www.neo.com.vn

Ha Noi, 29 May 2013

NEO: Technology and Media Investment – Development JSC Founded on 2003 by VNPT HQ: Ha Noi, Branch: HCM City Main Duties: Software, VAS & SI service provider for Telcos Main Customers: VNP, VMS, P&T Provinces, VNPT HQ … 110+ staffs (Average age: 27; 90% Bachelor, Certificates: CCNA, CCNP, MCSE, MCSD,

OCA, OCP, SCJP, etc) 4 technical centers (R&D; VAS; OMC; Cloud) and 1 QA department Awards: Sao Khue prize for NEO CCBS on 2009; Bronze cup for PayAll on 2008; CMMI

Level 3 on 2012, etc

NEO’s Shareholder

www.neo.com.vn

General

description

NEO CCBS (NEO Customer Care & Billing System) is a substantial system

with self-contained operational process being in charge of subscriber

management, service provision, comprehensive billing and customer care

for Telcos.

System

Features

• NEO Subscriber Management• NEO Billing System• NEO Payment Management• NEO Service Activation• NEO Complaint Management

Customer,

Projects

VNP (Building Customer Care & Billing system for VinaPhone and

63/63 provincial-level VNPT’s branches)

Advantages NEO CCBS is a substantial system but each subsystem can be

applied independently according to different requirements. The information processing is fast and close because of advanced

technology development. The system is trustworthy and efficient.

260 Reports; 230 Features

System Capacity: 4 millions subscribers

Number of transactions: 6 millions/ day

Number of payment transactions: 100.000 trans/ day

Sites Deployed: 63 provinces

General

description

A set of websites which provide information and Internet

services of telcos, business enterprises and social

organizations.

Projects Building the service and customer care portal for VMS –

MobiFone Portal (http://www.mobifone.com.vn ) Building the service and customer care portal for Vietnamobile

Portal (http://www.vietnamobile.com.vn ) Wap Portal (http://wap.mobifone.com.vn) Building the portal supporting in the manufacture and business

management – VMS Portal (http://www.vms.com.vn) Internal Portal for VMS (http://vms.com.vn) VAS Center’s Customer Care Portal (http://cskh-

vas.vms.com.vn) Payment Portal: http://payment.mobifone.com.vn

Web Portal (VMS)

System Capacity: 10 millions subscribers Performance: 10.000 concurrence transactions

Wap Portal (VMS)

Number of transactions: 1 millions trans / dayPerformance: 20.000 concurrence transactions

Typical products NEO Cloud Office, Cloud HRM, Cloud CRM, Cloud Accounting, Cloud

HelfDesk, CloudPharmarcy

System’s features: • News, forum, email, Chatting, SMS• Work management & Working calendar• Document management including official dispatch management and

statement ratification• Property management, registration for using cars, meeting rooms,

projectors, etc., or for purchasing instruments and devices• Timekeeping management by magnetic cards, fingerprints and daily

reports• Payroll management, recruitment and human resource management• Customer management• Bid document management• Financial and accounting management• Report statistics• System management

Customer • NEO (150 members); PTIT • VNPT (megaSME)

www.neo.com.vn

Typical

products

CallCenter, IVR (Interactive Voice Response) systems which provide VAS (value-

added services) through internet - NEO CallQuest Systems integrated with other telcos’ existing equipment (Cisco, Nortel, Huawei…) SMSC, SMS Gateway

Customer,

Projects

VNPT’s branches (Building NEO CallCenter for provincial-level VNPT’s branches

such us Hochiminh city, Da Nang, Can Tho) Huawei (Online Charging Gateway for Huawei SMSC) VNPT Vung Tau (Providing IVR system integrated with Nortel Contact Center) VNPT HoChiMinh (Providing SMSC of the fixed wireless network CDMA)

Advantages Stable operation Integration with lots of VAS Telecom network interface support (ISDN, SS7/ISUP, R2/MFC, Analog, SIP...) or

Protocols connecting with IN of mobile network (CAMEL, Diameter, ParlayX...) Customization and ability to integrate with various protocols

Front Office

Back Office

USSD & Supper

SIM

USSD & Supper

SIM

PrePaid Information

Management

PrePaid Information

Management

Automation Device

Configuration

Automation Device

Configuration

Wap PortalWap

Portal

Web Game (Footbal,

Stock)

Web Game (Footbal,

Stock)

Mobi ChatMobi Chat Mobi ListMobi List

Consolidate Customer

Care System

Consolidate Customer

Care System

CP Management

CP Management

Fault Management

Fault Management

Project Management

Project Management

Test Online System

Test Online System

MobiWebMobiWeb

External Portal

(www.mobifone.com.vn)

External Portal

(www.mobifone.com.vn)

Internal Portal

(www.vms.com.vn)

Internal Portal

(www.vms.com.vn)

Information System for

Customer Care (1090)

Information System for

Customer Care (1090)

Payment Portal

Payment Portal

Fone BackupFone

Backup

Life ScoreLife Score

Service Provisioning

System

Service Provisioning

System

CellID Management

CellID Management

Busines Report

System (STS)

Busines Report

System (STS)

QoS Monitoring

QoS Monitoring

Billing Temporary

for Roaming

Billing Temporary

for Roaming

Operation and Technical Support Service for Portals, VAS … Operation and Technical Support Service for Portals, VAS …

VMS

CCBS

Front Office

Back Office

Number Store Management (NumStore)

Number Store Management (NumStore)

Subscriber Management

System

Subscriber Management

System

Billing SystemBilling System

Payment Management

System

Payment Management

System

Service Provision System

Service Provision System

Shopping Online (iPhone)Shopping Online (iPhone)

Operation and Technical Support Service for CCBS,, NumStore … Operation and Technical Support Service for CCBS,, NumStore …

Complaint Management

System

Complaint Management

System

Interconnect System

Interconnect System

Business Support

System for PPS

Business Support

System for PPS

Prepaid Information Management System

(PIMA)

Prepaid Information Management System

(PIMA)

Automation Device

Configuration

Automation Device

Configuration

VNP

Technical Team1. Human Resource

Technical Team QA Team Test Team Total technical staff: 70 members Project Manager: 12 (about 17%

technical team) Number of staffs with > 5 years of

experiences: 22 (about 31% technical team)

Program Languages: Java: 48 staffs (about 68% technical

team) C++: 10 staffs (about 14% technical

team) .Net: 5 staffs (about 7% technical

team) 100% good in Technical English Skill Management Support Tools: For Project Management,

Requirement Management: NEO-Jira.

For Bug Management: NEO-Helpdesk

Total of QA staff: 3 members

Certifications: 01 Lead Appraisal

Certificate (for ISO) 05 Team Member

Certificate (for CMMI)

Experiences of QA team : 5 years

Quality Management Model: CMMI – level 3

Management Support Tools

For Project Management: NEO-Jira

For N/C: NEO-Helpdesk

Total of Test Team: 9 members

Experiences of Test team: 5 years

Certifications: 02 ISTQB Certificate

Management Support Tools : Load Test: NEO-Load

Runner, Functional Test: NEO-QTP Bug Management: NEO-

Helpdesk

Technical Team

Project Management Model

ISO 9001-2008009

2010

Coutinuos

Impro

vem

ent

Applied at NEO from Oct 2010

Applied at NEO from Aug 2012

Technical Team3. Specific Experiences

4. Outsourcing Projects

ITC Project for MIC (JBIC, Japanese partner)

Upgrade SMSC phaze 1,2 for VMS (Huawei, Chinese partner)

Integrated Web Portal with VMS’s GPRS (NSN, Finlander partner)

100% Purely Web 2.0 Technonology Management Information System: For Telcos, For SMEs, For Mass market…

Building systems that need in-depth knowledge about the interface standard, the interface with the Telcos systems (CTI, Sigtran, Camel...).

TECHNOLOGY AND MEDIA INVESTMENT – DEVELOPMENT JSC.

Headquarter : G3 G4 road B2, International Thang Long Village, Cau Giay District, Hanoi, Vietnam Tel: (84-4) 37930395; Fax: (84-4) 37930396Email: vp@neo.com.vn

Hochiminh Branch : 335/1A Dien Bien Phu Stress, Ward 4, District 3, HoChiMinh City, Vietnam Tel: (84-8) 38343699; Fax: (84-8) 38328955

THANK YOU !