Www.methoda.com Methoda’s (Internal) KM THE METHOD OF OUR METHODS.

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Methoda’s (Internal) KMMethoda’s (Internal) KM

THE METHOD OF OUR METHODSTHE METHOD OF OUR METHODS

Knowledge Management 2Methoda Computers Ltd

How a Method is Created and MaintainedHow a Method is Created and Maintained


Methoda’s KM

As a leading QM company, Methoda invests a

lot of resources in the development and

maintenance of an up-to-date IT-KM-DB (our

Methods).


Methoda’s KM – Cont.

Methoda IT-KM-DB facilitates: Knowledge Reuse:

Avoids reinventing of the wheel Prevents mistakes Increases ROC (Return On Consulting)

HR benefits Facilitates employees turnover (the rotating door) Reduces dependency on mavens Training and knowledge transfer

Company reputation and positioning Bridges engineering and marketing Integrates with Marcom services


Methoda’s KM


The CMMI Model – a reminder


The KMMI Model


Knowledge Processes – Knowledge Cycle

The Life-Cycle or Knowledge Management Cycle consists of

the following activities:

1. Collection of information – through training and practical experience.

2. Classification – division into categories and fields of knowledge.

3. Generalization – transform specific knowledge into general-purpose.

4. Preservation and update – keep an up-to-date, relevant and

accessible knowledge base.

5. Distribution and availability – Disseminate the knowledge throughout

the entire organization by "pushing" or "pulling".


What is the KMMI Model?

Knowledge Management Maturity ModelKnowledge Management Maturity Model

Knowledge management is not a dichotomous model of

having or not having knowledge management in the

organization.

The model is multi-level, where the organization

gradually matures and improves the way in which it

gathers, saves, distributes and implements knowledge.


KMMI’s 5 levels

The model consists of five levels:

KMMI Level 0 - At level 0 apparently there are no knowledge management

activities. Each project or task starts from "scratch" or “invents the wheel“. Any

reuse is accidental.

KMMI Level 1 – at the first level of knowledge management there is an attempt

of re-use of knowledge and experiences from other projects or tasks or

consulting work done by the individual specialist.

KMMI Level 2 – the main characteristic of level 2 is inter-personal knowledge

sharing. People who earlier managed knowledge, each to him self, are starting

now to consult with one another and exchange messages between them.


KMMI’s Levels

KMMI Level 3 – At this level, the organization is aware of

knowledge management and is willing to allocate recourses for

that, not relying on "good will" and "volunteers". Level 3 is

characterized by the following:

The appointment of knowledge manager and KM board. The

organization is aware of the need of this function.

Shared information bases (shared folders)

Institutionalizing the KM Life Cycle (KM activities): collection,

classification, generalization etc. of information.

The company server becomes a focal point.


KMMI level 3 is the basis

KMMI Level 4 – A learning organization. KM is “equal among others” e.g.

Finance, HR, Manufacturing, Engineering. The CKO is a member of the

company management.

KMMI Level 5 – KM leads the company. The Knowledge Tree defines

business areas, market sectors, products & services, HR, partners,

suppliers etc. The KMO is full member of the company board.

Methoda is currently at level 3.5, moving Methoda is currently at level 3.5, moving ahead to level 5ahead to level 5..

Methoda is currently at level 3.5, moving Methoda is currently at level 3.5, moving ahead to level 5ahead to level 5..


HR involvement in KM

The HR department of Methoda has an important role in

KM processes:

Classification of employees expertise and skills:

New employees

Existing employees

Partners and sub-contractors

Training and tutoring (coaching)

Maintaining an updated Knowledge Tree

Organizing KM groups


TechMarcom and KM

TechMarcom department activities: Managing the company’s knowledge base

Writing and editing technical documentation

Supporting the Sales department

Supporting projects (field consultant)

Rendering TechMarcom services to end clients

Managing and updating the company web site

Writing and editing presentations, brochures, etc.

Organizing events - exhibitions, conferences and technical

trainings.


What is expected from Methoda’s employee?

Be at KMMI Level 2 – Manage Knowledge. Share it with

other employees.

Awareness – every employee has to think both as a

knowledge supplier and as a knowledge user:

As a knowledge supplier: if interesting information is found

during work, it should be shared with the rest of the employees.

As a knowledge user: every problem which accurse during work

should be consulted with the relevant people who can help in

that particular field.


A Method’s Folder


A Method’s Folder

Administration and Management –

Keeps track of the group meetings,

correspondence, members, agenda, decisions,

work-plans etc.


A Method’s Folder

Knowledge Management – Content –

Main repository for all relevant knowledge

objects (KO’s): articles, sites, media, templates,

guides, tips, market-tools, experts,

presentations, examples – all tacit and non-tacit

information.


A Method’s Folder

Media – The atomic graphical KO’s which serve as

both marketing & “engineering” basics.

Helps to define the method scope.

“A picture worth thousand words”


A Method’s Folder

Marketing and Sales –

Marketing plans, activities and Marcom stuff: a grid map,

customers & projects, sales presentations, site-content,

brochures, Newsletters etc.


A Method’s Folder

Training and Presentations –

All training and education stuff which facilitates

courses, seminars, hands-on workshops,

getting-started, etc.


A Method’s Folder

Package - Product –

The working method, the Toolbox. The distilled

knowledge in a working format to be “installed”

in the field. Usually, a smart folder or a portal.


Method PLC – an example

1. Marketing and sales finds that there is an interest of customers in

the subject.

2. Mapping the employees’ knowledge and finding employees with

background and experience in the field.

3. The KM department finds additional data on the subject – initial

data collection.

4. Using an external expert if needed

5. Projects are being executed:

Objective 1: the project’s success – customer’s satisfaction.

Objective 2: collecting information and “bringing it home”.


Method PLC – an example

6. Knowledge Management in HQ:

Knowledge groups – consultants from the different projects are

meeting and exchanging information.

KM managers are creating folders and improving work templates.

Continuation of data/information collection to the database.

The technical team improves the Method to a portal.

7. Forwarding the knowledge to all the employees by:

E-Mail

Conferences

At work – company server


The Golden Triangle

Proj

ect s

tatu

sD

rill

dow

nR

eview and feedback

Templates, checklists, examples

Request for knowledge and assistance

Reports and statistics

System and Project Portfolio

Project status

Document index

HR involvement in the project

Risk, costs, purchasing

Managerial informationManagerial information

Sequential project development

1. Project management

2. Project Life Cycle

3. System tree

Cyclic project development

System maintenance

Project portalProject portal

MethodA

Procedures, Templates, Checklists

Internal information (e.g. reuse)

MethodologyMethodology


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Www.methoda.com Methoda’s (Internal) KM THE METHOD OF OUR METHODS.

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