variety of methods. For example, for our data management work, we have attended conferences and built overseas relationships with experts in the field; for altmetrics, librarians have been engaging in in-depth independent study to build expertise and working with vendors to learn about the products now available; for digital humanities, we have been growing “on the ground” through faculty partnerships and on-the-job learning from several projects. More generally, we remain committed to our monthly professional development sessions, and have had topics on virtual reality in libraries, user experience methods, data management plans, and more. Many librarians are involved in presenting at conferences and writing in professional or academic journals, and a new monthly Research/Writing Brown Bag Lunch was instituted to support discussion, sharing and peer feedback on our efforts to use evidence or research-based practice to improve services and inform decision-making.

VR Pop-up Experience


Subject Librarians In Action


AY2015/16 saw greater cooperation and collaboration between subject librarians and faculty on cross-disciplinary research projects. Examples include “Exploring the Crossroads of Linguistic Diversity: Language Contact in Southeast Asia”, a project supported by a MOE AcRF Tier 2 grant, as well as “Singapore’s DNA: Storytelling of Singapore History through Clothing and Textiles”, a project supported by a MOE AcRF Tier 1 grant. The Library has also become a partner to the Digital Intangible Heritage of Asia (DIHA) group, a digital humanities research cluster in CoHASS. Contributions include curating research work, creating archives and websites, tracking impact and developing resource guides.

Subject libraries continue to be important learning spaces outside of the classroom. Notable events include Professor

Professor Rajkumar Pant’s talk on drone technology ADM Library for various ADM studio courses

Rajkumar Pant’s talk and live demo on drone technology to a rapt audience at Lee Wee Nam Library. Business Library played host to a series of showcases and presentations organised by the Minor in Entrepreneurship (MiE) undergraduate programme. A Virtual Reality Experience popped up at the Communication and Information Library and the SPMS foyer. ADM Library became a giant classroom for various ADM studio courses as lecturers set assignments on libraries and reading, and held critique sessions in the library. Finally, subject librarians continue to be a conduit for key service delivery conducting subject-specific workshops, resolving research enquiries, and providing in-depth research consultations to their user groups.


05

Focusing first on the needs

of faculty, staff and students

— and second and third as

well! Developing strong

relationships allows us to

anticipate shifting needs,

changing environments and

innovative opportunities.

Year In Review 2015–16 15Organizational Directions

Promoting and Assessing Library Services

The Library focused our outreach activities on collaborating with our undergraduate and graduate student communities. Faculty, the Student Union and the Graduate Student Council were active partners for our outreach programs, and we’ve seen considerable success — over 14,500 students participated in library outreach activities in the past year! In a key event, Academic Publishing 2016, over 600 graduate students attended a series of talks focused on providing advice and tips for their publishing efforts. All staff and students had a chance to assess the Library’s performance through the internationally recognized LibQUAL+ survey in October 2015. A total of 3,111 students, faculty members, researchers and staff members responded and over 1600 also took the time to provide comments, which were very helpful to us. Overall, the Library’s service quality was rated 7.08 out of 9 — a rating comparable to that of other research universities in U.S., Europe and Asia. The survey


05includes questions about resources, spaces and services. The results revealed that our students and staff are highly appreciative of the Library’s resources and services, and they are most happy with library staff members’ professionalism, responsiveness and capability in meeting their academic information needs.

5 things important to all library users, according to LibQUAL+ survey in October 2015

LibQual+ Survey Winners

16Year In Review 2015–16 Organizational Directions

Library Event Highlights

NTU Museum presented the Thinking Hands exhibition at

the Lee Wee Nam Library

Library participated in the Student Union and

Graduate Student Council welcome activities for

freshmen

Nanyang Technopreneurship Centre’s Minor in

Entrepreneurship (MiE) Business Showcase was hosted

by the Business Library

“Voices Heard Sisters Unseen” film screening organized by Singapore

Committee for UN Women, Division of Sociology and

HSS Library

Go Far 2015 by WKWSCI students held their photo

exhibitions at Communication & Information Library

Book talk on “Guide to Research Projects for Engineering

Students” by authors from the School of CEE and Language &

Communication Centre Promotion

Academic Publishing saw NTU faculty and publishers sharing their experiences and discussing latest

trends in scholarly publishing

NTU Heritage Club shared about Singapore myths and legends at

the Library Outpost

CRIB Women for Women: Igniting Dreams held its

exhibition at theLee Wee Nam Library

2015

JUL2015

AUG2015

SEP2015

OCT2015

NOV2016

FEB2016

MAR2016

APR2016

MAY

73 events in AY15-16 – talks, activities and exhibitions

Year In Review 2015–16 17

Library Statistical Highlights

RESOURCES

Material type Total % Added

Books (print), vols 854,207 2.34

Books (electronic), titles owned/subscribed Books (electronic), titles accessible via PDA

693,976202,951

4.27--

Audio-visual materials, items 76,064 3.70

Periodical titles (print) 351 -35.95

Periodical titles (electronic) 75,282 4.62

Databases, title 238 3.93

Exam papers 24,764 7.6

Student theses & reports in DR-NTU1 43,093 9

Open access staff publications in DR-NTU 19,346 11

Bookings for facilities in learning commons 14,956

By types of facilities in learning commons No. %

Learning pods 8,000 53.50

Multiscreen monitors 4,993 33.39

Language learning rooms 1,314 8.79

Recording room 609 4.07

Cinema (including ADM Library) 140 0.25

No. of document purchase requested& fulfilment rate 1321 96%

Request from: No. %

College of Engineering 238 93

College of Science 136 98

College of Humanities, Art & Social Sciences 602 96

Nanyang Business School 48 94

Others 297 98

No. of full-text document downloaded 6,658,233

No. of sessions accessing to: No.

E-journals, databases and e-books 2,997,645

DR-NTU 404,586

Library website 786,389

OPAC 924,686

Loans of materials 246,496

By Type No. %

Circulating collection 217,690 88.32

Reserves 16,872 6.84

AV 11,934 4.84

Visits to all libraries 1,596,604

By Library No. %

Art, Design & Media 84,867 5.31

Business 227,667 14.26

Chinese 146,945 9.20

Communication & Information 35,575 2.23

Humanities & Social Sciences 61,273 3.83

Lee Wee Nam (Engineering & Science) 905,183 56.70

Wang Gungwu 28,345 1.80

Library Outpost 106,749 6.67

Total number of enquiries answered 22,608

By Type No. %

Research consultations 123 0.54

Research enquiries 3,093 13.68

General enquiries 19,392 85.78

By Mode (Research enquiries) No. %

In person 1,992 64.40

Phone 165 5.33

Email 902 29.16

Social Media 3 0.01

WhatsApp 31 1.10

By Mode (General enquiries) No. %

In person 16,079 82.91

Phone 791 4.08

Email 2,418 12.47

Social Media 9 0.05

WhatsApp 95 0.49

Total floor area in all libraries (m2) 15,290

No. of seats in all libraries 2050

No. of computers for users in all libraries 304

By Library space Floor area Seats Computers

Art, Design & Media 1,295 123 17

Business 2,735 415 100

Chinese 1,040 140 15

Communication & Information 354 58 13

Humanities & Social Sciences 953 88 12

Library Outpost 375 47 3

Lee Wee Nam (Engineering & Science) 7,604 1,149 100

Wang Gungwu 352 12 4

Instructional Commons 582 18 40

USAGE

Total no. of FAQs queries received (statistics not complete) 25,249

No. of exhibitions, events & talks held 73

Bookings for media stations (+ADM & CMIL Libraries) 3,378

SERVICES

FACILITIES

No. of users trained in instructional classes 7,784

No. of instructional sessions conducted 306

By users from: Users %

College of Engineering 2,456 31.55

College of Science 1,683 21.62

College of Humanities, Art & Social Sciences 2,099 26.96

Nanyang Business School 1,310 16.83

Others 236 3.04


Produced by Nanyang Techological University Libraries50 Nanyang Avenue, North Spine 3Singapore 639798

www.ntu.edu.sg/library

© 2016

YEAR IN REVIEW 2015/2016 - NTU Singapore | NTU · information science and technology aspects of...

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