Xerox® Workflow Automation Solution for Logistics and Fulfillment A multitude of documents and data flow between your internal and external stakeholders during logistics and fulfillment processes, affecting how your customers experience services from your company. The Xerox® Workflow Automation Solution for Logistics and Fulfillment enables you to streamline these processes as well as improve communication with your customers and suppliers, no matter where they’re located.

Improve your lines of communication.

The logistics and fulfillment of orders involves numerous steps, detailed documentation and an open line of communication with your key stakeholders. By providing a central, secure and online platform where customers can complete forms, provide feedback and even generate claims, your organization can boost its responsiveness to queries and potential issues, and in doing so, may increase customer loyalty across the board.

With the Xerox® Workflow Automation Solution for Logistics and Fulfillment, manufacturers can:

• Streamline the flow of information with suppliers and customers through a common, integrated interface

• Improve delivery accuracy through an automated process so that you can ensure all inspections you deem relevant have been performed and critical product documentation is included with each order

• Leverage electronic forms where possible and optimize form layouts to improve clarity for customers

• Increase customer and supplier satisfaction by enhancing communication responsiveness via a centralized, secure online platform

By using electronic forms and optimizing your documents, you can spend less time worrying about preparing documentation and more time managing the heavy fluctuations in supply and demand.

Learn more at xerox.com/was.

Streamline your fulfillment process from beginning to end.

Generate and manage orders through a common interface.

The speed and accuracy of your ordering process can affect how customers perceive your company and the service it delivers. The Xerox® Workflow Automation Solution for Logistics and Fulfillment creates a common online interface with your customers, suppliers and internal teams that not only simplifies the ordering process but also creates a turnkey hub to communicate delivery questions and any associated claims.

Strengthen collaboration with suppliers.

The growing number of SKUs means stock requirements and their documentation needs are constantly on the rise. Our solution facilitates better communication between your organization and suppliers through a centralized hub that provides access to real-time data on available inventory, status of orders and more, helping you to manage your inventory to meet customer needs. What’s more, you’ll be able to better manage delivery charges by having greater visibility into which of your locations is the most cost-effective for shipping products to a particular customer.

Improve inspections and minimize documentation errors.

Shipping correct, complete documentation with a product is a critical part of fulfillment. Our solution allows you to use a centralized, online portal to track and share exactly which documents need to go with any given delivery. At the same time, our solution also provides electronic checklists to ensure all inspections you deem relevant are performed to minimize packing and documentation errors.

Create a paperless fulfillment process.

Replacing paper-based documents with automated electronic forms accelerates document routing, inspections, approvals and more. The Xerox® Workflow Automation Solution for Logistics and Fulfillment can eliminate these paper-based, inefficient bottlenecks, saving valuable time spent printing and scanning that can be refocused instead on delivering the best service possible.

©2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and “Work Can Work Better” are trademarks of Xerox Corporation in the United States and/or other countries. BR18479

Logistics and Fulfillment Process Flow

Receive Order Note any special instructions

Process Order Collect item from suppliers or warehouse

Pack Order Perform quality control checks, verify shipping address

Manage Inventory Reorder stock as necessary

Ship Order Dispatch item to customer, send tracking information