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Transcript of Www.AmtrakDowneaster.com Stakeholder Agreements & Successful Business Relationships What Works for...
![Page 1: Www.AmtrakDowneaster.com Stakeholder Agreements & Successful Business Relationships What Works for Maine SCORT September 20, 2010.](https://reader035.fdocuments.in/reader035/viewer/2022062717/56649e395503460f94b2adad/html5/thumbnails/1.jpg)
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Stakeholder Agreements &Successful Business Relationships
What Works for Maine
SCORTSeptember 20, 2010
![Page 2: Www.AmtrakDowneaster.com Stakeholder Agreements & Successful Business Relationships What Works for Maine SCORT September 20, 2010.](https://reader035.fdocuments.in/reader035/viewer/2022062717/56649e395503460f94b2adad/html5/thumbnails/2.jpg)
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The Amtrak Downeaster
• 5 RT Daily between Portland and Boston
• 8 Intermediate Stations• 3 States• 116 mi / 79mph
– 78 mi Pan Am– 36 Miles MBTA
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Many Partnerships
Many Stakeholder Agreements
• Amtrak• Pan Am Railways• MBTA• Food Service• Station Communities• Transportation Providers
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Historical Perspective
A SHAKY BEGINNING•Citizen initiated effort to restore passenger service to Maine
•Required rehab of 78 miles of Pan Am freight line
•Host RR not initially supportive•Many disagreements•Volatile
•Costly: Time, Money, Public Perspective, Performance, Relationships
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Historical Perspective
Operating Realities
•OTP Good •Daily Interface•Cooperation essential•Improvements were necessary•Need to establish a relationship
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Historical Perspective
•High Level Understanding of Mutual Needs & Perspectives
•Framework for a new working relationship:
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A New Approach
•Results Oriented•Respect business objectives and perspectives•RR included as a project partner•Shared Success•Progress Made:
•2004 Travel Time reductions •Capital Maintenance Program•2007 Increase in Frequency
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Building on Success
NNEPRA/Pan Am Construction Agreement•Upgrade 30 Miles Pan Am Track•36 Grade Crossings•Drainage Corrections•2 Passenger Platforms
•Pan Am provided workplan & did engineering•Fixed Price Labor & Equipment•Materials Bid at Cost
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Brunswick Expansion
Service Outcomes• Amtrak/Pan Am Operating
Agreement– Frequency– Performance
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Lessons Learned
• Start with a basic agreement
• Understand perspectives and impacts for all
• Know the showstoppers• Negotiate• Don’t tell them what’s good
for them • Don’t air dirty laundry• Get experienced attorneys
who want progress
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Lessons Learned
• Establish regular communication – tell them first
• Accept responsibility• Share Successes• Approach project as
partners• Keep an eye on the future
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Questions