Master Track B: “Innovation, Design, & the Seamless User Experience”
XCAAS-OCEANA Provide a seamless customer experience and ... · XCAAS-OCEANA Provide a seamless...
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FACT SHEET XCAAS-OCEANA Provide a seamless customer experience and gain invaluable insights at every touch point experience Your customers interact with your business in a variety of ways, and providing a seamless experience for them across all devices and channels is the key to differentiating your business and earning their loyalty. Multichannel functionality is limited in its customization capabilities and may require additional investments in outside consulting and system integrations to fully integrate custom processes and applications. But the xCaaS-Oceana offering from Windstream Enterprise gives you the flexibility to truly engage with your customers by personalizing every touch point of the customer journey and gathering valuable data to optimize every customer interaction. XCAAS-OCEANA Enormous flexibility to develop data-rich interactions Windstream Enterprise xCaaS-Oceana features an intuitive drag-and-drop interface that requires no previous coding experience or costly hardware for testing. Pre-built configurations for common processes help organizations leverage cuing-edge technology, like Artificial Intelligence and real-time visualization, to gain a deeper understanding of their customers and fuel smarter decision making to improve customer satisfaction and loyalty. Gain enormous flexibility to build the ultimate customer journey in-house Leverage cuing-edge technology to provide exceptional service Gather rich data at every touch point to fuel smarter business decisions
Transcript of XCAAS-OCEANA Provide a seamless customer experience and ... · XCAAS-OCEANA Provide a seamless...
FACT SHEET
XCAAS-OCEANA
Provide a seamless customer experience and gain
invaluable insights at every touch point experience
Your customers interact with your business in a variety of ways, and providing a seamless experience for them across all devices and channels is the key to differentiating your
business and earning their loyalty. Multichannel functionality is limited in its customizationcapabilities and may require additional investments in outside consulting and system
integrations to fully integrate custom processes and applications. But the xCaaS-Oceana offering from Windstream Enterprise gives you the flexibility to truly engage with your customers by personalizing every touch point of the customer journey and gathering
valuable data to optimize every customer interaction.
XCAAS-OCEANAEnormous flexibility to develop data-rich interactions
Windstream Enterprise xCaaS-Oceana features an intuitive drag-and-drop interface that requires no previous coding experience or costly hardware for testing.
Pre-built configurations for common processes help organizations leverage cutting-edge technology, like Artificial Intelligence and real-time visualization, to gain a deeper understanding of their customers and fuel smarter decision making to improve customer satisfaction and loyalty.
Gain enormous flexibility to build the ultimate customer journey in-house
Leverage cutting-edge technology to provide exceptional service
Gather rich data at every touch point to fuel smarter business decisions
How does xCaaS-Oceana address your business needs?Build the ultimate customer experienceTrue omnichannel functionality lets you personalize every touch point and customer interaction within your organization.
Control costsIntuitive drag-and-drop interface makes it easy to develop workflows, applications and processes in-house, without investing in vendors or hardware for testing.
Gain a 360° view of the customer journeyGet a complete picture of your customer journey by capturing big-data and leveraging advanced technology to correlate all customer interactions.
Make better business decisionsGain a deeper understanding of your customers and leverage real-time visualization to fuel smarter decision making.
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About Windstream Enterprise
Windstream Enterprise collaborates with businesses across the U.S. to drive digital transformation by delivering solutions that solve today’s most complex networking and communication challenges.
To learn more about UCaaS/CCaaS, visit windstreamenterprise.com
