Www.hertsdirect.org How the Third Sector and Public Sector can do Business Susan Street, Adult Care...
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www.hertsdirect .org How the Third Sector and Public Sector can do Business Susan Street, Adult Care Services, HCC Frances Coupe, Children, Schools & Families, HCC
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Transcript of Www.hertsdirect.org How the Third Sector and Public Sector can do Business Susan Street, Adult Care...
www.hertsdirect.org
How the Third Sector and Public Sector can do Business
Susan Street, Adult Care Services, HCC
Frances Coupe, Children, Schools & Families, HCC
www.hertsdirect.org
Examples of Services provided by Third Sector Organisations
• Nursery and out of school care
• Care and support for the elderly
• Counselling and Mediation
• Sports and Arts activities
• Transport
• Children's Centres
• Consultancy
www.hertsdirect.org
How services are commissioned
• ‘Needs-led’ to improve outcomes for communities
• Investing in services, not just about funding
• Achieving Best Value
• Clear & transparent commissioning process
• Responding to the national agenda
Hertfordshire County Councilwww.hertsdirect.org
H
C
T P
BE HEALTHYSTAY SAFE
ENJOY & ACHIEVEMAKE A POSITIVE CONTRIBUTION
ECONOMIC WELL BEING
Children and Young Peoples PlanLocal Area Agreement
AN
AL
YS
IS, P
OL
ICY
, PL
AN
NIN
G
PROCESS PLANNING & MARKET ANALYSIS
POLICY & PRIORITIES
STAKEHOLDER VIEWS
SERVICE USER VIEWS
RESOURCE MAPPING
NEEDS ANALYSIS
EXISTING OUTCOMES
CO
NT
RA
CT
ING
PR
OC
ES
S &
MA
NA
GE
ME
NT
WHAT WE SHOULD PROVIDE
&WHAT OUTCOMES
WE WANT TO ACHIEVE
SPECIFICATION
PROCUREMENT PROCESS
MONITORING
EVALUATION & REVIEW
CONCLUSION
www.hertsdirect.org
Key drivers for how we commission services
• Need for improved outcomes
• Local priorities – shift to district commissioning
• Views of existing service users
• Existing provision – Evaluation
• Best Value – achievement of Gershon efficiencies
• Accountability
• Quality
• National Agenda – i.e. Every Child Matters, Our Health, Our Care, Our Say
• Hertfordshire Compact & supporting Codes of Practice
www.hertsdirect.org
Challenges
• Advertising opportunities – tendering, expression of interest, e-tendering
• Creating an equal playing field for all sectors
• Achieve a “mixed market” provider base – statutory, private and third sector
• Working within national and EU contract regulations
• Ensuring quality control
• Short term funding cycles versus long term outcomes
www.hertsdirect.org
HCC Standard Service Contracts
We usually use three types of contract:
1. Small Contract often referred to as a Letter of Agreement or minimum agreement (up to £5,000)
2. Medium Contract (up to £20,000)
3. Large Contract (anything above £20,000)
www.hertsdirect.org
Some Standard Contract Conditions
• Public Liability Insurance £5 million (any one incident)
• Employers Liability Insurance £10 million (any one incident)
• Acknowledge receipt of HCC funding where possible in leaflets, annual reports etc.
• Only use funding for the purpose it was intended
• Data Protection Act 1988
• Either party can give six months notice
www.hertsdirect.org
Standard Conditions of a Minimum Agreement / Contract
(WHERE the total value of contract does not exceed £5,000 over a three year period)
• Staff and volunteers are checked as necessary via the Criminal Records Bureau
• Evidence as to how the funding is being spent
• Evidence of feedback from users of services
• Complaints procedure in place
www.hertsdirect.org
Contracting Requirements
Clauses proportional to the value of the contract and would include:
• Equal Opportunities
• Access to services and monitoring
• Health and Safety
• Audit
• Confidentiality
• Payment
www.hertsdirect.org
Service Specification
• Agreed with provider – partnership
• Description of the services
• An indication of the volume of services
• Where and when the services will be delivered
• The objectives / intended outcomes of the service being provided, and how these relate to the responsibilities and policies of the appropriate HCC Department
www.hertsdirect.org
Quality Assurance
• How do you achieve and monitor quality
• Complaints procedure
• Feedback from users and their carers
• How users and carers are involved in the planning of the service
• Training programme for staff and volunteers
• Any Exit Strategy requirements
www.hertsdirect.org
Monitoring & Evaluation
• It’s a two way process
• How do we know the service is making a difference?
• Qualitative and Quantative evidence
• Proportional monitoring to value of contract – i.e. six monthly, annually
• Monitoring visits
• Aligning with other funding streams where possible
www.hertsdirect.org
Monitoring for Outcomes
• Listening to service users
• How feedback is used to develop service
• Developing evidence for preventative services is a key challenge
• Use of case studies
• Balance of data and local information
• Equality of access and outcomes
• Demonstrating impact – working with partner agencies i.e. police, health
www.hertsdirect.org
Issues for the Third Sector
• Constitutional restrictions
• Insurance thresholds
• Accurate costing of services
• Ability to demonstrate impact – marketing services
• Locked into short term funding cycles
