X3eTY2_65C

X3eTY2_65C - ALL ACTIVE SOLUTIONSJuly 2008

Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.

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This document contains information that was exported directly from Konica Minolta's SSDSupport knowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

SSD SUPPORT SOLUTIONS

IC-408 Controller - no or slow print, scan failure, garbled data, lockup,d/ i

Solution ID 15 Solution UsageTAUS0701047EN*

DescriptionUnable to select Tray 4 of the LU-202 in the print driver or Command WorkStation with a platen installed.

Solution CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selectedwhen printing. SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso &IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to thesize of the image files. IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have allbeen incorporated with version 1.0a. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patchesthat may have been released. Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.

Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500. SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If thecontroller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited numberof peripherals that are only available on the "Entry" system. Notes : 1.See attached Specification & Installation Guidefor a complete list of supported configurations. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionScan to SMB does not work only in a workgroup network environment.

Solution CAUSE: User name format does not properly identify the user in the domain. SOLUTION: Enter the user name in the [domain name\user name] format to properly identify the user to allow the SMB connection. Note : Since the controller is normally not a member of the domain,it is necessaryto identify the domain name with the domain user name to allow theconnection. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionIC-408 powers down after booting.

Solution CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher isloaded but unsupported PRO series finisher is installed SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PROseries finishers are not supported when using the Fiery IC-408. Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader must be installed. Adobe Readercan be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

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Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. July 2008



DescriptionUnable to insert simplex tabs into duplex print job using the IC-408 controller.

Solution CAUSE: Alimitationwith theIC-408 system code version 1.0system code. SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue. In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion. Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation,verify that it is version 4.5.1.20 or above.The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionScan to E-mail is not working after upgrading to version 1.1.

Solution This issue has been escalated to Konica Minolta Business Technologies in Japan. KMBS/SSD is working with partners in support and R & D in Japan to obtain a resolution for this issue as quickly as possible. If viewing this solution via the web, please establish a ticket via either the web or by calling the contact center at 1-800-825-5664. Once a ticket has beenestablished an E-mail will be sent when this solution is updated. IMPORTANT : Please attachthe following information to the Problem Ticket: 1. Type of E-mail server being used. 2. Management Lists for the mainbody and controller. 3. Scan settings (DPI, simplex or duplex, number of originals, paper size) 4. Indicate if Seperate Scan is being used. 5. E-mail log from the Fiery controller. 6. A Packet trace capturing activity between the Fiery and the E-mail server when sending scan to E-mail. Note :For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. Once therequested information is received, end the call with call code "Escalated to Japan". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD


Description Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery X3eTY2 (IC-408) PostScript driver. "Load 8.5x11paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation.

Solution CAUSE: Bug with theIC-408 system code and print driver. SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta DownloadSelector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-softwareVer1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also,the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657). Please refer to the attached IC-408 Service Manual for information on install procedure. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. 2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. 3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1system code. 4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD. 5. Please refer to the attachedRelease Notesfor additional information. 6. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html .

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SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionThe 1-V80PE patch does not work properly for the Fiery IC-408 v1.0a.Itdoes not show up on the Fiery Configuration Page and does not allow anyadditional patches to be installed.

Solution CAUSE: Updated patch required. SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify betweenold and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of thegood patch is 1.51MB ( 1,590,397 bytes ). Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for thebizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary betweenpatches. Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the restare from performing the system updates. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionJobs deleted from Fiery if jam or no paper error is not cleared within specified time. Job will leave Active Jobs queue and then show in the Printed Jobsqueue as an errored job.

Solution CAUSE: Cancel Job on paper mismatch is enabled on Fiery and timeout settings are at lower minute setting. SOLUTION: Disable the Cancel Job on Paper Mismatch or increase timeout setting by using the following procedure: 1. Connect to the Fiery using a web browser. 2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab. 5. Enter the Fiery password. The default password is 'Fiery.1'. 6. Select Server. 7. Select Jobs. 8. Under Job mismatch, uncheck the Enable Mismatch Action check box, or increase timeout setting to desired amount.9. Click Apply. 10. Click Reboot. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionAfter the i-data box has been powered OFF/ON, it does not reattach to the AS/400 via TN5250E.

Solution CAUSE: The i-data device was not varied offline which allows the TN5250E protocol to connect to the AS/400.

SOLUTION: Vary the i-data device offline to allow the TN5250E protocol to connect to the AS/400.The Netstat command can also be used to determine if the AS/400 'thinks' that the i-data box is still connected. Locate the TCP/IP address of the box in theConnection Status screen, and end the connection. Recycle the i-data box and it should connect. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


Description"ACCESS CODE INVALID" message when printing from Microsoft Windows 95/98/ME through a Windows 2000 or 2003 server. Printing from WindowsNT/2000/XP through the same queue is fine.

SolutionCAUSE: A possible corrupt spooler that only affects printing from non-NT based workstations.

SOLUTION: Delete the printer and all associated driver files and then reload the drivers. For more detail, refer to Microsoft Knowledge Base Article -260737 . Note : To view the above PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.htm

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Solution ID Solution UsageTAUS0703247EN*

DescriptionHow to increase the viewed amounts of jobs held in the Job Log on Command WorkStation.

Solution This can be done in the Server Setup of the Fiery: 1.Enter the Server Setup of the Fiery (password Fiery.1) via the web browser and TCP/IP address or at the machine/controller. 2.Under the Server Setup there is a category Jobs Saved in Print Queue. Enter 1 to 99. 3. Save and re-boot the controller in order for the changes to take effect. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionFreeForm master does not match error message in the log when printing a mail merge using FreeForm.

Solution CAUSE: System 8 Fiery controllers will not auto rotate to correctly orientate the print job with the FreeForm master. SOLUTION: Make certain that all the size and orientation settings are the same between the FreeForm master when it is sent and the mail merge when it issent. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


Description Unable to print a configuration page and the machine prompts for 64gms to 74gms paper weight yet the tray is set for the proper paper weight. This problemalso occurswhen printing.

Solution CAUSE: The firmware on the machine is corrupt or the system code on the IC-408 is corrupt. SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or systemsoftware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'DownloadMSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionScan to Windows SMB is not shown on the IC-303/IC-408 configuration page.

Solution CAUSE: Windows printing is disabled on the IC-303/IC-408. SOLUTION: Enable Windows printing in Network Setup on the IC-303/IC-408. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to load system software via the Ethernet installer program. The install program starts but the system software hangs up while loading and does notcomplete.

Solution CAUSE: The IC-408 system software version 1.0a and MicroPress version 1.1 Ethernet installer program have a tendency to"conflict" during systemsoftware install. SOLUTION: Install the IC-408 system software via a USB thumb drive. Notes : 1. See attached USB thumb drive system software installation instructions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. If installing system software via a Ethernet cross cable, disconnect the serial cable to the main body and any USB drive during system software install. 3. In the case of a MicroPress version 1.1 Ethernet installation, load the system software from a PC other than the PC with the MicroPress software. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

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DescriptionPatch installation using Command WorkStation fails.

Solution CAUSE: Patches are executables using a built-in Fiery Downloader. SOLUTION: Download the patch and either unzip or execute. Open the resulting folder and run the executable file.The following information is required: Username: admin Password: Fiery.1 Hostname: The TCP/IP address of the Fiery. Follow the onscreen prompts when installing. Note : Patchescan usuallybe downloaded fromthe Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionCANNOT RECOGNIZE VIDEO BOARD error message and printcontroller not recognized by main body in Command WorkStation after installing the1-UY7PG patch on system version 1.0.

Solution CAUSE: Patch 1-PYRSX has not been installed.This patch must be installed at the same time, as stated in the Release Notes. SOLUTION: Install patch and reboot controller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to scan to SMB, FTP or E-MAIL from the IC-408 with a MicroPress configuration.

Solution CAUSE: Scanning is currently not supported with the IC-408 in a MiroPress configuration. SOLUTION: Scanning support is planned for the next MicroPress release. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to print anything from IC-408 including configuration page after loading version 1.1.

Solution CAUSE: Version 1.1 defaults to a paper type of Color Specific which requires the trays to be manually configured or overridden. SOLUTION: In the PostScript setup section of the Fiery setup of the web browser, set the paper type to Plain as a default. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionIC-408 powering OFF after booting up with a display of FF.

Solution CAUSE:Green LED reset pushbutton is stuck in the activated position. SOLUTION: Check to see if the green LED reset pushbutton, to the right of the ON/OFF switch, is stuck inward. Open up the Fiery and release the stuckbutton. Add tension on the return spring if needed. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

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DescriptionUnable to log onto Fiery remote scan using the default user name and password (admin/Fiery.1).

Solution CAUSE: LDAP is enabled. SOLUTION: Enter any valid LDAP Username and Password to enter Fiery Remote Scan. Disable LDAP on the Fiery under Service set up. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description When theproperties of a job are opened in the Printed Jobs area in Command WorkStation version4.5.21 and then either the PRINT or OK button ispressed, these errors occur in succession: Error: Spine Width Numeric value must be between 0.00 and 85.00 Error: Center Margin Numeric value must be between -141.80 and 141.80 Errors appear even though the booklet features are not selected and the settings that the errors specify are grayed out.If right-clicking onthe same job in the PRINTED JOBS area and selecting print instead of properties, the job is sent to the print queue and prints with noproblem.

Solution CAUSE: Corrupt Fiery program(s). SOLUTION:All Fiery programs must be removed form theworkstation using the uninstall utility on Fiery disc. The Fiery utility disc must be thesameversion as the version of system codeinstalled on the Fiery. For example, if you have version 1.01 on the Fiery you would use the version 1.01Fiery utility disc. After all programs are removed, reinstall using the Fiery utilities disc. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


Description Configuration page 2 will not print. Command WorkStation displays PostScript error.

Solution CAUSE: IPv6 enabled. Solution: Set Enable IPv6 toNO in the Network setup => Protocol setup. SPECIAL NOTE : Solution contribution byWiiliam Monnot, KMBS/Hawthorne


Description"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.

Solution CAUSE: Special firmware required. SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest versionfirmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD


DescriptionAfter updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.

Solution CAUSE:Correct PPD has not been loaded in Adobe PageMaker or PPD has not been assigned to printer in PageMaker print dialog box.

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SOLUTION:To correct this: 1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder. 2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder. 3.Reboot the system then open PageMaker file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENTbutton available. 4.Select DOCUMENTand change the PPD to Fiery X3ETY2 65_55C-KM. 5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer. Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD tothat printer so the PPD does not have to be selected everytime. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionController internal pages are not printing. These pages are never shown in the Job List on the machine or in Command WorkStation.

Solution CAUSE: Publish Direct Connection is set to No in the Printer Setup. SOLUTION: Set Publish Direct Connection to Yes in the Printer Setup section of the Fiery configuration. SPECIAL NOTE : Solution contribution by John Mcilreevy, Pacific Office Automation.


DescriptionUnable to print a calibration test page and configuration page as well.

Solution CAUSE: The IC-408 system code is corrupt. SOLUTION: Reload system code on the Fiery IC-408. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

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IC-408 Image blank or solid color


DescriptionJ-3201. There is a very high toner coveragewith the papersometimes wrapping around the fuser roller and sticking thus causing the jam.

Solution CAUSE: To much toner on page. SOLUTION: Select TONER REDUCTION inthe printer driver which islocated under the IMAGE tab. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

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IC-408 Image delay, advance, shift or skew


DescriptionColors are shifting after every calibration.

Solution CAUSE: Patch upgrade required. SOLUTION: The IC-303 1-TP12R patch has been released. Install the IC-303 1-TP12R patch. Notes : 1.See attached ReadMe document for additional detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for freefrom the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

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IC-408 Image too light, dark, uneven or wrong color


DescriptionPANTONE colors printed from an application do not match the PANTONE swatch book.

Solution CAUSE: Incorrect use of Fierycolor charts. SOLUTION: Follow these procedures for Fierycolor charts: 1. Print Fiery color charts. 2. Select the color on this chart that best matches the desired color (such as a PANTONE swatch book). 3. Enter the number of the selected color on this chart into the application as the PANTONE color. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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IC-408 Miscellaneous


DescriptionWhat Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?

Solution Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vistawithminor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista. 2.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. 3.The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To viewthe PDF, AdobeReader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD


DescriptionPart number(s) for the IC-408 system code.

Solution IC-408 system codeversion 1.0(p/n 45057679), version 1.0a (p/n U226-0190 - 2 DVD set) and version 1.1 (p/n 45072657). IMPORTANT :There is alimited supply of the IC-408 version 1.0a system code DVDs, thus availability isnot a certainty. All the ISO files to create a DVD (or DVDs)are available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the Release Notes and installation instructionswhich also are available via the Download Selector.To view a PDF, Adobe Reader must beinstalled. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionScan to SMB setup instructions for the Fiery IC-303 and IC-408.

Solution Please refer to the attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to install system software on the IC-402 (Fiery X3eTY 35C-KM), IC-406 (Fiery X3eTY 30C-KM) or IC-408 (Fiery X3eTY2) using a USB flash drive.

Solution Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded forfree from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Make sure to powerOFF the Fiery usingthe dedicated AC switch; disconnect all cables from the Fiery andverify that the Service Switches are inthe normal position (downward position). IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD


DescriptionHow to create saddle-stitched booklets on the bizhub PRO C6500/C5500 from Macintosh OS 10.4x and Microsoft Windows XP.

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Solution The attached document details how to make a saddle-stitched booklet using the IC-303 print driver from Macintosh OS 10.4x and Microsoft WindowsXP. These should also apply to other versions of Windows and OS 10. The document procedure was as tested with Adobe Acrobat. Notes : 1. The IC-408 works the same way with minor differences in features in the screen shots.2.When printing from Microsoft Word, there is a known issue that prevents the job from printing on the correct size paper without configuring the documentin Word correctly on controllers with system software prior to 1.02.The page size must be defined as 8.5x11S and the "Scale to paper size" option in the Word print dialog box must be set to 11x17. "Booklet Best Fit" mustalso be selected in the print driver options to get the page to fit within the margins. This will result in a slightly reduced image. The other option is to send thejob to the hold queue on the Fiery and then use Command WorkStation to change the paper size to 11x17. This will result in a properly scaled print job,but requires this extra step.3. Version 1.02 system code does not require the Scale to paper size option in the Word print dialog box to be set to 11x17. Instead set it to either "none" or8.5x11S. This will output an image that is not reduced. 4. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD


DescriptionHow to install system code on the IC-408 through the Ethernet port or USB flash drive.

Solution ETHERNET LOAD The installation program cannot be run directly from the DVD; 1. Disconnect cables from Fiery and power it down. Power downthe MFP using sub-switch. 2. Connect crossover and copy entire contents of system DVD1 to PC HDD (must have minimum 5GB free space). 3. On HDD double-click on Langsel.exe and select language. 4. Double-click on Fiery Installer.exe. 5. Flip both DIPswitches (one inch away from LED display on Fiery - sometimes covered by gray tape). 6. Approve license screen and Ethernet connection screen. 7. TurnON the Fiery power switch and wait 15 seconds or so until "FF" is seen on the Fiery LED (green switch light must be ON). Within 2-3 minutes "1 of12" will show on installer screen. 8. This will take 35-50 minutes. 9. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish". 10. Ignore verbiage in installer, power down Fiery using the AC switch, reset DIPswitches to original, then power down the MFP using the main sub-switch. 11. Reconnect normal cables, power up the MFP, then the Fiery AC switch making sure the green soft-switch light goes ON. 12. At this point it can take the Fiery up to 60 minutes to complete self-install. When the Fiery is done the "Controller" button on the MFP LCD is activeand "00" is seen on Fiery LED. 13. Set up the Fiery partially through the MFP interface, or via Web Configure (more settings). Notes : Video port is totally dead when monitor is connected to Fiery VGA port. When Fiery is booted up, "00" is in LED display. FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GBdrive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set sothat DVD drive is bootable. Procedure 1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language. 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery with prepared flash drive: a. PowerOFF sub-switch on the MFP and powerOFF Fiery AC switch. b. Plug in flash drive. c. DIPswitches do NOT have to be changed for this load method. d. PowerON the Fiery AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadicallyflashes. e. When done (about 10 minutes), LED on Fiery shows "FF" and stays there; flash drive ceases blinking. f. PowerOFF Fiery AC switch, wait at least 30 seconds, remove flash drive andreconnect cables. g. Power ON the MFP sub-switch, then the Fiery,watching to ensure green light comes on. h. The Fiery must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery LED activity to show if anything is really

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happening. Be patient and wait 45 minutes. i. IMPORTANT - Power down the Fiery andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring upFiery, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. Notes : The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button neverappeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i). Flash drive and Fiery LED behavior while transfer from flash drive to Fiery (steps d and e above): On initial power up, for about 20 seconds, there willbe rapid Fiery LED changes and the flash drive will flash a few times. Then, Fiery LED will count 00,01, 02 ... 13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery LED has not changed from "FF", transferis complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description IC-408 parts list.

Solution Please refer tothe attached updated Bulletin Number 5797. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for freefrom the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : The motherboard part number in the original bulletin mistakenly showed it as being commonwith the IC-405 and IC-406. The correct part number forthe IC-408 motherboard is now listed correctly. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Bill Ehmke, ESS/SSD


DescriptionHow to enableFiery System Updates automatically.

Solution To enable Fiery System Updates automatically, follow these procedures: 1. Connect to the Fiery using a Remote Desktop connection. The User name and password is Administrator and Fiery.1. 2. Select Start => All Programs => Fiery => System Updates. 3. Select Check Important System Updates, then select the time and frequency. 4. Select Automatic for both Operating System and Fiery System. 5. Configure the proxy server settings if a proxy server used for the Fiery Internet connection. 6. Select Check now to install available updates. Once updates begin downloading, they cannot be interrupted or stopped. 7. Exit Remote Desktop. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionWhen using BOOTP Lite, what should be used to separate the MAC address information?

SolutionWhen entering the TCP/IP address, MAC hardware address, subnet mask (optional), and gateway (optional) into BOOTP Lite , separate the MAChardware address (Network address) information using colons (i.e, 00:e0:bb:05:31:d3), not spaces or hyphens. Other information is separated as normalTCP/IP format (i.e, 198.169.2.12). Note : The BOOTP Lite program is attached below and also can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


Description

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Booklet Making (saddle-stitch) on Macintosh 10.4.x or Microsoft Windows XP.

Solution Please see the attached documentationfor complete details. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD


DescriptionFeatures of version 1.1 system code for the Fiery IC-408 controller.

Solution The following are some key features enabled by version 1.1 on the IC-408: Four new configurations available: o C6500 + PF-601 + RU-503 + SD-501 o C6500 + PF-601 + OT-502 o C6500 + PF-601 + FS-607 o C6500 + PF-601 + FS-520 Sample print o Enables operator to check image quality mid-run o Send sample print (either random or based on pre-determined interval) to sub tray for image quality inspection PCL 6/5 support PostScript-PCL Auto Switching Security Trust Mark (copy protection overlay) TWAIN initiation LDAP Search Reduction/Enlargement in scanning mode Enhanced MIB support User Authentication Important Notes : Although this IC-408 supports both the bizhub PRO C6500 and bizhub PRO C5500, the above configurations are not supported on the bizhub PRO C5500. The IC-408 does not support the bizhub PRO C6500P. New IC-408 image controllers with serial numbers of A0360Y0004012 or higher will be shipped loaded with the version 1.1 system code. For current IC-408 installations the IC-408 system code must be updated to new version 1.1 via one of the following methods: o Download the version 1.1 files (> 5GB) from the Konica Minolta Download Selector. o Order the version 1.1 DVD (p/n 45072657) fromSSD. Main bodyfirmware must be version 30 (G00-30) or above. The patch file to enable installation of the IC-408 memory upgrade is no longer required. New version of EFI Impose version 2.7 which is backward compatible. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to turn off the EFI Job Monitor.

Solution To disable the Job Monitor Program, perform the following:1. Right click on the Job Monitor Icon on the lower right side of the tool bar.2. Click Preferences.3. Deselect (uncheck) the box marked RUN AT WINDOWS START UP.4. Click OK. Note : To launch or activate the Job Monitor Program can be done from the Printer Status Tab under the Properties of the Driver. There are printer driversavailable without the Fiery Job Monitor which can be downloaded from theKonica Minolta Download Selector. Access the Selector from the the KMBS publicsite ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD


DescriptionHow to properly remove Command WorkStation from a Macintosh.

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Solution Please perform the step-by-step procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration.

Solution The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available with the installation of the following IC-408 version 1.0 patches: 1-PYRSX and1-UY7PG. IC-408 version 1.0a does not require the patches. Notes : 1.See attached configuration sheet. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe website at: http://www.adobe.com/products/acrobat/readstep2.html . 2.The IC-303 is not compatible with the FS-520. 3.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD


DescriptionWhat is the user name and password for Remote Desktop?

Solution The user name is 'Administrator' and the password is 'Fiery.1'. Both the user name and password are case sensitive. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionThe ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.

Solution CAUSE: Failed ES-1000. SOLUTION: To confirm, test on a different IC-408 or IC-303 controller. ES-1000 Spectrophotometer Functionality Troubleshooting The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please reviewproduct documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the followingsteps;1. For a Macintosh or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler forMonitors will automatically install the USB driver. On a Microsoft Windows PC, go to Device Manager and with the ES-1000 plugged into USB,"GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.2. Ifany PC or Macintoshcannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connectES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall theProfiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USBdevicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000will resolve this issue.3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, downloadthe "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" linkand choose utility from the drop-down for download. There is a Macintosh and a Windows version. For more information on using this tool, go tohttp://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .4. Keep in mind that on a Macintosh OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in anOS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On withinColorWise Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did notsupport the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise Pro Tools (version 38 or later - see attached)will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" touse the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery controller that has the FACI kit installed, the monitor provided with theFACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000into the monitor hub and plug the monitor hub into the Fiery USB port.6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 DiagnosticTool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support.

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Note : To open the attached file using WinZip, WinZip must be installed. WinZip can be downloaded from the WinZip website:http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the localcomputer to view. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description Why Command WorkStation does not show the correct memory in the Fiery controller.

Solution Fiery configuration sheet will show the correct memory size in the controller. Note : IC-303 will need to have system code version 1.1 installed. Command WorkStation will show approximately half of the available memory in thecontroller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD


Description Video cable part number (cableinterfaces Fiery with engine IPB).

Solution IC-405/IC 408 Cable, Video, 68P, Microcentronic (p/n 45053602). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD


DescriptionHow to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5.

Solution Please see the attached documentsexplaining how to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from theAdobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ed Bellone, Production Print/SSD


DescriptionSupport for Account track, Secure print, and User authentication from Unix/Linux environments.

Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information; 1. Product model number(s). 2. Now many products placed or being considered for placement. 3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionHow to access the Konica Minolta FTP site.

Solution The Konica Minolta FTP site is no longer accessible. The latest version of firmware, system software or print drivers is available via the Konica MinoltaDownload Selector. Access the Selector from MyKonicaMinolta.com, select the Service tab then click on SSD (DNA, Drivers, MSDS) in the left frame. Continue to your HomePage by clicking on Continue on to the SSD Home Page and select 'Download MSDS, Drivers, Firmware and more'. The download search tool offers several methods of searching for files. The top section of the page provides quick access to recently released files and themost popular downloads. These lists can be filtered by file type, such as driver, firmware, system code, etc. Below the top section, there is the first of three search options; a text entry box that can be used to quickly find all downloads for a given product. Forinstance, enter C500 and the search results page will find all downloads for the bizhub PRO C500. Below the text entry box, there is an alternative search by Product group and Product. Optionally, the search results can be further narrowed by selecting a

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file type or operating system. A third searching option is provided on the Advanced search page, which provides search results for more complicated search scenarios. With the old FTPsite, many files were misplaced or nearly impossible to find with the hierarchical structure that a files system imposes. The major goal behind this DownloadSelector is to provide an easier method of finding files fast, and ensuring, through details such as release notes, that the file being downloaded is the correctone. SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD


DescriptionIs the bizhub PRO C6500/IC-408 supported in MicroPress 7?

Solution The bizhub PRO C6500/IC-408 is only supported in MicroPress 7.5.0.1 and later. Note : Firmware version 30 for the bizhub PRO C6500, IC-408 version 1.1 code and the three required patches are required for MicroPress support. Thelatest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : The three patchesmust be loaded in order. Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) arealso available via the Konica Minolta Download Selector. Please seeattached patch files and associateddocumentation (foraccessibility incase the Download Selector cannot be accessed). To viewthe PDF, Adobe Reader must be installed. Adobe Reader canbe downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionSystem code version 1.0a for IC-408 Fiery controller.

Solution System code version 1.0a for IC-408 Fiery controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and InstallationInstructionsfor additional detail. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT WARNING : When running the installation program for version 1.0a system code, which copies files onto the computer being used forinstallation, it is extremely important thatit isinstalled into a folder on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive. If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed. IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionBurning ISO images.

Solution Please perform the procedures mentioned in the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description SMTP error 554.

Solution CAUSE: The mail servers are set to POP before SMTP as a security measure to prevent SPAM. The mail server collectsthe TCP/IP address duringauthenticationwith the POP server, and then permits SMTP relaying from that TCP/IP address for a short period of time. This means thatincoming mail MUST be checkedbeforemail is allowed to be sent. Ifsettingan E-mail client (like Microsoft Outlook) to checkmailregularly,outgoing mail may sit inthe Outbox until the incoming mail is checked again. Ifonly checking mail wheninitially openingthe E-mail client,a Send/Receive will need to be forced beforethe outgoing mail can be sent. IfE-mail is not checked within 30 minutes,an "Error 554: Relay Access Denied" error may be received.

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SOLUTION: Quick Fix 1. Move anything inthe Outbox tothe Drafts folder.2. With nothing inOutbox, click Send/Receive.3. After a successful Send/Receive, try sending an E-mail fromthe Drafts folder. Long Term Fix (in Microsoft Outlook) 1. In Microsoft Outlook, go to "Tools" then "Email Accounts".2. Click "View or change existing E-mail account", then click "Next".3. Selectthe account, then click "Change".4. Click "More Settings".5. Click the tab labeled "Outgoing Server".6. Select "My outgoing server (SMTP) requires authentication", then select "Log on to incoming mail server before sending mail" at the bottom.7. Click "OK".8. Click "Next".9. Click "Finish". Note : This procedure should be done by theonsite Network Administrator. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionIC-408 motherboard replacement information.

Solution ISSUE 1 : There was a motherboard replacement kit (p/n 45054305 )when version 1.0 system code for the IC-408 was first released. Thispart numberisinvalid for IC-408. It is valid for IC-402/405/406/409 family of Fiery controllers . This difference is that the Microsoft Windows XPe-based IC-408 kit is supposed to ship with a BIOS chip on the replacement board, whereas the kit for theabove-mentioned Linux-based Fiery controllers does NOT have the BIOSon the replacement board. ISSUE 2 : Shortly after the release of the IC-408 system code version 1.0, a serious bug was foundthat would prevent the motherboard kit from working if itwas ever needed.Therefore, if any version 1.0 IC-408s in field had motherboard failures, the entire IC-408 would have to be returned (RMAd). The system software fix to allow motherboard replacements to work was built into the Fiery IC-408 version 1.0a and version 1.1 system code. If amotherboard was to be replaced on one of these two versions, that motherboard kit part number would be 45068302 .This isa unique part number that is notcommon across any other system. The replacement is similar to that of the external controllers asthere isa dongle to transfer all of the features to the new board. EFI has stated that this dongle will not function if the controller is at version 1.0 when it is replaced. It must be at version 1.0a or higher for the transfer to function. They recommend an RMA of the whole controller if at version 1.0 when a failure occurs. If there are no options on the controller that must be transferred, this should not be an issue. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionPLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. TheCalibration Test Page is never output.

Solution CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel. SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps: 1. Enter Service mode. 2. Select [COUNTER/DATA]. 3. Select [PARTS COUNTER]. 4. Select [COUNT OF SPECIAL PARTS]. 5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted. 6. Select [COUNT RESET]. 7. Exit the Service mode.


DescriptionAdditional 512MB memory is not listed in the configuration pages with system code 1.0a.

Solution CAUSE: Required memory patch has not been installed onto the IC-408 controller. SOLUTION: Install patch 1-UT8R4 to the IC-408 with system code 1.0a to support the 512MB memory upgraded kit. With the patch installed, total memory listed on the configuration page will be 1008MB. Notes :

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1. Please ensure that the additional memory is installed when the patch is installed or the IC-408 controller will not fully boot up. 2. The IC-408 system code will need to be reloaded if the additional 512MB of memory is to be removed. 3. Please be aware that only the configuration page will show the total amount of memory installed. RAM memory installed on the controller is partitioned onthe controller between the OS and the System code. Memory listed in Command WorkStation will be 551MB total and memory listed under the MicrosoftWindows XP operating system will be 448MB total.4. The memory patch 1-UT8R4 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionHow to install system code version 1.1 on the IC-408 through the Ethernet port or USB flash drive.

Solution ETHERNET LOAD The installation program must be run directly from the DVD; 1. Disconnect cables from Fiery and power it down. Power downthe MFPusing sub-switch. 2. Power on PC and disable wireless port, firewall, and FTP and TFTP services 3. Enable DHCP on PC. 4. If Auto run does not start the install programon the DVD when inserted, Double-click on Fiery Installer.exe. 5. Flip both DIPswitches (one inch away from LED display on Fiery - sometimes covered by gray tape). 6. Select language, approve license screen and Ethernet connection screen. 7. TurnON the Fiery power switch and wait 15 seconds or so until "FF" is seen on the Fiery LED (green switch light must be ON). Within 2-3 minutes "1 of11" will show on installer screen. 8. This will take about 25 minutes. 9. Once "11 of 11" is done, with status bar not moving and "0KB" visible, click "Finish". 10. Ignore verbiage in installer, power down the Fiery using the AC switch, reset DIPswitches to original, then power down the MFP using the mainsub-switch. 11. Reconnect normal cables, power up the MFP, then the Fiery AC switch making sure green soft-switch light goes ON. 12. At this point it can take the Fiery up to 60 minutes to complete self-install. When the Fiery is done the "Controller" button on the MFP LCD is activeand "00" is seen on the Fiery LED. 13. Set up the Fiery partially through the MFP interface, or via Web Configure (more settings). FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GBdrive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set sothat DVD drive is bootable. Procedure 1. Put flash tool v3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language. 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery with prepared flash drive: a. PowerOFF sub-switch on copier and powerOFF Fiery AC switch. b. Plug in flash drive. c. DIPswitches do NOT have to be changed for this load method. d. PowerON the Fiery AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadicallyflashes. e. When done (about 10 minutes), LED on Fiery shows "FF" and stays there; flash drive ceases blinking. f. PowerOFF Fiery AC switch, wait at least 30 seconds, remove flash drive andreconnect cables. g. Power ON the MFP sub-switch, then the Fiery,watching to ensure green light comes on. h. The Fiery must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery LED activity to show if anything is reallyhappening. Be patient and wait 45 minutes. i. IMPORTANT - Power down the Fiery andcompletely power down the MFP. Power up the MFP, wait for normal MFP screen to appear and then bringup the Fiery, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionWhen installing patches on the controller using the Fiery Downloader, what is the User Name, Password and Hostname?

Solution User = admin Password = Fiery.1 (default password) Hostname = Fiery TCP/IP address SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

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DescriptionHow to retreive a scan to HDD using a web browser (Fiery WebScan).

Solution To retrieve a scan to HDD using a web browser (Fiery WebScan)perform the following: 1. Access the home page of the controller. 2. Select Webtools. 3. Select the Docs tab in the newly opened window. 4. Either log into the desired mailbox or use the guest box depending on where the scan was scanned to. 5. Select the box by the desired file. 6. Select the download icon above the list and follow the prompts. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionPrinting to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3.

Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionWhat options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408?

Solution The following options are supported with MicroPress 7.5.0.1 and the bizhub PRO C6500/IC-408: PF-601 Two-Tray Universal Paper Feed Unit HT-504 Heater for PF-601 LU-202 Large Capacity Tray HT-503 Heater for LU-202 FD-501 Multi-Folding Unit FS-503 Staple/Stacker Unit SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512 (US) Punch Kit PK-512 (EU) Punch Kit PK-513 Punch Kit PI-502 Post Inserter SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD


DescriptionHow to insert a blank page after each set when printing multiple sets of a document.

Solution To insert a blank page after each set when printing multiple sets of a document perform the following: 1. Select the Media tab in the driver.2. Under Mixed Media select Define.3. Select Insert Blank.4. Insert Blank is displayed; select AFTER.5. Select the radio button that indicates Last Page.6. Select Insert Blank. Make any needed changes for the paper tray such as the tray to be used for the insert and any paper weight definitions and pressInsert and then Close.7. The document is ready for printing. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


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DescriptionHow to set a Fiery device to use the output profile of a different Fiery device.

Solution IMPORTANT :The Graphic Arts Package must be installed to accomplish this. To usethe output profile of a different Fiery device: 1. Open Command WorkStation. 2. Log into the Fieryhaving the output profileto emulate. 3. Select "Server". 4. Select "Manage Color". "ColorWise Pro Tools" interface opens. 5. Select "Profile Manager". In the "Output list" (right side, third section from the top) click the small icon that resembles a target to organize Output list andselect desired paper setting profile. 6. When profile selected, a green arrow will appear to the left of selection. Click green arrow and theSave As window opens. 7. Select name forprofile (*using IC-405 as example* suggest changing profile name from"Fiery 50C-KM Plain N v4" to "IC-405 Plain" for ease of customeruse). 8. After profile has been saved select "Server". 9. Select"Log In/Log Out". Login window opens. 10. Log into Fieryto which the device profileis to beadded. 11. Select "Server". 12. Select "Manage Color". "ColorWise Pro Tools"window opens again. 13. Select "Profile Manager". Locate profilethat was saved from list on left side of window and click profile. When profile is selected,green arrows appearpointing to "Simulation" section and "Ouput" section. 14. Click arrow pointing to "Output" section and pop-up appears. 15. Click OK. Another pop-up appears that indicates "Download "Succesful". 16. Click OK. Third pop-up opens. Checkbox next to "Appear in Driver as". 17. Select "Output 1 - 10". Each output can be used only once. Ifattempting tosaveanotherprofile as a previously selected Output, it will override the previousprofile. 18. Click "Apply". 19. Click "Done". 20. Close "ColorWise Pro Tools". Now the output profile is available in the expert color settings of the devices print driver GUI.To access from application (may vary depending on Fiery version) select File=> Print=> Properties=> Color=> Expert Settings. Under "OuputProfile" select "Use Output Profile". Select desired profile from drop down menu. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


Description How to archive a Fiery print job for emailing or attachment to a help desk ticket.

Solution Follow these procedures to archive a file correctly for submissionto SSD. Ensure that the job to be archived has been rasterized and is in the active jobs/held queue. If the job has not been rasterized, it will not archive correctly. Highlight the job and right click on it. Select "Archive" from the drop down menu. Check the "Archive Rasters" box; thenchoose a destination for the archiveand select OK. The archive will consist of multiple files in a folder that has the same name as the job name. To make the files portable, compress them into a zip format using WinZip or another archive application. Select the folder that contains thearchives and zip it with all of its contents. This will produce a single portable file that can be attached to a help desk ticket,e-mailed, or transferred via FTP. SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS/SSD.


DescriptionIs the IC-408 controller supported with the bizhub PRO C6500P?

Solution The IC-408 is not supported with the bizhub PRO C6500P. SPECIAL NOTE :Solution contribution by Ed Bellone, Production Print/SSD


Description Is the ES-1000 compatible for use with the IC-301, IC-303, CREO (IC-304), IC-408 and the bizhub PRO C6500?

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Solution The ES-1000 spectrophotometer (Item #7640004314)is compatible for use with the CREO controller (with SP2) as well as the IC-303 and IC-408 controllersand the bizhub PRO C6500. The ES-1000 spectrometer isNOT compatible with the IC-301. SPECIAL NOTE : Solution contribution by Ed Bellone and Greg Lantowski, Production Print/SSD


Description Fiery Microsoft Windows Vista 32-bit and 64-bit utilities availability.

Solution EFI has released utilities that are compatible with 32-bit and 64-bit versions of Microsoft Windows XP/2003/Vista. They are also compatible withMicrosoftWindows 2000. The utility CD is available for downloadthrough the Konica Minolta download site in ISO format. The filename is Fiery_Utilities_Vista32_64.iso Note for Microsoft Windows XP Users: Windows XP Service Pack 2 is required to install these utility applications on Windows XP operating systems. A security issue has been identified in Microsoft XML Core Services (MSXML) that could allow an attacker to compromisea Windows-based system andgain control over it. These utilities have been updated to be compatible with this change. Details of the security changes are available at:http://www.microsoft.com/downloads/details.aspx?FamilyId=dea6a48f-fb00-43f3-a374-3220f9759c2d&displaylang=en This updated utility package is available for previously-shipped products using Fiery code bases System 5/5e through System 8/8e. The following is a list of the applications in this package: Command Workstation 4.6 Impose 2.7 Compose 2.0 HotFolder Windows 2.4 CWPT Windows 3.9 FRS Windows 5.5.1 VDPRM Windows 1.3 Printer Delete Utility These utility applications will be compatible with all flavors of the followingoperating systems: Windows 2000 Windows XP/2003 (32-bit & 64-bit) Windows Vista (32-bit & 64-bit) For Vista compatibility, EFI assumes that users are running Windows Vista with Vista-supported hardware. These applications will only run as 32-bitemulation mode in 64-bit operating systems. There are no plans to recompile these client applications to run natively in 64-bit mode. Application Notes: Command WorkStation: Users should be running CWS 4.5.x or later. WebTools: Microsoft has 32-bit and 64-bit Internet Explorer applications packaged into their 64-bit operating systems. For 64-bit environments, WebTools isonly supported using 32-bit Internet Explorer. It will not function using 64-bit Internet Explorer. Impose and Compose: Impose and Compose: For Impose 2.7, full Vista compatibility requires Acrobat 8.1 and Pitstop 7.2. The user will only experiencethe same level of functionality based on the available features of the Fiery. E-mail Port Monitor: EFI will not provide a Vista compliant E-mail Port Monitor application. This application will not operate under Windows Vista. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD


Description

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General security questions regarding Fiery controllers.

Solution Please see the attached Fiery Security White Paper.The document answers many general questions andsome of the topics included concern: security of the printdata network encryption anti-virus strategies port security Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gabe Smith, ESS/SSD


DescriptionHow to automatically convert A4\A3 paper to U.S. paper sizes.

Solution To automatically convert A4\A3 paper to U.S. paper sizes perform the following: 1. Enter Fiery Setup. 2. Enter PostScript Setup. 3. Change Convert Paper Sizes to A4/A3 => Letter/11x17. 4. Save changes and reboot the Fiery controller. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionDoes the IC-408 support the attachment of a PB-501?

Solution The IC-408 does not support the attachment of a PB-501 and there are no plans to support this configuration.Please refer to attached documentation fordetails. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD


DescriptionSupport for bizhub PRO C5500/IC-408/PB-501 configuration.

Solution There are no plans for the bizhub PRO C5500 and the IC-408 to support the PB-501.Please refer to the attached Marketing Bulletin for more detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionHow to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper inTray, Incorrect paper size, Incorrect paper weight, To check details, touch [Detail Check]" is indicated.

Solution To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following: 1. Browse to the Fiery controllers viathe TCP/IP address. 2. Launch the Fiery Web Tools and log in under Administrator, Fiery.1. 3. LaunchConfigure. 4. Select Server. 5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED. 6.Select Apply followed by a reboot of the controller. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

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DescriptionFiery X3eTY 50_45C-KM /IC-409/ IC-408POST code.

Solution The following is the POST (Power On Self Test) code list for Fiery X3eTY 50_45C-KM/IC-409(information from EFI). Code Description CF Test CMOS R/W functionality. C0 Early chipset initialization: -Disable shadow RAM -Disable L2 cache (socket 7 or below) -Program basic chipset registers C1 Detect memory -Auto-detection of DRAM size, type and ECC. -Auto-detection of L2 cache (socket 7 or below) C3 Expand compressed BIOS code to DRAM C5 Call chipset hook to copy BIOS back to E000 & F000 shadow RAM. 01 Expand the Xgroup codes locating in physical address 1000:0 02 Reserved 03 Initial Superio_Early_Init switch. 04 Reserved 05 1. Blank out screen 2. Clear CMOS error flag

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06 Reserved 07 1. Clear 8042 interface 2. Initialize 8042 self-test 08 1. Test special keyboard controller for Winbond 977 series Super I/O chips. 2. Enable keyboard interface. 09 Reserved 0A 1. Disable PS/2 mouse interface (optional). 2. Auto detect ports for keyboard & mouse followed by a port & interface swap (optional). 3. Reset keyboard for Winbond 977 series Super I/O chips. 0B Reserved 0C Reserved 0D Reserved 0E Test F000h segment shadow to see whether it is R/W-able or not. If test fails, keep beeping the speaker. 0F Reserved 10 Auto detect flash type to load appropriate flash R/W codes into the run time area in F000 for ESCD & DMI support. Code Description 11

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Reserved 12 Use walking 1s algorithm to check out interface in CMOS circuitry. Also set real-time clock power status, and then check for override. 13 Reserved 14 Program chipset default values into chipset. Chipset default values are MODBINable by OEM customers. 15 Reserved 16 Initial onboard clock generator if Early_Init_Onboard_Generator is defined. See also POST 26h. 17 Reserved 18 Detect CPU information including brand, SMI type (Cyrix or Intel) and CPU level (586 or 686). 19 Reserved 1A Reserved 1B Initial interrupts vector table. If no special specified, all H/W interrupts are directed to SPURIOUS_INT_HDLR & S/W interrupts toSPURIOUS_soft_HDLR. 1C Reserved 1D Initial EARLY_PM_INIT switch. 1E Reserved 1F Load keyboard matrix (notebook platform)

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20 Reserved 21 HPM initialization (notebook platform) 22 Reserved 23 1. Check validity of RTC value: e.g. a value of 5Ah is an invalid value for RTC minute. 2. Load CMOS settings into BIOS stack. If CMOS checksum fails, use default value instead. 24 Prepare BIOS resource map for PCI & PnP use. If ESCD is valid, take into consideration of the ESCDs legacy information. 25 Early PCI Initialization: -Enumerate PCI bus number. -Assign memory & I/O resource -Search for a valid VGA device & VGA BIOS, and put it into C000:0 26 1. If Early_Init_Onboard_Generator is not defined Onboard clock generator initialization. Disable respective clock resource to empty PCI & DIMMslots. 2. Init onboard PWM 3. Init onboard H/W monitor devices 27 Initialize INT 09 buffer 28 Reserved 29 1. Program CPU internal MTRR (P6 & PII) for 0-640K memory address. 2. Initialize the APIC for Pentium class CPU. 3. Program early chipset according to CMOS setup. Example: onboard IDE controller. 4. Measure CPU speed. 2A Reserved 2B Invoke Video BIOS 2C

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Reserved Code Description 2D 1. Initialize double-byte language font (Optional) 2. Put information on screen display, including Award title, CPU type, CPU speed, full screen logo. 2E Reserved 2F Reserved 30 Reserved 31 Reserved 32 Reserved 33 Reset keyboard if Early_Reset_KB is defined e.g. Winbond 977 series Super I/O chips. See also POST 63h. 34 Reserved 35 Test DMA Channel 0 36 Reserved 37 Test DMA Channel 1. 38

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Reserved 39 Test DMA page registers. 3A Reserved 3B Reserved 3C Test 8254 3D Reserved 3E Test 8259 interrupt mask bits for channel 1. 3F Reserved 40 Test 8259 interrupt mask bits for channel 2. 41 Reserved 42 Reserved 43 Test 8259 functionality. 44 Reserved 45 Reserved 46 Reserved 47

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Initialize EISA slot 48 Reserved 49 1. Calculate total memory by testing the last double word of each 64K page. 2. Program write allocation for AMD K5 CPU. 4A Reserved 4B Reserved 4C Reserved 4D Reserved 4E 1. Program MTRR of M1 CPU 2. Initialize L2 cache for P6 class CPU & program CPU with proper cacheable range. 3. Initialize the APIC for P6 class CPU. 4. On MP platform, adjust the cacheable range to smaller one in case the cacheable ranges between each CPU are not identical. 4F Reserved 50 Initialize USB Keyboard & Mouse. 51 Reserved 52 Test all memory (clear all extended memory to 0) 53 Clear password according to H/W jumper (Optional) 54 Reserved 55

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Display number of processors (multi-processor platform) Code Description 56 Reserved 57 1. Display PnP logo 2. Early ISA PnP initialization -Assign CSN to every ISA PnP device. 58 Reserved 59 Initialize the combined Trend Anti-Virus code. 5A Reserved 5B (Optional Feature) Show message for entering AWDFLASH.EXE from FDD (optional) 5C Reserved 5D 1. Initialize Init_Onboard_Super_IO 2. Initialize Init_Onbaord_AUDIO 5E Reserved 5F Reserved 60 Okay to enter Setup utility; i.e. not until this POST stage can users enter the CMOS setup utility.

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61 Reserved 62 Reserved 63 Reset keyboard if Early_Reset_KB is not defined. 64 Reserved 65 Initialize PS/2 Mouse 66 Reserved 67 Prepare memory size information for function call: INT 15h ax=E820h 68 Reserved 69 Turn on L2 cache 6A Reserved 6B Program chipset registers according to items described in Setup & Auto-configuration table. 6C Reserved 6D 1. Assign resources to all ISA PnP devices. 2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to AUTO. 6E Reserved 6F

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X3eTY2_65C

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