Www.esd-toolkit.org supported by a local government initiative sharing nationally to improve...

www.esd-toolkit.org

supported by

a local government initiative

sharing nationally to improve services locally

A-Z & Knowledge Base Project

Sheila Apicella

supported by



New initiatives

Service

Professionals

Information Assurance

More for less!!

Identity Management

Delivering services in partnershi

p

Standards & Common

Infrastructure

Joining up the dots!!

Efficiencies/ improved customer access

Shared Culture

supported by



esd-toolkit has been around to support Local Government for quite a while…….

• 3 London Boroughs & Porism Ltd formed project group• A steering group set-up in Autumn 2000• LAs across the country contributed best practice/guidance • esd-toolkit application live - July 2002• Rapid take up & developments• LGOL funding 2004/05 and 2005/06

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Five years on

• Focus

• Objectives

• Strategic positioning with major initiatives across the public sector and within the local government agenda

• National agenda and local priorities

• Governance and regional partnerships

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What is esd-toolkit?

• 14,000 + registered users – includes all LAs• 90+% have their own web space and model• 10 toolkit local communities – now includes

Scotland!• 9 special interest groups – thematic• Accredited toolkit practitioners

– training, peer support, beta testing

• Steering group, programme boards– development – engagement - controlled lists, core

content + standards

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esd-toolkit – what is freely available!

http://www.esd.org.uk/standards/

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Controlled Lists, Standards and schemas

• LGSL & SLGSL- Local Government Services List defines what LAs deliver and is being expanded to cover public sector services delivered in partnership

• LGATL - Local Government Agency Types List the types of agency responsible for delivering services.

• LGTL - Local Government Resource Type List “types” of electronic resources

• LGAL - Local Government Audience Type List defines the types of citizen to whom a service or local government resource is relevant

• LGBCL - Local Government Business Category List for populating the e-GMS 'subject' element for business related resources (in addition to IPSV)

• LGChL - The Local Government Channel List standard definitions of access/delivery channels

• LGCS - Local Government Classification Scheme supports Data Protection, FOI and records management

• LGDL - Local Government Directory List defines the generic structure of a UK local authority

• LGIL - Local Government Interaction List types of interaction has been used to help measure BVPI 157 – now does lots more!

• LGNL & SLGNL - Local Government Navigation List enables a user friendly web interface

• IPSV – Integrated Public Sector Vocabulary to help search and find electronically held resources across the public sector

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What are the advantages of subscribing?

• Significant extra reporting options • Xml and csv upload facilities to assist transfer of material

to your own web space and other systems eg CMS and CRM

• Access to a wider range of discussion forums • Access to on-line documents promoting knowledge

sharing from the enthusiastic toolkit user community • Private web space - create, revise and analyse your own

local structure tree linked to the ‘core’ tree• Understand and cost what you deliver• Add services delivered in partnership and Partners

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Understand what you do

Architecture• dynamic model of local government• lists + architecture + LGSL/LGNL/IPSV etc• core - shared + tailored models• content + templates• standards + self-assessment• inspections/requirements/reports• process maps• FAQs and forms

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Manage, monitor, measure, report

Infrastructure• management – locally administered - shared• monitoring – measuring - reporting• statistics - benchmarking• compare + contrast + share• corporate dashboard + my toolkit• news – dissemination• events - booking

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Who’s there to help?

People from Local Authorities across the UK• toolkit local communities• working groups – peer support• projects database• forums• people finder• news and information• communities + micro-sites• self-assessment

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What’s in it for…

• CEOs– more than 13,500 staff using across LAs– improving how organisations work

• Heads of finance– support business cases for process change– audit trail with potential to identify unit transaction

costs across channels

• Business process/change managers– record more information about processes– rate usefulness of process maps and documents

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What’s in it for…

• Customer service– metrics against channels demonstrates benefits of providing

+ marketing shift– links to delivery standards, FAQs, examples, templates

• Heads of efficiency/e-champions– linking to efficiency savings reporting– RCEs involvement re sharing best practice information and

networking service experts

• Web masters– metrics to demonstrate provision/marketing effect– DirectGov + LocalDirectGov– accessibility and usability improvement

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esd-toolkit objectives

• Enable local government and partner organisations to optimise shared knowledge and expertise – to meet their dynamic agenda and Make a real change for the better in customer focused service delivery

• Develop practical help and relevant solutions to challenges by facilitating collaborative ways of working

• Help local authorities and others in the public sector to maximise efficiencies and evidence return on investment

supported by



Thank you for listening

[email protected] 692989

http://www.esd-toolkit.org

http://www.esd.org.uk/projectscotland

Www.esd-toolkit.org supported by a local government initiative sharing nationally to improve...

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