www.ianywhere.com

Mobile Insurance Work Force

Thomas So

Business Development Director - Asia Pacific

Who is iAnywhere Solutions

• Leading provider of software and services enabling anywhere, anytime access to enterprise information– Mobile, embedded and workgroup database solutions

– Mobile middleware solutions

– m-Business solutions

• Uniquely offers proven “always available” m-Business technology platform

• Subsidiary of Sybase, Inc.

• Financial Strength– $89 million USD revenue in 2001– 30% operating margin

• Market Leader– Mobile database market leader for 6 consecutive years– Fastest growing embedded database vendor– Over 6 million deployed technology licenses– 73% market share in Mobile Database market

Who is iAnywhere Solutions

Mobile Database Market Leader

1996 Mobile Database Market Leader: SYBASE 55%

1997 Mobile Database Market Leader: SYBASE 58%

1998 Mobile Database Market Leader: SYBASE 61%

1999 Mobile Database Market Leader: SYBASE 63.5%

2000 Mobile Database Market Leader: iAnywhere Solutions 68%

2001 Mobile Database Market Leader: iAnywhere Solutions 73%

全方位領導地位 (Leadership Across Markets)

醫療單位

零售服務業

金融服務業

政府單位

銷售人員

自動化系統

Over 700 OEM Alliances

• Java Developer's Journal (JDJ) Readers' Choice Awards, Best Mobile Database Product, 2001

• META Group’s SPEX Product of the Month, Best Wireless Application Server, 2001

• RealWare Merit Award, 2001

• Software Development Magazine’s Jolt Productivity Award, 2001

• Mobility Award For Best Database At Mobile Insights Conference, May 2002

Awards and Accolades

The Top Choice in Insurance

•Sybase technology is used in every one of the top 20 life insurers, and 22 of the top 25 property casualty insurers

•68% of the SIA (Security Industry Association) firms use Sybase as their production RDBMS

•100% of the Top 100 SIA member firms use Sybase

•7 out of top 10 insurance companies’ SFA is based on Sybase iAnywhere

The Top Choice in Insurance

Aetna AIG Allmerica American General Blue Cross of CA Canada Life CNA Insurance Insurance Services

Office General Accident General Reinsurance Guardian Life Insurance John Alden John Hancock Liberty Life Liberty Mutual London Life

Manulife Maritime Life

Assurance Marsh & Mclennan Mass Mutual Metropolitan Life Minnesota Mutual National Association of

Insurance Commissioners

New York Life Northwestern Mutual

Life Norwich Union Protective Life Prudential

Robert Plan Royal

Insurance SCOR

St Paul Co’s. The New England Travelers USF&G Zurich Kumbo Life Insurance Korealife Insurance Pin An Insurance

Application example

• Insurance agent’s application: – manage clients& policy information

– manage prospect information

– Product information (Policy, Chart, Rate & others)

– Proposal & validation Systems

– Policy Pre-judgement

– Internal news & notice

– Sales management eg. Commission

– Marketing information and document

– Team management

– Schedule & reminder

Application example

• Additional functions for Insurance companies or agents (example): – Trend and position of client group

– Data mining and value analysis

– Psychological analysis and sales guide

– Policy and marketing analysis

– Efficiency analysis & guide

– Agent’s sales management

– Training

Technology Enablers -- Devices

Technology Enablers -- Connectivity

HomePNA

Ethernet

WLAN802.11

IrDA

WAP

CDPD

GSM

TDMA

Ardis

Metricom

Mobitex

Dial-Up

DSL

Cable

GPRS

3G

Personal Area

Local Area

Wide AreaPervasive Area

“Everywhere”

Remote Office

Office

Personal Workspace

ISDNBluetoothHome RF

© 2000 META Group Inc., Stamford, CT, (203) 973-6700, metagroup.com

• SQL Anywhere Studio 8– Leading mobile, workgroup and embedded database– Enterprise Synchronization– ASA (for CE), Ultralite, Mobilink, SQL-Remote

• m-Business Studio– Comprehensive platform for Always Available mobile computing– iAnywhere Wireless Server

• Manage Anywhere Studio– Mobile and remote device & application management

• Mail Anywhere Studio– Mobile e-mail synchronization

• Message Anywhere Studio (coming soon)– Application oriented messaging for mobile & wireless environment– P2P messaging available– Beta testing

• AvantGo products (coming soon)– Best known for offline web solutions – February 26th, 2003 completed acquisition

iAnywhere Products

Architecture

Syb

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Ser

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Bi-directional & Transactional Data Synchronization

MS SQL SVR

Oracle

Sybase

IBM DB2

Other DBs

Investment Methods

• Total ownership

– traditional buy & own model

• Sell to Agent (Direct Model)

– sell front-end solutions directly to agents

• Sell to Agent (Indirect Model)

– re-sell front-end solution to agents

• ASP

– operated by ASP consortium

– sell to agents as monthly subscription service

Solution• Sales force automation application

built by EZ Data and deployed to Prudential Insurance Sales Force

Benefits• Deployed 12,000 seats across 300

offices allowing field agents toaccess customer information fromanywhere in the country

• Significant increases in employee productivity and improved customer service

Customer Success StoriesPrudential Insurance & EZ Data

Functions• Calendar Management

• Word Processing

• Reports

• Query

• Client Discussion Notes

• Letters Written

• Investment Transaction

• Client Appointments

Customer Success StoriesPrudential Insurance & EZ Data

Customer Success Stories Korealife Insurance

Business Challenge • Implement a mobile sales force automation system that will support and streamline all phases of the insurance sales cycle

Solution

• Laptop PCs equipped with Life Planner Notebook, a mobile sales force automation application that provides up-to-date account information and marketing data, enabling 20,000 financial planners to design customized insurance packages from any location

Benefits

• Sales representative revenue up by an average of 30% • Saved $10 million due to reduced requirements for desktop PCs at sales offices • Enhanced sales performance and reduced administration time due to the ability of sales staff to issue insurance policies on the spot • Average time from selling a policy to underwriting cut in half • Substantial cost savings realized by eliminating the need for printed catalogues

Customer Success Stories Korealife Insurance

New Program

New Program

IBM 9672

Distributing server

Data of life planner’sactivation

Business Office’s PC

Customer Info Server

Application Server(win2000)

- Branch office’s data server

Marketing Supporting Data(CRM))

Portable PC for life planners

New program

Customer Info DATA

Internet Server

Internet support data

Wireless Network

Marketing supporting data(CRM))

Data of life planner’sactivation

Architecture – Korealife Insurance

MECA/ENV MECA/FSS MECA/MGR

▶ Network detecting system• Automatic server detecting• Automatic network detecting

▶ Voice browser• Voice recognition• Voice synthesis

▶ Version Management• Automatic S/W distribution• Real-time data synchronization

▶ DB Connector• DB connect management• DB data management

▶ security and resource management • User approach control• Equipment management

▶ Self-Study programs

▶ Target customer information management• Customer information management• Sales schedule management• Marketing support system

▶ Total financial consulting program• Insurance design programs• Total financial design • Guarantee analysis program

▶ Sales activity assistance program• Sales activity Simulation (under development)• Mailing programs• Promotion programs

▶ Sales activity analyzing program

Korealife Insurance Function Table

Solution:• Wireless Agent Automation solution to link

agents with corporate systems• Wireless solution on a variety of devices• Powered by m-Business Platform

technologies; built by iAnywhere Professional Services.

Benefits:• Enables producers to increase both

productivity and client satisfaction• Cost-effective extension of Guardian’s

existing, as well as new, corporate systems to wireless devices

Guardian Life Insurance

Search forAlerts

.Login

Main:Type ofSearch

Policy/ContractSearch

Linked AccountSearch

Alert Search

Linked AccountList

Policy/ContractList

Policy

Detail

ContractDetail

Annuitant/OwnerDetail

Value by FundDetail

Help

Legal Disclaimer

Guardian Life Insurance - Functions

Device Offline Data Store

Data Synchronization

Software Distribution

Email Alert Messaging

Pocket PC (Compaq iPAQ)

UltraLite with AES encryption

MobiLink with optional Certicom SSL*

Mobile Mail Pocket Outlook Inbox with MM Client

MMS (SMS, Email, App-to-App)

Palm OS (Palm V)

UltraLite with AES encryption

MobiLink with optional Certicom SSL*

Mobile Mail Palm Mail with MM Client

MMS (SMS, Email, App-to-App)

RIM 857/957 Custom solution

Custom solution Custom solution

RIM Email Client

MMS (Email)

Mobile Phone

N/A N/A N/A N/A MMS (SMS)

Guardian Life Insurance – Support Devices

AES = Advanced Encryption StandardMM = iAnywhere Mobile MailSSL = Secure Sockets LayerMMS = iAnywhere Mobile Message ServiceSMS = Short Message ServiceN/A = Not Applicable

Fir

ew

all

DMZ

Fir

ew

all

IntranetInternetWireless Network

RIM Gateway

Email to SMSGateway

SMS Gateway

OpenwaveHDML

Gateway

WAPGateway

SMTP

HTTPS

OpenwaveProprietary

HTTPS

TCP/IP,X25,

dialup, etc.

3DES

Certicom

MobileSys

Carrier

Web Browser

AuthenticationEngine

(eTRUST)

EnterpriseDatabase

(DB2 UDB)

iAnywhere Wireless Server

UCV ApplicationServer

(WebSphere)

Auth

en

tica

tio

n

HDMLGateway

WAPGateway

ExternalJMS

Gateway

MessageDeliveryRules(MDR)

App to AppGateway

SMS/Paging

Gateway

MobileUser

DeliveryService(MUDS)

Application

PersonalizationRepository

EmailGateway

JM

S P

rovid

er

TC

P/I

P

Guardian Life Insurance - Architecture

Guardian Life Insurance – Sample Screens