www.mmir.com

MMIR &Event Reporting

• Industry’s pre-eminent parts failure database• 2+ decades in service• Conceived by HAI• Eliminates redundancy, reduces workload• Meets SDR reporting requirements• Sharing information is positive for safety

What is MMIR?What is MMIR?

Before MMIR, operators had to submit same

information to different places;

Time consuming

Costly

Manufacturers Manufacturers and HAI and HAI

Technical Technical Committee Committee

devised 4-copy devised 4-copy formform

• Enhance aviation safety• Reduce operating costs• Find out which parts may fail BEFORE they fail

Why use MMIR today?Why use MMIR today?

SHARING INFORMATION ABOUT PARTS MALFUNCTIONS IS GOOD

FOR SAFETY

• Access via Internet (www.mmir.com)• Fulfills FAA SDR requirements (FARs)• Easy to file voluntary SDRs (AC 20-109)• Submit warranty claims & customer orders• Comply with MIS requirements (FARs)• Reduce paperwork & workload• Records are permanent & secure• FREE access to collective database

Why use MMIR today?Why use MMIR today?

MMIRMMIR

Success Stories

Common Sad StoryCommon Sad Story

• Aircraft crash• Investigation: part failure was cause• Conversations reveal part has failed

previously on other aircraft; replaced before catastrophe

• Research into SDRs; reports of part failures exist but nothing done with information

Success!Success!

• MMIR instant reporting; for example:– Crack found in tail boom– Operator submits MMIR report; receives e-mail about

several other boom cracks on same model– FAA and manufacturer electronically notified– Part was fixed BEFORE catastrophic event

• SDR information being used actively; potential failures identified

Parts Reliability ConcernsParts Reliability Concerns

• Run MMIR analysis report of all parts for a specific helicopter model– Minimum, maximum, average hours for each part– High-count reports for parts are identified– Detailed report available on any part

• MMIR report can include ALL parts, including OEM and PMA parts

Success!Success!

• Reliability engineer at airframe manufacturer impressed with reports– Operators had been purchasing PMA fuel control valve

for lower price– Had no idea about problem with PMA valve

• MMIR provided data to airframe manufacturer that otherwise they would not know

Aircraft DesignAircraft Design

• Manufacturer working on new aircraft• Planned to use existing tail rotor design from

previous model• One engineer expressed concerns about problems

with existing tail rotor design• Engineer ran MMIR reports on the tail rotor

assembly

Success!Success!

• Engineer presented MMIR reports as evidence of concerns

• Management convinced; agreed with engineer

• Tail rotor design modified

Resource ManagementResource Management

• One large operator devoted 2 full-time positions:– Submit and file warranty claims– Submit SDRs

– Same information passed around

Success!Success!

• Company started using MMIR• Consolidated work• Less than 1 full-time position handled both

tasks• Resources freed to productive tasks

Operator BenefitsOperator Benefits

• Warranty & SDR reports consolidated• Electronic submission to FAA• Lookup of prior reports with ease• Find similar problems on other aircraft• Always up-to-date information• No extra equipment; no extra cost

Report TypesReport Types

• Warranty Claim / Customer Order• Service Difficulty Report• Warranty Claim plus SDR• Mechanical Interruption Summary• MMIR for information purposes*• Company Internal• Event Report

*Highly encouraged - SHARING INFO IS GOOD FOR SAFETY

Choose your report type

MMIR Form (all fields)

Submitter info pre-completed

“Submit To” pull-down list from your customizable address book

Warranty claim / order info

Defective part(s) info

SDR or MIS options (pull-down lists)

Replacement part(s) info

Narrative fields

Optional Major Assembly section (aids MMIR & SDR searches)

Aircraft & Engine info

Find your reports easily

Analysis QueriesAnalysis Queries

• By part number• By aircraft model or model series• Available to all access levels

– Full (submit reports)– Read (analysis only)– Manufacturer (receive warranty claims)

Event ReportingEvent Reporting

Safety Management SystemSafety Management System

What is it?

“…a formal framework for integrating safety into day to day operation and includes safety goals and performance targets, risk assessments, responsibilities and authorities, rules and

procedures, and monitoring and evaluation processes.”

- Curt Lewis, P.E., CSP

Flight Safety Information Quarterly Journal

5 Key Elements of an 5 Key Elements of an effectiveeffective SMS SMS

• Clear policies

• Effective organization

• Systematic planning

• Performance measurement

• Audit and review process

- Curt Lewis, P.E., CSP

Flight Safety Information Quarterly Journal

Safety Management SystemSafety Management System

Does your operation have a program in place?

Is it being used?

Really?

What will you be able to say in court?

HAI’s Event Reporting can be the basis of your SMS or a useful addition to your existing program

Event ReportingEvent ReportingClosed-Loop SystemClosed-Loop System

New report

initiated

Report

acknowledged

Event

investigated

Investigation

findings

documented

Documentation

reviewed

Continue

investigation?

Document

solution

Close or

Rescind report

Notify

initiator

Yes

No

Company, initiator, status, users

Rating information, dates

Broad, multiple categories

User-customizable topics

Aircraft, engine, SDR, MIS fields (if applicable)

Part(s) informationNarrative boxes

(text)

Once report is “Open,” Manager Level can “Close” report when

resolved and documented

Check for related reports

Event Reporting Access LevelsEvent Reporting Access LevelsAdministrator

•Controls all company users’ level of authorization

Manager•Controls dispensation of company Event

Reports (i.e., Closed, Rescinded)

Write•Can initiate and edit Event Reports

Read•Can only view existing reports

Company Reports are viewable and editable by authorized company users

Shared External Reports originate outside your company

Use this to VIEW both Company and External Reports

The company originating the Event Report decides whether or not to “share” it with external users. Sharing is good for safety.

EXAMPLE

ONLY

EXAMPLE

ONLY

Event ReportingEvent Reporting

To fix a problem, you must identify it

Big problems usually begin with small issues, or a series of little problems

Don’t wait until you have a big problem!

Track issues that affect your operation; identify potential problems

Resolve little problems before they become

!! TROUBLE !!