Xpress Support Leaflet Web - Fuji Xerox€¦ · Xpress Support New Service Experience Smart Device...
Transcript of Xpress Support Leaflet Web - Fuji Xerox€¦ · Xpress Support New Service Experience Smart Device...
What is Xpress Support?Technical support for multi-function devices has never been faster and more reliable, thanks to Xpress Support, which features Fuji Xerox (Hong Kong)’s revamped field engineer service team and enhanced one-touch support services on Smart Device 2.0. ��In the event of technical issues, users can get connected to an engineer simply through the mobile app. Users can also scan the QR Code displayed on the device to track the service’s progress. The standard of customer service is now elevated to a total new height.
ApeosPort-VI C7771 Series
Xpress SupportUnique mobile platform
Search at official app store:
Or scan QR Code on the right:
Take 2 simple steps to register:Fuji Xerox (Hong Kong) Xpress Support App
Xpress support
Login
Download1Step
2Step
Enter a valid email and phone number, click
Click to scan the QR code displayed on device
SCAN
SIGN IN
Benefits:
User friendly remotesupport portal
Convenient anduser-friendly
Assign engineer with photo IDto ensure your office security
Easily illustrateproblems with photo
Real time responseand fast resolution
Place a Service Request that is:
Take 4 simple steps to place a Service Request:
Submit
Confirm info, click
Submit
Select service request category, you may add photos or description,
clickNext
Enter valid contact info, click
Scan the QR code displayed on the device
or input the serial number shown on the
device directlyStep01
Step02
Step03
Step04
Step 1
SecureUser-friendlyConvenient
You will know which engineer will
handle the issue
Supported by AMDP Catalogue on Demand
The contents described herein are correct as of May, 2017.Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.
Fuji Xerox (Hong Kong) Limited11/F Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong KongTel: (852) 2513 2888 Fax: (852) 2560 6433
Customer Support CenterHong Kong Tel: (852) 2513 2513 Fax: (852) 2513 2518Macau Tel: (853) 2855 8008 Fax: (853) 2857 4996Email: [email protected]
Website: http://www.fujixerox.com.hkFacebook: http://www.facebook.com/FujiXeroxHongKongLinkedIn: http://www.linkedin.com/company/fuji-xerox-hong-kongYouTube: http://www.youtube.com/FujiXeroxGlobal
Your trusted ICT Partner in providing leading Document Services and Communication
ISO 14001 : 2015Certificate No.: CC 2639
ISO 50001 : 2011Certificate No.: CC 5473
Xpress SupportNew Service ExperienceSmart Device 2.0 redefines the standard of service.
With the cutting-edge Xpress Support Mobile App, users can simply scan the QR code from Smart Device 2.0
Mobile App to request timely support from a professional engineer.
They can also rate the engineer and provide feedback afterwards.
More Information: www.fujixerox.com.hk/smartdevice2
ApeosPort-VI C7771 Series