HAPPINESS, SERIOUSLY.

CEO and Chief Happiness OfficerDelivering Happiness, LLC

Jenn Lim

WHAT ARE YOUR GOALS IN LIFE?

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBADAT PREDICTING WHAT CAN SUSTAIN IT.REDICTINGWHAT CAN SUSTAIN IT.

HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS

HOW THE HECK DID

I GET HERE?REFLECTIONOF ALL PEOPLE…

MT. KILI

GREEN FIELDPERSONAL VALUES

INTERNETCONSULTANT

LAYOFFLOSERLOSS

GO BEARS!

ZAPPOSCOMPANY VALUES

ROCK BOTTOM REAL LOSS

TIME

-

+

HA

PPIN

ESS

OH @#$%

“DEPEND[ENT] UPON OURSELVES.”

“…THE MEANING AND THE PURPOSE OF LIFE, THE WHOLE AIM AND END OF HUMAN EXISTENCE.”

“…THE SETTLING OF THE SOUL INTO ITS MOST APPROPRIATE SPOT.”

HAPPINESS IS…

OPPORTUNITY:HAPPIER COMPANIES

CULTURE AND CUSTOMER SERVICE$2B COMPANY

1999 – TODAY

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $

MM

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

GALLUP 2011

71% EMPLOYEES IN THE U.S. DISENGAGED

$300B LOST IN PRODUCTIVITY FROM DISENGAGEMENT

SALES 37%

PRODUCTIVITY31%

ACCURACY 19%

-HBR, JAN 2011______________________________________

87% LESS TURNOVER2x REPEAT PURCHASES16% HIGHER PROFIT MARGIN2x ANNUAL NET INCOME

- FORBES, SEPT 2012

WHAT MATTERS IS ALIGNMENT AND COMMITMENT

NIC MARKS +HAPPINESS AT WORK SURVEY

OPPORTUNITY:HAPPIER CITIES

THE CITY AS A STARTUP

CULTURE IS TO A COMPANY

AS

COMMUNITY IS TO A CITY

DOWNTOWN PROJECT

$350M

$ 50M – SMALL BUSINESSES$ 50M – TECH STARTUPS$ 50M – EDUCATION, ARTS, CULTURE$200M – REAL ESTATE

ACCELERATING COLLISIONS, COMMUNITY, AND

CO-LEARNING

THE BIG BET

ACCELERATING COLLISIONS, COMMUNITY, AND

CO-LEARNING

WILL LEAD TOINNOVATION

PRODUCTIVITY

HAPPINESS

THE BIG BET

OPPORTUNITY:HAPPIER COMMUNITIES

.

TIPPING POINT AROUND THE WORLDUNIFIEDBY THE SAME

VISION

NO MATTER WHAT• BACKGROUND• CULTURE• IDEAS• JOB

HAPPINESS

TO DATE:3100 CITIES

110 COUNTRIES

WHAT DOES A TRUE GLOBAL COMMUNITY DO/LOOK/FEEL LIKE?

OPPORTUNITY:HAPPINESS AS PRIORITY #1

“HAPPINESS IS THE SINGLE GREATEST COMPETITIVE ADVANTAGE IN THE MODERN ECONOMY”

SHAWN ACHOR

AGING

SECURITY

INFRASTRUCTURE

LEARNING

BEHAVIOR

MOBILITYWOMEN+GIRLS

(BOYS+MEN)

AND THEN SOME…

XPRIZE TOPICS AS OF TODAY

AGING

SECURITY

INFRASTRUCTURE

LEARNING

BEHAVIOR

MOBILITYWOMEN+GIRLS

(BOYS+MEN)

.

AND THEN SOME…

ONE LENS

ONE LENS

FOR HAPPIER Cs

FOR A HAPPIER WORLD

THANK YOU!