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Transcript of Www.charity-works.co.uk Emotional Intelligence. Gardner’s Multiple Intelligences Theory Linguistic...
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Emotional Intelligence
Gardner’s Multiple Intelligences TheoryLinguistic
Logical-Mathematical
Visual-SpatialBody-Kinesthetic
Musical-Rhythmic
InterpersonalIntrapersonal
What is Emotional Intelligence?
What is Emotional Intelligence?
"the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
P. Salovey and J. Mayer
HBR – What Makes a Leader?
“It's emotional intelligence: a group of five skills that enable the best leaders to maximize their own and their followers' performance. When senior managers at one company had a critical mass of EI capabilities, their divisions outperformed yearly earnings goals by 20%.”
D. Goleman
HBR - The Five EI Skills
1. Self-awareness – knowing one's strengths, weaknesses, drives, values, and impact on others
2. Self-regulation – controlling or redirecting disruptive impulses and moods; the propensity to suspend judgment and to think before acting
3. Motivation – relishing achievement for its own sake
4. Empathy – understanding other people's emotional make-up
5. Social skill – building rapport with others to move them in desired directions
Self-awareness
•Self-confidence•Realistic self-assessment•Thirst for constructive criticism
Self-regulation
•Trustworthiness and integrity•Comfort with ambiguity •Openness to change
Motivation
•A passion for the work itself and for new challenges•Unflagging energy to improve•Optimism in the face of failure
Empathy
•Expertise in attracting and retaining talent•High quality service to clients and customers•Ability to develop others•Sensitivity to cross-cultural differences
Social skill
•Effectiveness in leading change•Persuasiveness•Extensive networking•Expertise in building and leading teams
HBR - The Five EI Skills
1. Self-awareness – knowing one's strengths, weaknesses, drives, values, and impact on others
2. Self-regulation – controlling or redirecting disruptive impulses and moods; the propensity to suspend judgment and to think before acting
3. Motivation – relishing achievement for its own sake
4. Empathy – understanding other people's emotional make-up
5. Social skill – building rapport with others to move them in desired directions
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