Yealink-A Winning Partnership

www.yealink.com

Agenda

Our Partner’s Needs

Our Offer to Partners

Yealink Company Profile

A Win-Win Relationship

Yealink Company Profile

Agenda

One of World’s Leading SIP-Phone Providers

Source: Frost and Sullivan, April 2013

Polycom,

21.6%

Linksys,

15.9%

Yealink,

15.6%

Others,

46.9%

• TOP 3 Globally, TOP 1 in EMEA

• Over 60 distributors worldwide

• Customers in more than 140 countries

TOP 1

TOP 3 Globally

The Source of Our Success

Focus on Customers

• Technical and

Commercial Teams

• Local support

Focus on Design

• Fully-owned IPR of all products,

including Hardware and Software

• Half of our employees are in our

R&D team

• Providing the best products for our

customers

Focus on Brand

• Tailored Regional Marketing

Programs

• Special ITSP Initiatives

Worldwide Partners

…

HSBC Bank

T-Mobile

Qatar Airways

Audi HQ

United Nation

Our Partner’s Needs

Our Partners’ Needs

High Performance Product at a

Reasonable Price

• Good Quality with Good Price

• Stable

• Attractive Appearance

• Rich in Features

• Wide Compatibility

Aftersales Support

• Seamless Customer Care

• Quick Response

• Recommend New Features

Marketing Support

• Samples

• Demo Kit

• Funding for Local

Programs

• PR

• Full Suite of

Marketing Materials

Agenda

Our Offer to Partners

Our Offer to Partners

A Range of High Performance Products at an Affordable Price

50

100

150

200

250

300

350

Price USD SIP-T48G

MSRP:349$

SIP-T46G MSRP:269$

SIP-T42G MSRP:179$

SIP-T41P MSRP:139$

SIP-T21P MSRP:85$

SIP-T19P MSRP:65$

Entry Level Mid Level Premium Level

SIP-T48G • 7” Touch color screen • 6 SIP accounts, • Gigabit Ethernet • 29 paperless DSS

keys • Bluetooth support

SIP-T46G • 4.3” color screen • 6 SIP accounts • Gigabit Ethernet • 27 paperless DSS Key • Bluetooth support

SIP-T42G • 2.7” graphical LCD • 3 SIP accounts • Gigabit Ethernet • 15 Paperless DSS Key

SIP-T41P • 2.7” graphical LCD • 3 SIP accounts • 15 paperless DSS Key

SIP-T21P • 132x64 pixels LCD • 2 SIP accounts • Dual Ethernet SIP-T19P

• 132x64 pixels LCD • 1 SIP accounts • Dual Ethernet

IP Phones that Are Easy to Install & Use

For the End-User

• Plug-and-play

• Easy-to-use

For the Partner

• Easy to deploy-saves time

• Easy to operate-low training cost

• Fully-compatible with my system

Hi-Quality Products with Excellent Performance

Defect Rate

Source: Yealink global sales data from 2012 to 2013

Industry Standard

Yealink

Reminder indication on Idle Screen for voice mail

Bright Message Waiting Indicator

Quick click on “R” button to transfer a call

Easy to Use

Easy to Deploy

Yealink

Format TXT

Policy Weekly/Day/Hours

Trigger mode RPS/PNP/DHCP/Auto provision Code

TR069 (optional)

SNMP (optional)

URL factory-provisioned √

Provision without Reboot √

Keep local personalized configuration √

Auto Provisioning and ongoing maintenance

Competitive-edge through Customization

Partners help us to develop our roadmap

Rapid implementation of special feature requests

I want my own logo on the phone

I need an Intercom Key

I require a special ring tone

Hey, can I lock my phone?

Loki Portals and Provisioning

17

Customer Portal Integration Friendly Easily customizable

Single Sign-on

Standardized provisioning Highly automated provisioning

Minimizes BSS development

End User Feature Control

Visual Device Management

Enterprise UC Admin Other Apps

Activation Trouble

Resolution

MACD TN

Management

Other

Applications XML Ordering Systems

CRM Systems BSS and

infrastructure integration points

Loki: Visual Device Management

Function •Change keys on your phone using Loki Portals •No more editing configuration files •Syncs to features assigned to user •Takes advantage of templating for repeatability

Who? • BroadWorks Group Admins

Supported Devices •Available on Yealink VP530 •Available on Yealink T4x in August 2014 •Available on Yealink T2x in December 2014 •Also available for Polycom, Aastra and Cisco (SPA)

BSS Automation and Integration

• TOP 5 habits of highly successful operators 1) Separation between BSS and Network 2) Single product catalog 3) Clearly decomposed products 4) Well organized trading partner interfaces 5) Automation of existing MANUAL

processes

The Art of Surveying

• User Templating – Ask customer to select not to describe

• Basic Surveying – Just gather the basic information (never model a

complex service in XLS)

• Custom Detailing – Jointly detail with the customer, using Web

Collaboration

Our Offer to Partners

Business Development and Marketing

Marketing Program

Product Marketing Support Huge Investment in Marketing

• New product launch events

• Full suite of marketing support including

samples, demo kit etc

• Product Training and Updates

• International and Local Sponsorship of Events

• Trade Shows and Exhibitions

• Respected brand within our market

Our Offer to Partners

Customer Experience

Australia

One-Stop Service

Local Office • To provide direct Commercial and Technical service to Partners

• Regional product requirement and marketing support

Talk Directly to the Yealink Technical Support Team • Trouble-shooting system

• Onsite technical support

• Share partner workloads

European Office US Office

Case Study The ITSP is a top provider of hosted VoIP service

Business requirements

• Low cost phone to lower customer entry cost

• Rapidly increase sales/customer base

• Develop enterprise market

Yealink solution

Products

• T20/21/22: 2/3 line HD phones with rich features and high reliability

• T4X phones is attractive to enterprise and high end users

• DECT phone for mobility and vertical app

Marketing

• Special discount to support “Free Phone Offer”

• Demo phones for resellers/agents

• Deal registration and commercial/support

Support

• Yealink engineers tested the phone for the ITSP and provided quick fix

• On site training and free sample for support and sales team

ITSP Benefits

• Free Phone Offer attracted 10x new customers

• Increased customer base rapidly while keeping payback period under control

• Lower defect rate enhanced customer satisfaction

• 60-70% of the customers are looking for “value product”, Yealink solution enables sales team to close deals more easily

• T4X phones generate profit for the ITSP

• Speed up the testing, integration and launching process, without adding much work to ITSP’s technical team, so that they can focus on their customer

A Winning Partnership with Yealink

Our Success Depends on Your Success

Together we build the future

www.yealink.com