YammerTime SPSKC

YammerTime!Naomi MoneypennyCTO, SynxiManyWorlds

#SPSKC

Thanks to our Sponsors!!!

@nmoneypenny wwww.Synxi.com

About Me…

Chief Technology Officer at ManyWorlds, Inc.

Internally responsible for our knowledge infrastructure – defacto CIO

Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms. Passionate about user adoption and

enterprise collaboration & innovation

geek

Technology forecasting and strategy manager at Shell, consulted at many Fortune 100 companies since

20+ patents in adaptive systems

Naomi Moneypenny [email protected]

3000+ followers on Twitter

3+3 dogs Astrophysicist

mailto:[email protected]

@nmoneypenny wwww.Synxi.com

Evolution…

Sound familiar?

Who can help me with this project?

What are common objections from

prospects?

Does anyone have experience with….

Who’s going to the conference?

I’m new to the company. Where can I

find…?

Where can I find the latest travel policy

information?

Anyone know a good tax lawyer?

What’s our protocol for

engaging with…

The competition’s up to this. What do

we do?

Who’s handling this account?

That’s Where Yammer fits in!Yammer is the private and secure enterprise social network through which employees connect, collaborate and coordinate.

Yammer makes work:› Real-time› Social› Mobile› Collaborative› Contextual

Yammer Helps You to… › Ask questions and find answers faster

› Save time by sharing great projects and preventing duplicate work

› Meet colleagues with similar interests and relevant expertise

› Share news and announcements with the people who need to know

› Discuss major decisions and prepare for change

› Gather opinions and ideas from across the company

› Coordinate work for projects and teams

› Gain visibility and insight on what’s happening, and where

› Introduce new hires and get them up to speed quickly

› Discover valuable information that can help you get more done

› Stay connected on-the-go with Yammer mobile apps

Become an Agile Company

InnovateEngage Collaborate

Attract, engage and retain your employees

Connect, collaborate and share with high performing teams

Adapt, compete and win through rapid innovation

She engages employees in a two way conversation about company culture via a group conversation and

by creating a poll.

Employees at all levels share their ideas via the

company newsfeed making them feel more

engaged and connected to the overall vision.

The top initiative of the company’s new

CEO is to drive employee retention by giving every

employee a voice.

Attract, engage and retain your employees..

Companies with sociallyengaged employees see:

18% higher productivity

51% lower turnover

Gallup Consulting "Employee Engagement, What's your Engagement Ratio?" 2008

Engage

To manage the project they form a group, invite key stakeholders, and

collaboratively edit documents in the cloud.

The team uses newsfeeds to stay in sync, reducing

email traffic and making it easier for people to know

where things stand.

A cross-functional project team is

managing a world-wide product launch.

Collaborate

boost in productivity with social seen by organizationsand companies

20%-25%

Connect, collaborate and share with high performing teams.

McKinsey, The Social Economy, July 2012

InnovateAdapt, compete and win through rapid innovation.

They use an external network

to gather feedback from the appropriate customers

and partners.

By uploading PowerPoint documents, they quickly

iterate on the original concept, incorporating new data quickly and

decreasing time to market.

The company is developing a new product and needs to work with a

variety of external stakeholders.

of successful transformations engage & energize the organization through ongoing communication and involvement.

64%

McKinsey Global Survey: What Successful Transformations Share, 2010

SPSKC @nmoneypenny www.synxi.com

Why Do We Call Them Users?

Only two industries call customers

‘users’…

Drug Dealers

IT


Yammer

85% Fortune 500

8 MillionUsers

July 2012

$1.2bn

Unique Testing Model

Apps/Public API

Home Network

(yourdomain.com)

Partners

Suppliers

Customers

Yammer support networks

Collaborative inter-company networks

Can have public/private groups


Demo

• - Join http://www.yammer.com/SPYam - the SharePoint community on Yammer

• - Or check your domain – often there’s a network you don’t know about;)

PositioningFuture is conversation layer embedded into content creation layer

Better way to do email, distribution lists.

“Working Out Loud”, transparency of work.

Users can interact with Yammer

via mobile & email (great for adoption!)

Doesn’t compete with SharePoint but yes,

there is some overlap on social functionality.

"We think of

Exchange, SharePoint and Yammer now as

one product,this makes decision-making a lot faster."

Jeff Teper, CVP Microsoft Office Division


- Notes about our implementation- User confusion?- Business value (I have another presentation on this, email me if you’d like it)

InternalCase Study


ManyWorlds Case Study

• Using Yammer since Fall 2010• Reduction of over 90% in internal email• Groups are ‘open by default’ unless sensitive/legal• Primary conduit for collaboration, SharePoint as repository• Initially adoption was good, but mimicked email,

i.e. 1 on 1 convos, not transparent • Heavy use of external networks • Code of conduct/behavior – peer governed • Hashtags vs. groups still an issue• Busy, vibrant network


Avoid User ConfusionGive users guidance on what tool to use when.

This should be specific to your company – how you use tools now

Transitory Active Collaboration Work Products

Current Team IM Yammer Group / Lync (Voice/Video) Yammer then archive to SharePoint

Colleagues Yammer Yammer Group / Lync (Voice/Video) Yammer then archive to SharePoint

Legal Email Specific Yammer group or SharePoint SharePoint

Partners Email Yammer if on ext network, email, cc internal Yammer group

SharePoint

Customers Email Email/Lync SharePoint


Business Value…- Connection between international offices - Cost Savings (bandwidth/email)- Knowledge Worker Productivity- #yamwins


Wrap Up

Future is conversation layer embedded into content creation layer

Empower your workforce! Decentralize decision making, learn faster and become more

responsive

Yammer is one tool, complements many other

tools you already have

Enterprise social is the evolution of email, communications

“There was an idea,.

The idea was to bring together a group of remarkable people to see if they could become something more. To see if they could work together when we needed them to, to fight the battles that we never could.”


Thank you!

• Happy to do free webinars/lunch & learns on any aspect of enterprise social adoption to your company

• [email protected]

• www.Synxi.com• @nmoneypenny

mailto:[email protected]

http://www.synxi.com/

YammerTime SPSKC

Technology

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