'Xero-ing in' on Global Collaboration During Hyper-Growth
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Transcript of 'Xero-ing in' on Global Collaboration During Hyper-Growth
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Anika Rani @neekseeka Technical Business Analyst, Xero
‘Xero-ing’ in on global collaboration during hyper-growth
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DENVER NEW YORK
SAN FRANCISCO
MILTON KEYNES
LONDON
CANBERRA
MELBOURNE
SYDNEY AUCKLAND
WELLINGTON
SINGAPORE
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Global small business platform and ecosystem with over 700,000 subscribers
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#1 Most innovative growth companies 2014 & 2015
Best Accounting SoftwareCLOUDSWAVE AWARDS
Financial Product of the YearUK CLOUD AWARDS
TaxTouch Most InnovativeBANKING TECH AWARDS
Top-choice accounting softwarePC WORLD
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Our growth
1,450+
717,000
200 1k 7k 17k36k
78k
157k
284k
475k
27 50 56 90 113194
382
758
1161
$39MREVENUE
REVENUE$258M
SUBSCRIBERS
XERO STAFF
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1,450+
27 50 56 90 113194
382
758
1161
XERO STAFF
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Human Champion Challenge Ownership Beautiful
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Challenges
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Challenges
1 2 3 4
On-boarding & Up-skilling
Standardisation vs. Freedom
Supportchannel
Atlassian Suite Performance
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Rapid hiring & effort to on-board
Knowledge sharing for new starters
Continuous learning & up-skilling
Exponential speed of development
Managing the on-boarding and up-skilling of teams
1
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Training in small, targeted groups
Surface content, make it easily accessible
Establish a training support channel
1
Internal Atlassian knowledge base for self-help
Managing the on-boarding and up-skilling of teams
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Standardizing while scaling
Constantly evolving, dynamic teams
Openness to other systems & tools
Achieving a balance between standardization and freedom
2
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1450+ Users
185 Projects
62 Customfields
44 Workflows
13 14 15 16
JIRA Usage
77
723
1126
51
120
48
60
38 23
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Integrate disparate systems using Atlasssian Marketplace
Common and flexible workflows
Track and review usage statistics
2
Achieving a balance between standardization and freedom
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Establishing an effective support channel for stakeholder engagement
No single place for directing requests
Requests were missed
No visibility of request numbers
SLAs did not exist
3
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Establish a single funnel for requests
Leverage customised issue collectors
Set response times and expectations
3
Report, report, report
Establishing an effective support channel for stakeholder engagement
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Increase in number of global users at Xero
Increase in customisations and add-ons
Little visibility of server performance
Maintaining the Atlassian Suite for stable performance
4
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Be proactive: Implement monitoring tools - Java Melody
Be reactive: Establish an Outage Response Process
Educate the team
Maintaining the Atlassian Suite for stable performance
4
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Takeaways
Design with scale in mind Deliver value from change
Create a common language
Align don’t silo
Ensure effective operations
Group thinking & review
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Human Champion Challenge Ownership Beautiful
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Beautiful accounting software
www.xero.com