www.jdaihelpdesk.org

Your gateway to 15 years of best practices in detention reform.

You are just a click away from access to:

• An electronic library featuring:– juvenile justice data and policy analyses– descriptions of best practices– examples of reform tools– and much more!

• Individualized (human) assistance to help you plan for effective change.

How do I find documents?

What’s in those folders?

• The 12 folders contain nearly 500 documents.• To access those files, you need Microsoft Word,

Excel, PowerPoint, and Adobe Acrobat Reader.• The files are in a read-only format in the library. • To keep a file for your own use and editing,

simply save it to a location on your own desktop, using a different name.

• If you cannot locate a file, you can ask for help.

Examples of Documents

• Warrant Policies• VOP Sanction Grids• JDAI Publications

– Newsletters– Starter Kit

• Data Analyses• Legislation• Detention Criteria Policies• Program Descriptions for Detention Alternatives

How do I ask for help?

• At the top of every screen is the “Ask a Question” button.

• Clicking on that button will take you to a page where you fill out a few fields of information and pose your question or comment.

http://www.newjdaihelpdesk.org/default.aspx

What happens then?

• During our initial testing phase, you will receive an answer to your question within five business days.

• If you experience technical problems with the site, please leave a message at 202-638-3080 x 306.

You can help the Help Desk!

• The site will be in a testing phase for a few months as we implement a SharePoint upgrade.

• Suggestions and recommendations for improvements are desired and welcome!

• Please use the “Ask A Question” section of the website to contact us.

Where can I try the site?

• There are 12 workstations in Napoleon A1.

• Each station has a self-guided tour aid and Help Desk staff for one-on-one assistance.

• Hours of Operation:– Wednesday until 6:30pm– Thursday 8am until 1pm (closed 9-10am)

• Please come visit us!

www.jdaihelpdesk.org