Www.dialabs.com. CALLAgent DIALABS CallAGENT is a PSTN based Softphone which acts as a Single Line...
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Transcript of Www.dialabs.com. CALLAgent DIALABS CallAGENT is a PSTN based Softphone which acts as a Single Line...
www.dialabs.com
CALLAgentCALLAgent
DIALABS CallAGENT is a PSTN based Softphone which acts as a DIALABS CallAGENT is a PSTN based Softphone which acts as a
Single Line Auto DialerSingle Line Auto Dialer
Answering MachineAnswering Machine
Virtual ReceptionistVirtual Receptionist
Integrated with the soft phone is a Memo pad which can be used to take notes, log calls etc. Memo pad can be created based on the called numbers, incoming call number or any other user defined
name. The memo pad automatically pop ups based on the incoming/outgoing number.
www.dialabs.com
No additional hardware required-works with a modem equipped Multimedia PC
Conversation RecordingConversation Recording
Some of the features of CALLAgent
In answering machine mode Personalized Greeting can be played based on the incoming number
Multiple lists with corresponding messages can be created for Auto Dialer functionality
History of incoming /Outgoing calls
Speed dial
Address book Call forwarding
personalized greetings Creation of Groups
Voice Mail
E-Mail Notification
Recording of ongoing call
IVR Creation Tool
CALLAgent
www.dialabs.com
In Autodialer mode, CallAgent can automatically call a list of telephone numbers and deliver a pre-recorded message. It will start and stop at the times you determine. It can deliver one message to answering machines while delivering a different message to live answers.
Your calls can deliver a simple message or you can design your calls using several choices such as:
1. Deliver a greeting
2. Ask the person called to press a key on their touchtone phone for confirmation that they are ready to hear the message
3. Deliver the message
4. Ask the person called to respond to a question by pressing a key on their touchtone phone
5. Ask the person called to leave a voice mail message
6. End the call with another message
CALLAgentCALLAgent
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
A License key number will be given along with the software which has to be entered during the installation of CALLAgent
www.dialabs.com
Answeringmachine
Registration
Login
Main Window
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
A Login id and password has to be created. Every time u login into your CallAgent you need to give the Login Id and password without which you cannot activate your CallAgent.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
An Address book is available which has the following features.
Name, phone number, E-mail id, postal Address, Birthday date, Important dates
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
To add the new address click on Add and the picture showed in this slide is displayed. Enter the details .Click on “Save” to save the information or “close” to exit. If you want to add another number click on the “Add Another” button.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
To edit the information double click on the particular contact, a display as shown in the next slide will appear.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
Modify and then click “OK” to save the modifications.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
On clicking “Display” the information stored in the address book is displayed on your screen.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
Autodialer - to dial a pre-determined list of number and play pre-recorded message.
For example you can record new year greeting and enter the list of all your friends . The autodialer would call up all the numbers in the list and play the message .
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
You can create your own group by naming the group and adding the numbers to it. New numbers can be added or removed from the groups created. The numbers can be shifted from existing to new list or from new list to existing list.
If any predetermined group of numbers are in your PC they can be added or created as new group or add the number to the existing group by clicking on the browse button.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
The CALLAgent can record the messages you want to play. Just create a name and record the message to save such recorded message click “ok”. And to listen to the recorded message click “Play” & to edit the recorded message click “Edit”.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
The CALLAgent can dial to a particular group which is created and play the particular message. It not only plays the messages but also stores the information in the log book like, what time the call was made, whether a person has lifted the call or the call went into answering machine etc.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
Your CallAgent will act as your Answering Machine. It can play different messages based on the incoming call number.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
To switch on the answering machine click the answering machine icon . A display will appear as shown below. click on “status” and the display will come as “on” & “Off”. To switch on the answering machine click “On”.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
The CALLAgent can record the message you want to play on your answering machine. You can also set the size of the message and the number of messages that you want the answering machine to record.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
You can listen to the messages that are recorded in your answering machine. You have the data like from where the call is received, date & time of call received etc. And it also gives the status report like whether the message is old or new message.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
The CallAgent has the feature to store all the information related to incoming calls like date of call, length of call, and number of the incoming call etc.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
The CallAgent has the feature to store all the information related to outgoing calls like date of call, length of call, and number to which it was dialed etc.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
A memo pad pops up as soon as an incoming call or out going call is made. You can take notes while the conversation is on. And in that memo pad the date , time and information written is stored. When next time you get the call from the same number the related memo pad pops up.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Attach Documents
Play
Record
Memo
Speed Dial Settings
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
You can set up eleven speed dial buttons. You can set the speed dialing by just entering the name and number.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Attach DocumentsPlay
Record
Memo
Speed Dial Settings
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Important documents can be attached to a particular phone number. These documents could be in any format such as word, excel, power point, word pad etc. when a number is dialed all the documents attached to that particular number pops up for the reference.
www.dialabs.com
CALLAgentCALLAgent
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
To listen to any message that you have recorded click on the icon to listen to the message.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
To record any message or to record ongoing conversation on the phone , click on the record icon and record the message.
www.dialabs.com
Answeringmachine
Registration
Login
MainWindow
AddressBook
AddressBook-Add
AddressBook-Edit
AddressBook-Display
Auto Dialer
Auto Dialer-Createlist
Auto Dialer-Recordmessage
Auto Dialer-Queue
AnsweringMachine - Status
AnsweringMachine - Settings
History – Incoming Calls
History – Outgoing Calls
LineSettings
Play
Record
Memo
1
2
3
4
4.14.2
4.4
55.15.25.3
66.16.2
78
9
1011121314
4.3 AddressBook-modify
AnsweringMachine - Listen6.3
Attach Documents
Speed Dial Settings
www.dialabs.com