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Transcript of [email protected] Users Satisfaction with Statistical Information and services, 2010 Results of the...
www.stat.gov.rs [email protected]
Users’ Satisfaction with Statistical Information and services, 2010
Results of the Survey
About the SurveyAim of the Survey
obtaining feedback information on users’ habits and needs in order to improve presentation methods according to the level of users’ satisfaction, also including better quality of the Office’s data and services regarding the dissemination area.
Periodicity and method of data collecting
The Survey was conducted in the period June 17th to July 8th , 2010. The data were collected by: completing electronic version of the questionnaire and completing the paper version of the questionnaire.
Reporting units and coverage regular users of statistical data, including individuals and institutions in the
Republic of Serbia and abroad, registered during 2009 and 2010 in the Dissemination and public relations Division and regional divisions. The Survey encompassed users from the Republic of Serbia and abroad, meaning that English version of the questionnaire was also created. The Survey was carried out on the sample of 1652 users.
Response rate 26%
www.stat.gov.rs [email protected]
How do you inform about the SORS statistical products and services offer?
www.stat.gov.rs [email protected]
40.2%
76.4%
3.1%
5.5%
5.5%
24.5%
Website
Direct contact
Catalogue of Publicationsand Statistical Services
Other public administrationbodies
I do not know SORS offer atall
Other sources
Where do you get the necessary statistical data?
www.stat.gov.rs [email protected]
46.5%
5.5%
20.5%
17.4%
15.2%
8.7%
77.6%SORS website
Statistical publications
Mass-media
Magazines specialized ineconomics
Other public administrationbodies
Libraries
Other sources
Which publications do you use the most frequently?
www.stat.gov.rs [email protected]
47.2%
33.7%
32.0%
4.3%
22.4%
47.9%Statistical Yearbook of Serbia
Communications
Municipalities of Serbia
Monthly Statistical Bulletin
Statistical Pocketbook ofSerbia
Other publications
www.stat.gov.rs [email protected]
You use statistical data for
33.7%
20.5%
14.4%
12.3%
3.8%
66.7%Studies and analyses requiredfor the job I currently perform
My own needs
Studies and analyses requiredby other users
Academic studies
International projects
Other
www.stat.gov.rs [email protected]
How useful do you find the statistical information?
41.7%
49.8%
5.1%
3.4%
Very useful
Useful
Not particularly useful
No answer
www.stat.gov.rs [email protected]
Which method of obtaining the statistical information suits you best?
21.4%
64.6%
4.8%
3.9%
5.3%
Visiting SORS website
Directly from SORS
Buying publications in paperform
Buying publications inelectronic form
No answer
www.stat.gov.rs [email protected]
Required statistical data relate to?
44.8%
22.2%
21.3%
19.5%
18.8%
18.3%
15.9%
13.5%
12.5%
10.8%
7.9%
6.9%
4.6%
5.3%
34.7%
30.4%
23.9%
22.4%
52.5%Salaries and wages
Prices
Labor force
Industry
Agriculture
Education
External trade
National accounts
Tourism
Population
Construction
Domestic trade
Transport
Telecomunication
Gender statistics
Culture
Judiciary
ICT
Other
How would you evaluate the statistical data obtained from SORS?
www.stat.gov.rs [email protected]
51.6%35.9%
7.7% 4.8%
Reliable Suitable to my requests Other No answer
How do you evaluate the tariffs and prices of SORS products / services?
63.1%15.2%
21.7%
Reasonable Too expensive No answer
www.stat.gov.rs [email protected]
www.stat.gov.rs [email protected]
How often do you request SORS products?
18.5%
8.2%
12.1%
11.8%
8.2%
3.9%
37.3%Monthly
Quarterly
Semi-annually
Annually
Weekly
Daily
No answer
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How often have you visited SORS website in the last 6 months?
20.9%
10.8%
5.8%
5.3%
8.9%
48.3%Once a month
Once a week
Never in the last six months
Every day
I have never visited SORSwebsite
No answer
www.stat.gov.rs [email protected]
How would you mark the contents of SORS website?
20.5%
20.0%
1.2%
15.4%
42.9%Good
Satisfying
Very good
Bad
No answer
www.stat.gov.rs [email protected]
According to the functionalities, SORS website is:
21.7%
5.8%
16.6%
55.9%Satisfying
Simple
Difficult to use
No answer
Do you know that Publications’ and Press Calendar have been placed on SORS
website?
www.stat.gov.rs [email protected]
44.4%
42.9%
12.7%
Yes No No answer
www.stat.gov.rs [email protected]
How do you appreciate:
Very good
Good Satisfactory Bad
a) Staff competences 38,3 32,1 11,1 0,7
b) Waiting time for obtaining the requested data
35,9 28,2 14,4 2,0
c) Staff friendliness 44,3 23,9 11,3 1,7
www.stat.gov.rs [email protected]
Age group of the respondent
8.5%
5.1%
1.2%
10.8%
13.3%
23.8%
17.3%
16.1%
3.9%Up to 19
20-24
25-29
30-39
40-49
50-59
60-69
70+
No answer
www.stat.gov.rs [email protected]
Highest level of school completed
10.8%
65.6%
13.7%
1.7%
8.3%
High
Secondary
Higher
Primary
No answer
www.stat.gov.rs [email protected]
Professional status of the respondent
3.8%
3.4%
3.1%
11.8%
77.9%Employed
Student
Pensioner
Unemployed
No answer
www.stat.gov.rs [email protected]
Respondents work in
22.4%
12.3%
14.7%
10.5%
4.1%
2.4%
2.2%
31.3%Public administration body
An enterprise
Scientific- researchorganization
Media
Financial organization
Unincorporated enterprise
Other
No answer
Statistical Office of the Republic of Serbia
Belgrade, Milana Rakica 5
Phone: 2412-922Fax:2411-260
Dissemination and Public Relations Division Phone/Fax:2401-284library: 2412-922/251
www.stat.gov.rs [email protected]