Www.hex.is HEX Travel Agent Thorarinn Stefansson CEO Hex software.
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Transcript of Www.hex.is HEX Travel Agent Thorarinn Stefansson CEO Hex software.
www.hex.is
HEXTravel Agent
Thorarinn Stefansson
CEO Hex software
www.hex.is
Overview
www.hex.is
What is an Hex Agent
Authoring systemAuthor writes the text that the agent should sayAuthor handles likely responses
Dialog control is automaticGrammar is generated based on expected reply from user
Some grammar is customized
Dialog flow is automatic
www.hex.is
How is it used?
www.hex.is
www.hex.is
www.hex.is
Technical Details
Client – Server based system
Dialog controlContext handled by a state machine
Fuzzy logic used to select the next response and generate the grammar
The next response of the user is expected to be based on the current context – or a new topic
www.hex.is
What Problems Does it Solve?
The dialog is authored – not programmed
It is easier to handle complex conversations
Connections to third party systems and advanced features are handled separately server side
www.hex.is
The Data
www.hex.is
Experience
Biggest newspaper in Iceland
Most frequented web site
Phone-based news service10 sub-categories
Content retrieved via httpDTMF based inputTTS based outputEffort for trial : 201 hours
Current 400 hours
www.hex.is
Travel Information
Hex is about to launch a unique tourist information service in IcelandThere will be one 4 digit phone number for all travel informationIt will bring together information from many different sources
www.hex.is
The Sources
What’s OnEvent calendars
What can I do tonight?
HotelsWhere can I stay?
Restaurant GuidesWhere is the nearest Italian Restaurant?
ActivitiesWhere can I go Whale Watching
www.hex.is
The Sources
VegagerdinRoad Conditions
Traffic Information
Weather
Route informationHow do I get there
Where is the nearest Gas Station
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The Sources
Currency ConvertersHow much is ISK 12450 in €?
Local GuidesWalking tours
Historical tours
Eco-tours
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The Sources
The tourists themselvesTravelBlog by phone
Attached ratings
Attached pictures
After-sales service
www.hex.is
Available Sources
All of these sources are available in all Nordic countries
Language support exists for all Nordic Languages
Uses Nordic technologies
www.hex.is
The Tech Environment
The HEX Agent server runs the agentJ2EE Application Server based
A Voice Server is needed to connect to the telephony system
We recommend PipeBeach SpeechWeb 2.3, but any VoiceXML 2.0 compliant Voice Server can be usedVoice Server can use Text-to-Speech or RecordingsAvailable in most languages (all Western European)
The Voice Server needs a VoIP gw for the physical connection to the telephony network
CISCO VoIP gw, or any H.323/SIP compliant gw.
www.hex.is
OA&M
All user interactions are logged in the HEX AgentAll sessions are logged in the Voice ServerVoice Server, Application Server and HEX Agent Server provide SNMP trapsVoice Server and HEX Agent provide customizable CDR output on transactionsHEX Agent can handle external authentication before providing access to service if needed
www.hex.is
We Build Character
Thorarinn Stefansson
CEO Hex software