Xpressions.pdf

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  • Siemens HiPath Xpressions V3.0 is a flexible, unified messaging solution thatcombines voice, fax or email messages intoa single unified mailbox. Now users can be away from the office and easily accessmessages from any PC or touch-tone telephone. As a HiPath Xpressions user,you simply choose the device that helps you remain productive.

    HiPath Xpressions V3.0 offers enhancedmessaging capabilities such as user-definedcall routing and rules-based message filtering, which optimizes telephone accessand helps end-user productivity. For theglobal enterprise, HiPath Xpressions V3.0supports thirteen languages as well as a sophisticated text-to-speech engine.

    HiPath Xpressions V3.0 also offers the flexibility to expand and leverage mostexisting investments. Systems can support25 to 30,000 end-users on a single system image. Pure IP, circuit-switched and mixed environments are also supported.HiPath Xpressions provides simultaneoussupport for messaging integration withMicrosoft Exchange and Lotus Domino.Other platforms such as Novell Groupwiseand Qualcomm Eudora are supported via theIMAP4/SMTP standard integration protocol.

    Business Benefits Helps improve productivity with message

    notification and access from any PC or touch-tone telephone

    Modular, scalable client-server architecture protects most existing investments by integrating into yourcurrent messaging environment

    Open standards and native 32-bit services offer superior performance and system reliability

    Development based on open standards,adds longevity to your investment

    Enhanced Windows Server Support and Back Office Functionality

    Feature Summary Provides access to voice, fax or email

    messages via a laptop, PC, wireless PDAor a touch-tone telephone (wireless PDA must play .wav files to access voice mail)

    Designed for the power email user, themyXpressions filtering folder utilizes the rules-based message handling capabilities native to email applications(available for single message store only)

    Choice of single or dual message store implementation, selected on anend-user basis, via class of service

    Personal mailbox administration isavailable via a standard web browser

    Integration with internal fax technologyor third-party fax server applications

    Choice of customer provided server or Siemens turn-key implementation

    Basic one-number mobility service Multiple language support

    HiPath Xpressions Unified Messaging

    A single mailbox makes mobility effortless

    2004. Siemens Information and Communication Networks, Inc. The Leader in Real-Time Communications

  • The Power of HiPath Xpressions V3.0Return On InvestmentProductivity and mobility is a winningcombination for any enterprise. From sales professionals to top executives,being out of the office has usually meantbeing out of touch or slow to respond to time-sensitive issues and opportunities.Leveraging existing infrastructure andapplications strategy to deploy HiPathXpressions V3.0 improves productivitywhile also reducing cost. Expensive analogphone lines required to support aging fax equipment can be eliminated, as can the service contracts and other costsassociated with exclusive reliance on traditional fax technology.

    Groupware IntegrationHiPath Xpressions V3.0 integrates withMicrosoft Exchange/Outlook, LotusDomino/Notes, and IMAP4-compliantemail clients so users dont have to give uptheir familiar graphical user interface.

    Message MorphingHiPath Xpressions V3.0 allows users to morphmessage formats and create compoundmessages that combine voice with fax or email. This flexibility enables users torespond to messages in the media that is most convenient.

    Streamlining Voice, Fax and EmailCommunicationsHiPath Xpressions V3.0 enables users toreceive, store and forward voice, fax andemail messages, as well as reply to andforward them adding a comment. Thisstreamlined access to information not onlyenhances individual productivity, it alsoensures that workers have the criticalinformation they need to make effectivedecisions and help their enterprise remaincompetitive.

    Intelligent Call HandlingBetter Customer ServiceHiPath Xpressions V3.0 supports intelligentcall handling features that enable users to utilize personal attendant applications.Users can configure a custom menu ofrouting options for callers when theyreach a subscribers mailbox. A typicalapplication may give callers options toreach an assistant, try an alternate telephone, send a fax or leave a message.Personal automated attendant applicationsmake it easy for callers to reach employeesthrough a variety of methods by dialing a single telephone number, eliminatingthe need for employees to give out multipletelephone, pager or cell phone numbers.The result is better responsiveness andservice to both customers and co-workers.

    Intelligent Fax ManagementHiPath Xpressions V3.0 fax managementcapabilities allow users to store, forwardand reply to fax messages just as they do voice and email messages. Instead of being printed at a fax machine, faxmessages are stored in the subscribersconfidential unified mailbox. Users decidewhere and when to print fax messages,ensuring privacy and security. AdditionalHiPath Xpressions V3.0 fax featuresinclude: Deputizing arrangements ensure each

    fax message can automatically be sentto another user

    Fax viewer/editor via a PC Print faxes to a LAN printer Remote forwarding of a fax

    to a local fax machine Print emails to a fax Archiving of incoming fax messages

    myXpressions FolderWith HiPath Xpressions V3.0, end-userscan create a separate inbox folder, whichutilizes the rules-based message handlingcapabilities native to the email application.Messages are prioritized and filtered based on criteria set by the end-user andselect messages are forwarded to themyXpressions filtering folder. When usersaccess HiPath Xpressions from a touch-tone telephone, this separate folderensures they are presented with the most important voice, fax or email messages first.Available in Single/Dual store with MS Exchange. Single-Store only with Lotus Domino.

    2004. Siemens Information and Communication Networks, Inc.2 | HiPath Xpressions V3.0

    HiPath Xpressions agent

    Press 1 To leave a message

    Press 2 To speak to an assistant

    Press 3 To try my cellular phone

    Press 4 To try me in the field office

    Press 5 To send a fax

    Hello. This is John Paceat Acme Corporation.Im not available at themoment

  • HiPath Xpressions V3.0 TechnicalSpecifications Real-Time IP System/PBX IntegrationHiPath Xpressions V3.0 can be connectedto the following PBXs: Hicom 300 E V6.5 SMR4 and later,

    V6.6 SMR1 and later Hicom 300 H V1.0 and later HiPath 4000 V1.0 SA09 release and later Hicom 150 H V1.0 and later HiPath 3000 V3.0 HE5605.52.248, V4.0

    HE5805.99.241 and later HiPath 5000 V3.0 ROLM 9751 SMR 01 SMP 5 Non-Siemens PBXs (HiPath Professional

    Services)

    Email IntegrationDesktop Clients Supported MS Outlook 98, 2000, 2002, 2003 Lotus Notes R5.0.8 5.0.11, R6.x

    Email Integration with MS Exchange MS Exchange Server 5.5 SR4 MS Exchange 2000 SR 2 MS Exchange 2003

    Email Integration with Lotus Domino Lotus Domino 5.0.9 - 5.0.11, R6.x

    Email Gateways SMTP-compatible servers with

    IMAP4/POP3-compatible clients

    Capacities Maximum number of users:

    4,000 per server, 30,000 per cluster Maximum number of messages

    per user: HDD-dependent; not strictly limited

    Number of channels per server at Hicom 300: Up to 48 ports

    Number of channels per server at Hicom 150 E/HiPath 3000/HiPath4000: Up to 69 ports

    Number of channels per server at HiPath 5000 V3.0: Up to 16 ports

    Number of channels per server at ROLM 9751: Up to 48 ports

    Maximum number of text-to-speechports: up to 32 per server

    Maximum number of messages per mailbox: HDD-dependent; not strictly limited

    Operating languagestelephone anddisplay: US-English, French, FrenchCanadian, American Spanish, German,UK-English, Dutch, Spanish, Italian,Portuguese, Brazilian Portuguese,Turkish, Russian

    Maximum number of personal distribution lists per user: 99

    Maximum number of addresses per distribution list: 99

    Hardware Requirements Processor (Intel only): Intel Pentium III

    933MHz (Note: Dual processors are not supported with a Hicom 300configuration)

    Level 2 Cache: 256kb RAM: 512MB Hard Disk: minimum 5 GB for HiPath

    Xpressions software only. HardwareRAID technology is highly recommendedfor fault tolerance. For maximum performance, separate drive arrays can be used for Windows 2000, HiPathXpressions, and HiPath Xpressions data, respectively

    CD-ROM and floppy drive: 36x/1.44FDD LAN card: 10/100 Ethernet PCI slots (for voice/interface boards):

    V2.1 PCI architecture minimum 3 Slotsfree (see PCI slot requirement table for more detailed information)NOTE: Full length slots required.

    I/O Ports: 1 x Serial Operating system: Windows 2000/2003 Remote Access Software: pcAnywhere

    10.5 Host version

    2004. Siemens Information and Communication Networks, Inc.

    Configuration Overview

    HiPath Xpressions V3.0 | 3

    GSM Network

    Corporate LAN

    HiPath 5000

    HiPath Xpressions(Windows 2000/2003)

    Hicom 300 EHicom 300H or

    HiPath 4000

    Non-Siemens PBX

    HiPath XpressionsMobile User

    Ethernet

    Q.sig or PIMG

    TCP/IP

    S2M/S0CorNet T, N/NQ

    S0 CorNet N Subset

    Hicom 150 OfficeHicom 150 H

    or HiPath 3000

  • SiemensAward-Winning Solutions

    2004 Best of InteropNetWorld+InteropHiPath 8000

    2004 Collaborative SolutionsProduct of the YearFrost & SullivanHiPath OpenScape

    2004 CRM ExcellenceCustomer Interaction SolutionsHiPath ProCenter Agile

    2004 Editors Choice AwardCommunications ConvergenceHiPath ProCenter Suites

    2004 Editors Choice AwardCommunications ConvergenceHiPath CorporateConnect V2.0

    2003 CT LAbs Product Review2000 Best Overall UnifiedMessaging SolutionCT Labs HiPath Xpressions

    Siemens Information and Communication Networks, Inc. 2004.All rights reserved.

    Siemens, CorNet, Hicom and Xpressions are registered trademarksand CorporateConnect, HiPath and OpenScape are trademarks of Siemens AG. ProCenter and ROLM are registered trademarks ofSiemens Information and Communication Networks.

    All other trademarks, product and company names are the property of their respective owners.

    Siemens Information and Communication Networks, Inc.900 Broken Sound Parkway Boca Raton, FL 334871.800.765.61231.408.492.2000

    Collateral stock number G0504-D1388-00 Availability and technical specifications are subject to change without notice.PDF.08.04 Produced in the U.S.A.

    4 | HiPath Xpressions V3.0

    Our strengthsyour gainSiemens is a leading supplier of real-time communications systems, applications andservices for corporate customers, network operators and service providers. We are represented in more than 160 countries. A million customersincluding 70% of the U.S. Fortune 500 companies and 350 fixed network operatorsput their trust in our solutions. With Siemens expertise and know-how in the fields of voice and IP communications, we excel at implementing even the most complex networks. The excellent quality of our end-to-end solutions is founded on these strengths.

    HiPath Real-Time SolutionsSiemens innovative solutions enable you to streamline processes and see new levels ofproductivity. Whether you are implementing HiPath 3000, HiPath 4000 or HiPath 5000Real-Time IP Systems or HiPath OpenScape, HiPath Xpressions, HiPath MobileOffice, or HiPath ProCenter solutions, you can start driving costs out of your business today.

    www.siemensenterprise.com