Xps field engineering presentation

GSB Corp. Capabilities

www.xpsmexico.com 4-Jun-15© XPS Reserved Rights

XPS Services ….always pursuing

operational excellence

Index

XPS At a Glance

7

6

5

4

3

2

1

Our History

Service Offering

Footprint

Infrastructure

Successful Cases

Customers


Our History

Our privately owned company provides fully integratedoutsourcing service solutions

XPS is continuously striving for perfection. We are passionate

about our work, our organization has become the most innovative, effective and trustworthy IT company with the widest coverage for those looking for operational excellence.

XPS is your best partner in Technologywww.xpsmexico.com 4-Jun-15© XPS Reserved Rights

Company Profile

• Founded in 1994

• XPS is a Mexican IT service company

• Headquarter Office located at Cancun, Mexico

• Over 150 highly qualified Technicians

• Supported by a staff of seasoned industry professionals

• Our Service offering is made up for a wide range of IT services


Our History

1994 2000 2006 2011 2015

C

BeginningsEvolution

Consolidation

Quantum LeapNew Challenges

ComputerSelling

New Strategy

Services

Service Network

Direct Nationwide

Coverage

Prestige

+ 100 kManaged

Field Services

Vision

To be the premiereIT Service Provider

In Mexico


© XPS Reserved Rights

© XPS Reserved Rights

Service OfferingField Engineering

On-Site Service:•Break & Fix

•IMACD (Installs, Move, Add, Change, De-install Maintenance)

•Site Survey

•Software update (Firmware, Licenses, etc.)

•Staging & Deployment

Supported equipment•PCs, Printer and peripherals

•Server

• Storage

•Networking

•Mobile Devices

•Digital Signage

Incidents Management

24/7 Call Center

•Single Point of Contact (SOP)

•Multi-channel

•Warranty Entitlement

•Parts/Technicians dispatch

•Web Enable Tickets System

24/7 Help Desk

•Incident & Problem Management

•Level 1 & 2 Support

•Guidelines Tools

Managed Logistic

Critical Logistic

•IOR/EOR

•Freight Forwarding

•Warehousing

•Inventory Planning

•Nationwide Distribution

•Reverse Logistic:

• RMA

• Eco-Scrap

•Customs Brokerage

•Stocking


Technical Certifications


• ITIL V.3

• CCNA/CISCO

• DELL

• LENOVO

• PANASONIC

• EMC

• HUBBEL

• LEXMARK

• CHECKPOINT

• BELDEN

Footprint

Base Cities

Stocking Locations


Infrastructure

• 57 Base Cities and stocking locations strategically located throughout Mexico Territory

• Own nationwide infrastructure

• HQ located in Cancun

• Call Center

• Help Desk

• Depot Repair

• Depot Repair Center and Main Warehouse located in Mexico City


Successful Cases

• 1,200 Rendered Services per year• Nationwide parts distribution• 96% SLAs -on Target


• 500 Rendered Services per year• 99 % SLAs -on Target

• 500 Rendered Services per year• 98% SLAs -On Target

• 9,000 Rendered Services per year• 99 % SLAs -on Target

• 15,000 Rendered Services per year• 98% SLAs -on Target

• Digital Signage & Hardware provider• Content Management • On-site Service Support

Customersc


CONFIDENCIAL

CONTACT INFORMATION

Filippo StranoGeneral Manager

[email protected]

Headquarter Office Av. Bonampak 77 Mz 20 Lt 29-01 Loc. 301, Sm 3 Cancun

Tel: +52 998 8878686

Confidential 4-Jun-15www.xpsmexico.com 4-Jun-15© XPS Reserved Rights

mailto:[email protected]

Xps field engineering presentation

Technology

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