Www.bracknell-forest.gov.uk SMARTCARD NETWORKING FORUM 5 NOVEMBER 2002 GORDON MITCHELL CHIEF...
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www.bracknell- forest.gov.uk SMARTCARD NETWORKING SMARTCARD NETWORKING FORUM FORUM 5 NOVEMBER 2002 5 NOVEMBER 2002 GORDON MITCHELL CHIEF EXECUTIVE BRACKNELL FOREST BOROUGH COUNCIL
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Transcript of Www.bracknell-forest.gov.uk SMARTCARD NETWORKING FORUM 5 NOVEMBER 2002 GORDON MITCHELL CHIEF...
www.bracknell-forest.gov.uk
SMARTCARD SMARTCARD NETWORKING FORUMNETWORKING FORUM
5 NOVEMBER 20025 NOVEMBER 2002
GORDON MITCHELL
CHIEF EXECUTIVE
BRACKNELL FOREST BOROUGH COUNCIL
www.bracknell-forest.gov.uk
www.bracknell-forest.gov.uk
National E-Government
CitizensOther Policy Development GO ?
www.bracknell-forest.gov.uk
National
Local
Government
Strategy
www.bracknell-forest.gov.uk
KEY POINTS
• Proposed a model of local e-government
• Identified some key building blocks
• Identified investment
– local (IEG support)
– regional partnerships
– national projects
www.bracknell-forest.gov.uk
PRACTICAL PROGRESS
• (Almost) all local authorities delivered ‘satisfactory’ IEGs
• A smartcard focused regional partnership
• National development project for smartcard
www.bracknell-forest.gov.uk
‘ACTVAR’/THAMES VALLEY PARTNERSHIP
1. Regional demonstration project:
• Lifestyle card (Bucks/Aylesbury Vale)
• Convert existing loyalty card (Windsor & Maidenhead)
• Smartsystem use (Bracknell Forest Borough Council)
2. Awareness with wider partnership
www.bracknell-forest.gov.uk
NATIONAL DEVELOPMENT PROJECT
1 Project Management Bracknell ForestBorough Council
2 Business case/Model SouthamptonCity Council
3 Standards LondonConnects
4 Procurement Models NERSC
5 Links to CentralGovernment and otherNational Initiatives
DfES
www.bracknell-forest.gov.uk
NATIONAL DEVELOPMENT PROJECT contd
6 CommercialApplications
Southampton City Council
7 Cross Region DeliveryApplications – E-purse,Transport &Authentication
Bolton MBC
8 Legal/Data Privacy London Borough ofNewham
9 The Smartcard StarterPack
Cornwall County Council
10 Dissemination South Bucks DC (using theNational Smartcard)
www.bracknell-forest.gov.uk
NATIONAL LGOL STRATEGY
• Need to engage members• Matching expectations with delivery• Be clear about 2005 target in light of SR2002• Be clearer about National Projects• Support• Barriers to progress• Need to ensure e-government is inclusive• Have some humility - e-government is not the
answer to all problems
www.bracknell-forest.gov.uk
LOOKING AHEAD - E-GOVERNMENT
• Launch of strategy• LGOL Board• Some key points:
– checklist for councillors and officers– emphasis on customers + service
improvement– IEGs until 2005– subject to new audit– some additional £ for improvement and
innovation
www.bracknell-forest.gov.uk
THE FUTURE WITH CUSTOMERSUse of technology (Sept 02)
Mobile phone
SMS texting
PC at home
Internet at home
Interactive services through DTV
%
85
62
75
66
70
25
www.bracknell-forest.gov.uk
Expect access to internet within 3 years
- 33%
www.bracknell-forest.gov.uk
Would be interested in contact for information via:
Internet
DTV
Kiosk/
Wap mobile phone
61
22
16
15
www.bracknell-forest.gov.uk
Would be interested in accessing a service
Internet
DTV
Kiosk
WAP mobile phone
%
55
20
13
15
www.bracknell-forest.gov.uk
0
50,000
100,000
150,000
200,000
250,000
300,000
A S O N D J F M A M
0
5
10
15
20
25
30
35
40
Online hits
% out of hours
Online Services
%
2001 2002
www.bracknell-forest.gov.uk
ENTITLEMENT CARDS + IDENTITY FRAUD
• Home Office consultation paper
• 10 January 2003
www.bracknell-forest.gov.uk
KEY ISSUES - PERSONAL VIEW
• Smartcards
• Authentication
www.bracknell-forest.gov.uk
EUROPEAN EXPERIENCE
• Italy
• Holland
• Finland
www.bracknell-forest.gov.uk
The Edge SmartCard
www.bracknell-forest.gov.uk
Local Government
Services
telephone
letterE-mailOn-line
Face-to-face
SMARTCARD
National Government Services- Health
- College
Other LAs
Private services
www.bracknell-forest.gov.uk
PROSPECTS ?
“A new foundation”
