GIVE YOUR GUESTS THE TIME, CONTROL AND PRIVACY THEY HAVE BEEN ASKING FOR

Xpress Check-In Kiosk Powered by IJWS

Consumer attitudes toward self-service in lodging are increasingly positive. For the third consecutive year,

Opinion Research Corp. conducted a telephone survey of more then 1000 consumers the results of which show an increasing correlation between the availability of self-service and how it affects their buying decisions and

loyalty .

The benefits of hotel check-in/out kiosks:

Faster service (61%) came in first, followed by privacy with (58%) of responses. This indicates quests appreciate a more discreet means of providing personal, financial and room preference information. Shorter lines came just

after, at (57%), as line busting is often perceived as a key benefit of self-service check-in. Accuracy garnered

(50%) of responses, followed by greater control with (48%).

(Hospitality Technology Study conducted by Opinion Research for NCR Corporation)

Contact:

David Dunn

ddunn@ijws.com

IJWS Direct Sales

717-421-5887

Your Guests are Ready

for Self-Service

Are you?

61% of those

surveyed said that

they were very or

somewhat likely to

use a hotel kiosk if

one were available

By providing them the finest in service with the convenience of self-service. Xpress Check-In from IJWS provides check-in, check-out and other functions to enhance the guest experience at your property. Progressive hoteliers

have come to recognize that meeting the growing consumer demand for self-service is crucial to building consumer loyalty and driving top-line sales growth. Xpress Check-In from IJWS is installed in nearly 400 hotels,

resorts and casinos on more then 700 check-in kiosks.

What do consumers have to say about hotel self-service kiosks?

Checkin Check-Out Join

Gold

Passport

Boarding

Pass

Deutsch >>>Français Español

With Xpress Check-In most transactions can be performed in under one minute

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Welcome Doug MacRae

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Continue

Check-InRoom

Preferences

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Group Code IJWS Rate

Step One: Guests select the transaction

type to be performed and swipe their credit

card for identification

Step Two: The kiosk retrieves the

guest reservation from your Property

Management System and displays it

for approval.

Change

Bed

Smoking Floor Level Continue

Check-In

Make Changes

Step Three: The guests make changes

to the reservation based on availability

and your business rules

Agreement

In the event that I do not check out at my time of departure, or if charges are posted subsequent to my

check out, I hereby authorize you to charge my credit card as imprinted. I understand that my credit

card will be authorized for estimated changes during my stay. I further acknowledge that I am

personally liable for all charges billed to my room. All charges are due upon demand unless previous

billing arrangements have been made. Room Rate subject to tax. A safe deposit box is available for

protection of your valuables. The hotel’s liability pursuant to general business laws.

** Checkout 11:00am

** I agree to pay all charges incurred to this room from any additional names or guests registered to my

room.

Check-In Complete

Step Four: The guests agrees to the

hotels terms and conditions and signs

a electronic signature capture pad

Step Five: The kiosk encodes, validates

dispenses the guest room keys and prints

a welcome receipt with directions to the

room

More than 50% of consumers

said they would choose a

hotel that offered

self-service.

Hospitality Technology

Self-Service Study

Increase Revenue by Offering Guests an Upgrade

Xpress Check-In offers more than just Check-In and Out

Airline Boarding Passes: Give your

guests the gift of time by allowing them

to avoid the lines at the airport

Kiosk Monitor: Keep track of

your kiosks, health and send

alerts to staff and management

when technical attention is

needed

Signature Capture Manager: Quickly

retrieve signatures and transaction

detail when questions arise

Report Builder: Detailed reports on all kiosk

activities. Provides for custom reporting and

email distribution to management and staff

Sample Guest Folio

Airline Boarding Pass

Folios and More: Print or email guest

folios and print coupons or special

promotions for amenities throughout

the property

Interfaces are available for most of today’s popular PMS and lock systems

“The system is quick and effi-

cient. Our guests refer to

using our kiosks similar to

using self-service at an air-

port. Hyatt Place is currently

seeing about 35% of our

guests use the kiosk” Steve

Cadaret, District Manager

Hyatt Place

Quality NCR Kiosks Designed to Complement Your Lobby Decor

Hyatt Regency O’Hare

1100 spacious guestrooms located within a few miles of O’Hare International

Hyatt Regency Fisherman’s Wharf 313 S Guest Rooms in San Francisco California

Hyatt Regency Resort and Spa

575 Guest Rooms on Del Monte Golf Course near Pebble Beach

“Our guests have come to expect

this type of service and enjoy the

convenience of registering and

checking out on their own, said

Jay DellaVecchia, Hyatt Regency

O’Hare

“The kiosks enable our agents to

focus less on the transaction and

more on customer service.” Jay

DellaVecchia, Hyatt Regency

O’Hare

“The kiosks are a great tool to

help us share a moment with each

of our guests. Moving from behind

a typical hotel counter to being

next to the guest allows for a

more personal, friendly

atmosphere. This allows us to get

to know our guests, which

ultimately leads to more busi-

ness.” Steve Cadaret District

Manager, Hyatt Place