YEAR 12 BUSINESS MANAGEMENT ORGANISATIONAL STRUCTURE, CORPORATE CULTURE & POLICY AND PROCEDURES.
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Transcript of YEAR 12 BUSINESS MANAGEMENT ORGANISATIONAL STRUCTURE, CORPORATE CULTURE & POLICY AND PROCEDURES.
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YEAR 12 BUSINESS MANAGEMENT
ORGANISATIONAL STRUCTURE, CORPORATE CULTURE & POLICY AND
PROCEDURES
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Management structure
Senior
Middle Management
FLM
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Organisational Structure
Structure refers to the way in which the parts of a system or object are organised and coordinated.Features of a structure include;•Division of labour•Departments or divisions•Chains of command, control and authority•Communication channels – two way, one way, lateral•Decision making – centralised or decentralised
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Organisational chart
A chart depicts the structure as a diagram.EG.
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Types of organisational structures
a) Hierarchical structure1. Employees arranged in layers2. Rigid lines of communication3. Identifiable positions4. Clear span of control5. Centralised decision making
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b) BureaucracyComplex hierarchical structure.Features;• Division of labour• Downward communication• Centralised decision making• Defined hierarchy• Narrow span of control• Defined promotion & selection procedures
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• Clear accountability• Clear lines of control
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c) Flatter organisational structuresMove towards this type of structure.Features include;• Fewer levels of management• Employees involved in decision making• Fewer status distinctions• Increased training and multi skilling
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d) Functional structuresEmployees are grouped together in departments. Some organisations use a combination of structures.
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e) Geographic structuresBased on location eg. Bank with branches in each state.
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f) Product-based structuresDepartments are grouped together according to the product they make or sell.
g) Customer-based structuresDepartments are based on the types of customers they deal with. Eg. car manufacturer may have – retail sales & fleet sales (business).
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h) Network/ organic structureFlexible structure. Have a central core & then outsource other functions. Eg virtual corporation – Dick Smith Foods.
Core business
Supplier 1
Supplier 4
Supplier 3
Supplier 2
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i) Matrix structure• This is based on a team or project structure.•Specialists from different functional areas join the team or project. •Often used across departments, it not usually a permanent structure.
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Consequences of less hierarchical or flatter structures;Shorter communication paths, decentralised decision making, fewer layers, more consultative or participative style.
Senior
Dept FLM Team one Team two
Manager
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Corporate culture
Corporate culture is the shared values, attitudes and beliefs shared by people within the organisation.
Can recognise culture by looking at;• Written policies & objectives• Physical environment• Structure & management style• Processes• Rituals & traditions• Language used
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Differences in corporate culture
Differences can include;• Degree of innovation & risk taking• Attention to detail• People or task orientation• Team orientation• Age of the organisation• Diversity
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How does a new employee learn about culture?
Stories & narratives• Rituals• Symbols• Behaviour of management• Recognition of employees• Communication & language used• Policies
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Policy
A policy is a written statement detailing processes, procedures, rules & regulations. Procedures are a series of interrelated steps to implement the policy.Examples include; uniform, OH&S, anti bullying, equal opportunity, attendance, code of behaviour or code of conduct.
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Policy development process
There are seven steps in the process.1. Issue identification – this is wrong we need to
fix it.2. Research & analysis – what exactly needs to
be changed & what are the possibilities?3. Stakeholder input – what do they think?4. Policy development – the new policy is
prepared.
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5. Draft policy is posted – what exactly are the changes/ the new policy?
6. Policy approval – this is what the policy is going to be.
7. Evaluation – did the new policy assist in achieving organisational goals?